Thomas Maina Email & Phone Number

Murang'A, Kenya

Created new customer retention strategies by analyzing historical data and identifying the top 20% of customerissues.Used the Microsoft Outlook client to schedule contact with clients, send mail, update calendars and create eventinvitations.Escalated issues to the appropriate department.Created and implemented a call center training program to help 50 new staff members learn the proper callcenter techniques.Developed and maintained a database of customer service metrics for reporting purposes

Murang'A County, Kenya

Managed time effectively while working independently, prioritizing tasks to meet project deadlines consistently.Increased efficiency in data entry by accurately inputting collected information into the designated database system.Traveled door-to-door in assigned communities and requested participation in census interview, clearlyexplaining process and purpose.Maintained accurate records of comped.Executed follow up visits to houses to resolve survey issues or obtain additional information, expressingappreciation for lasted surveys, contact information, and other relevant data as required by the project scope.Collaborated with fellow enumerators for efficient coverage of assigned areas, ensuring timely completion of tasks.Demonstrated excellent problem-solving skills while addressing respondent concerns or issues arising during the enumeration process.Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation.

Certified Public Accounting, Accounting And Finance

Bachelor Of Science Business Innovation Technology Management, International Business, Second Class Lower Division

Certified Public Accounting, Accounting And Finance