Thomas M. Email & Phone Number

Santa Fe, Nm, Us

Los Alamos, Nm, Us

- HPC cluster and system administrator for large-scale clusters and supporting servers.- Mentor Jr. Admins on different aspects of cluster and configuration management- Diagnose & restore systems functionality during any service interruption.- Coordinate larger scoped system upgrades and changes across multiple teams. - Participate in periodic on-call responsibilities.Perform maintenance and updates to system software.- Create and maintain documentation and procedures throughout a system's life cycle.- Test and deploy new systems and hardware.- Create tools and automation workflows that help maintain a secure and consistent computing environment for the cluster's user base

Los Alamos, Nm, Us

- Serve as a subject matter resource in HPC cluster and system administration for large-scale clusters and supporting servers.- Participate in periodic on-call responsibilities.- Assist with diagnosing system failures and restoration.- Perform maintenance and updates to system software.- Assist in the creation and updating of procedures through a system's life cycle.- Assist with deploying and testing new systems and hardware.- Participate in knowledge sharing, on new and current systems, across teams. - Use programming and scripting knowledge for existing and in the creation of new tools.

Mooresville, Nc, Us

- Serve as a primary Unix Operations resource in The IT Operations Command Center- System resource and application monitoring of Unix and Linux servers.- System administration tasks and maintenance on Unix and Linux servers to maintain systems are operational.- Perform change requests on Unix and Linux servers.- Participate in the Incident management of all Unix and Linux server events.- Maintain standard operating procedures for AIX, Redhat, and other Linux-based operating systems, applications,- Work and coordinate with business groups when performing emergency maintenance and system upgrades.- Monitored and troubleshoot MQ and MIM processing to and from over 1900 remote sites.- Provide temporary and emergency access to systems as needed.- Make configuration updates to both VMware and physical-based systems.- Create and maintain UNIX shell scripts to assist in maintaining a large number of systems and applications.- Create automation workflows to reduce the need for manual system and application maintenance.- Restart system tasks and services for Windows Servers as needed.- Maintain application load balancing Nodes and pools in F5 appliances.- Serve as backup Leader on Duty for the Command Center.- Serve as backup for Windows Operations and Digital Operations.

Mooresville, Nc, Us

- End user support for AIX, Suse Linux, Windows XP, and Windows 7.- Create Standard Operating Procedures for troubleshooting internal AIX-based application troubleshooting.- Train new support staff in policies, procedures, and troubleshooting techniques.- Develop and Maintain shell scripts to aid in faster resolution and automation of troubleshooting.- Accurately Document and record reported system issues into a ticketing system for tracking and metric analysis.

- Provided internal Tier 1 technical support to all company locations.- Password management support for multiple platforms(MVS, Active Directory, Unix) and applications.- Provide Basic hardware troubleshooting for point-of-sale equipment and systems.- Accurately Document and record reported system issues into a ticketing system for tracking and metric analysis.

Atlanta, Georgia, Us

- Coordinating with Customers, Suppliers, and Installers, ensuring successful completion of customer projects.- Following up with customers ensuring they are satisfied with products and services rendered.- Operate forklift & lift equipment to stage and process inventory needed for projects.- Assist customers with navigating the store floor plan.

Atlanta, Georgia, Us

- Accepting inbound phone calls and routing them as necessary.- Coordinating communication with customers providing inventory and project status updates.- Programming and organizing department desk and mobile phones.

Boca Raton, Fl, Us

- Created and implemented a training curriculum across multiple assistive technologies. - Assisted in transitioning department website to new university website template while maintaining W3C compliance. - Created lab usage reporting. - Moderating and overseeing the lab and other equipment during regular operation.

Student, Cybersecurity And Information Assurance

Computer Based Training, Information Technology

Cisco Networking

Information Technology

Education record