Leading the Sales Order Processing, Modular Order Processing, Transport, Export and ISO 9001 Quality teams.Overseeing all elements of commercial activity, as well as leading the Continuous Improvement (Kaizen) activities aiding improved Lean Manufacturing, managing expenditure and waste. Ensuring the multi-channel customer approach flows, offering solutions that meet the needs of our varied customer types. Managing the tender writing and bid process.

Operational management of the Customer Service Team, Customer Contact Centre and Graduation Services team, leading the delivery of exceptional customer service across all aspects of the business (retail, legal and academic) in line with the brands values and heritage. Ensuring that a customer centric focus is at the heart of every department and is not just the responsibility of the Customer service team.Ensuring we deliver cost effective events, staffed by our 2500+ casual ceremony workers… Show more Operational management of the Customer Service Team, Customer Contact Centre and Graduation Services team, leading the delivery of exceptional customer service across all aspects of the business (retail, legal and academic) in line with the brands values and heritage. Ensuring that a customer centric focus is at the heart of every department and is not just the responsibility of the Customer service team.Ensuring we deliver cost effective events, staffed by our 2500+ casual ceremony workers and photographers, that are a fitting celebration of the customer’s achievements and in partnership with our client’s vision and values. I worked directly with the clients to maintain positive relationships and secure long term multi million pound contracts. Show less

As well as managing the sales function of Cskills Awards, I took on leadership of the Customer Services department and the Marketing and events team.I ensured that are clients were informed of all that we offered and that their feedback supported our future development,

Professionalising the sales team and developing a strategy that maintained market share while delivering improved profitability. Managing a team of 6 Account Managers, with a client base of over 900 clients. Our clients were FE colleges, training centres and construction industry training departments.Developing strategic partnerships that would enhance the offering of Cskills Awards and support the delivery of the qualifications. Secured a partnership with Nelson Thorne (now Oxford… Show more Professionalising the sales team and developing a strategy that maintained market share while delivering improved profitability. Managing a team of 6 Account Managers, with a client base of over 900 clients. Our clients were FE colleges, training centres and construction industry training departments.Developing strategic partnerships that would enhance the offering of Cskills Awards and support the delivery of the qualifications. Secured a partnership with Nelson Thorne (now Oxford University Press) that enhanced learning.Managing relationships with major industry players such as Skanska, Balfour Beatty, Carillion and ensuring we delivered the best qualifications to meet their strategic needs.A significant part of my role was to ensure client feedback was collected and communicated in an effective manner to enhance the development of existing and new qualifications. Securing relationships with manufacturers and industry figures to deliver in house training programmes that support customer service and product sales.I chaired the National On Site and Training (OSAT) committee made up of members from industry, education, the sector skills council and government. We often hosted ministers and senior civil servants from the Department of Education and the DTI. Show less

I joined CUP to develop the emerging ePublishing business. Developing the sales strategy, I worked in unison with product development and marketing to road map the future development and growth. Through negotiating consortia agreements with major national buying groups in the first year, I was able to develop income from within the UK to £500,000, allowing me to move on to establishing and developing a sales team operating in Northern Europe and agents in the Middle East and North Africa.

My role with the Lifetime Group involved managing the day to day and strategic activity of the team of Key Account Managers responsible for the relationships of the biggest IFA clients. I was personally responsible for a portfolio of the largest and most difficult clients ensuring that we were their first choice for customer investments. With my insight into the client requirements I supported in product and web development to meet needs.When Aviva bought Lifetime Group in… Show more My role with the Lifetime Group involved managing the day to day and strategic activity of the team of Key Account Managers responsible for the relationships of the biggest IFA clients. I was personally responsible for a portfolio of the largest and most difficult clients ensuring that we were their first choice for customer investments. With my insight into the client requirements I supported in product and web development to meet needs.When Aviva bought Lifetime Group in Spetember 2006 I was retained to support in the transition of the operation to their York offices before being made redundent. Show less

As a Senior Account Manager I worked with our IFA clients to encourage the greatest investment of their customers holdings in the various products offered by Standard Life. Managing and growing the relationship with clients from across East Anglia I consiistently met and exceeded performance targets.

As a Regional Sales Coach I worked across two regions to deliver consistent sales growth through their local customer base. Working with the regional and branch managers to ensure that credit sales were attained on a monthly basis. Using GROW model coaching I helped branch staff to identify opportunities and close sales. This resulted in consistent attainment of stretching branch and regional targets.

Working in the busy Chelmsford branch of the Halifax I worked to consistently deliver on the challenging sales targets while ensuring customers received the best possible products to suit their needs. As well as selling I coached and supported colleagues to identify opportunituies to upsell around the branch.

I was one of the first Regional Business Development Managers in England representing the Halifax Bank of Scotland's newly formed direct business banking proposition. Managing the East anglia region I worked through 26 branches of the Halifax covering four counties in East Anglia (Cambridgeshire, Norfolk, Suffolk and Essex). I worked to deliver business through a number of streams. The first was through identifying new business opportnities, developing relationships and closing sales… Show more I was one of the first Regional Business Development Managers in England representing the Halifax Bank of Scotland's newly formed direct business banking proposition. Managing the East anglia region I worked through 26 branches of the Halifax covering four counties in East Anglia (Cambridgeshire, Norfolk, Suffolk and Essex). I worked to deliver business through a number of streams. The first was through identifying new business opportnities, developing relationships and closing sales. Managing current client relationships and delivering sales growth through additional services/ products.Coaching Halifax branch staff to identify and provide sales opportunities through all customer interactions.Consistently attaining sales targets for the area and across all branches. Show less