Thomas Mayernik Email & Phone Number

Wilkes-Barre, Pa, Us

Wilkes-Barre, Pa, Us

United States

Lewisburg, Pa

The Instructional Designer/Trainer is responsible for analyzing training needs, developing curriculum and delivering courses for Bucknell’s enterprise resource platform (currently Workday), and other core systems integral to the business processes. While primarily supporting the Workday ERP, this position will also focus on the training needs of various department and academic units across campus and will assess, design, develop, and implement and evaluate training as necessary. The… Show more The Instructional Designer/Trainer is responsible for analyzing training needs, developing curriculum and delivering courses for Bucknell’s enterprise resource platform (currently Workday), and other core systems integral to the business processes. While primarily supporting the Workday ERP, this position will also focus on the training needs of various department and academic units across campus and will assess, design, develop, and implement and evaluate training as necessary. The Instructional Designer/Trainer reports to the Training and Organizational Development Manager and works closely with other Human Resources, Finance, and Library & Information Technology staff in planning, implementing, and evaluating University staff development initiatives. Show less

Horsham, Pa

Manage, plan, organize and implement training and development and ongoing execution to ensure that company and client goals are met and operational excellence is achieved. Responsible for overseeing a team of Quality Assurance Analysts and Trainers and their training curriculum development, training collateral upkeep, training communications and delivery, quality assurance processes including targeting and analysis and ensure closed loop communication between Quality and Training teams.

Summary:An accomplished Corporate Site Training Manager pursuing a career in a corporate training and development environment. Have over nine years’ experience developing instructor led, distance learning and e-Learning training content. Performed as a strategic business partner for internal and external clients to identify training needs and measured the business value using evaluation methodology. Corporate Site Training Manager: - Designed and deliver corporate… Show more Summary:An accomplished Corporate Site Training Manager pursuing a career in a corporate training and development environment. Have over nine years’ experience developing instructor led, distance learning and e-Learning training content. Performed as a strategic business partner for internal and external clients to identify training needs and measured the business value using evaluation methodology. Corporate Site Training Manager: - Designed and deliver corporate professional development training focused on improving individual, team and department performance  - Supported training initiatives across multiple company locations and various business units - Maintained training content, courseware (classroom and online), created performance tools (job aids, manuals, etc.) to support training needs - Created training content for Instructor Lead, e-Learning and Distance learning - Learned new business processes and software, collaborated with internal and external partners to develop project plans strategized company rollout and training - Managed all phases of training, collaborating with internal and external clients to assess training/development needs, design/delivery applicable learning solutions, analyze the business values, conduct perform gap analysis and measure results - Responsible for reporting training completions and providing feedback, coaching and mentoring to ensure training standardization across the organization (e.g. Train the Trainer certification) - Experienced with utilizing SharePoint to maintain training resources and highlight company/departmental initiatives - Utilized Articulate software to create various training types (e.g. SCORM. Offline Tasks, ILT’s, Webinars, etc…) Show less

Summary: Support the goals and objectives of the organization and the program by assessing and addressing the training and development needs of the program.Essential Duties and Responsibilities include the following:- Conduct, develop and deliver training programs, including product training, CRM software training, and sales training (if applicable). Provide recommendations to enhance current training programs.- Ensure associates meet or exceed the performance standards of both… Show more Summary: Support the goals and objectives of the organization and the program by assessing and addressing the training and development needs of the program.Essential Duties and Responsibilities include the following:- Conduct, develop and deliver training programs, including product training, CRM software training, and sales training (if applicable). Provide recommendations to enhance current training programs.- Ensure associates meet or exceed the performance standards of both the company and the program, including certification.- Partner with the management team to provide on-going support and development to the representatives on each of the program teams.- Create, modify, and update existing operations and product manuals which are utilized by all program team members.- Evaluate monitoring results and use monitoring results to address on-going training and coaching needs.- Lead bi-weekly co-monitoring sessions with management and client representatives.Secondary responsibilities:- Coordinate training schedules with the Facilities and HR staff.- Consult with appropriate Human Resource staff, as well as Directors on individual performance issues.- Network in the business community as well as within the Training profession to ensure the organization remains on the cutting edge of training and development. Show less

- Oversaw day to operations for fitness equipment service department.- Scheduled and assigned technicians service appointments, completed ordering/purchasing of parts and equipment, documented inventory of parts and equipment.- Traveled to various rehabilitation facilities, universities, high schools and fitness facilities between New York, New Jersey and Pennsylvania selling maintenance contracts and fitness equipment. Negotiated service contracts with directors, principals, board… Show more - Oversaw day to operations for fitness equipment service department.- Scheduled and assigned technicians service appointments, completed ordering/purchasing of parts and equipment, documented inventory of parts and equipment.- Traveled to various rehabilitation facilities, universities, high schools and fitness facilities between New York, New Jersey and Pennsylvania selling maintenance contracts and fitness equipment. Negotiated service contracts with directors, principals, board members and owners. Solely responsible for increasing profits for my department through aggressive door to door sales tactics.- Instrumental in creating weekly and monthly profit and loss reports through the use of the point of sales software program.- Worked directly with equipment manufacturers on warranty related issues, completed all warranty paper work.- Completed all departmental billing and prepared Internet orders for shipping. Show less

- Facilitated initial fitness evaluations.- Administered Max VO2, BMI, muscle strength, endurance and flexibility testing. Completed body fat percentage analysis.- Wrote individual and group exercise programs, conducted personal training sessions, coordinated follow-up evaluations, assisted the cardiac rehabilitation program when necessary and sold fitness memberships.

- Managed a call center staff of approximately 30 – 40 people. Staffing fluctuated based on seasonal staffing requirements.- Responsible for interviewing new applicants and made final decision on hiring employees. - Conducted 90 day and yearly performance reviews. Identify individual strengths and provided goals for improvement. Successful in having 100% of the team cross trained to perform multiple tasks. - Completed daily, monthly and yearly status reports to program director… Show more - Managed a call center staff of approximately 30 – 40 people. Staffing fluctuated based on seasonal staffing requirements.- Responsible for interviewing new applicants and made final decision on hiring employees. - Conducted 90 day and yearly performance reviews. Identify individual strengths and provided goals for improvement. Successful in having 100% of the team cross trained to perform multiple tasks. - Completed daily, monthly and yearly status reports to program director, account executives and client. These reports were used to communicate program statistics.- Facilitated status meetings with client and upper management to discuss operational compliance, identify future business needs, present potential business risks and coordinate action plans to ensure client objectives were achieved.- Used historical data to predict future call volumes and managed staffing requirements accordingly. - Co-facilitated new hire training and refresher training for core team. Show less