Thomas M. Email & Phone Number

New York City, New York, Us

Front-end application support for cloud based - Process mining, Analytics, & Execution Management.

Provide desktop support for all levels in US Amy. Provide e-mail capability and network support. Configure Cisco routers and switches. Set up local networks and troubleshoot hardware. Network administration responsibilities include managing user, groups, active directory, and monitoring network security. Manage and configure active army workstations. Proven ability to work well when faced with challenge

Round Rock, Texas, Us

Senior Technical Support Engineer, Core Products Division – “XtremIO”Enterprise support for all-flash (array) block-level storage; comprehensive support forprimary and back up storage systems. Storage array(s) include X1, X2, and V-Block.Key responsibilities include prioritization of work relative to severity; and business need.Provide professional services support for POC, new installation, and deployment/migration of customer workload to one of the highest performing storage products onthe market. Advanced troubleshooting of varied OS environments to resolveperformance, network, and application related issues. Aid in collaborative identificationof cross-vendor platform issues. Specifically, in order to provide problem re-creation in alab environment for the purpose of issue investigation, isolation, and resolution.- Support Engineer for all-flash storage product.trouble shoot fibre channel, SAN, iSCSI, virtualization, Linux, back up, and recovery ops.- Provides basic technical support to internal, domestic and international EMC customers- Works as part of a team ensuring smooth transitions for customer and field reportedsoftware issues.- Responsible for sharing all acquired knowledge concerning problem resolution with field, andother departments as appropriate. Contributes to centralized problem identification andresolution database.-Monitor and track all software service calls, provides call status updates at regularintervals and communicates status to customers using Customer Service Call TrackingDatabases.-Work collaboratively to develop internal knowledge base

Executive Mba

Certificate In Accounting, Accounting

B.S, Marketing

Education record