Thomas Mcdonough Email & Phone Number

Los Angeles, California, United States

• Support the overall operational efficiency of marketing and creative technology systems, including the Widen-Acquia digital asset management (DAM) system, Asana project management platform, and marketing automation tools with a focus on tool optimization, process standardization, and workflow management.• Curate and organize over 10,000 assets per year including presentations, case studies, marketing materials, videos and photos in the enterprise-level DAM (Widen/Acquia).• Developed comprehensive static PowerPoint presentation slides, decks and video materials to support department initiatives and training materials to educate staff and partners on best practices using Adobe Cloud & Microsoft Software. Knowledge of video, audio, and image encoding formats/codecs.• Collect, clean, and analyze data in Excel to create quarterly Marketing Photo reports. Communicate report findings & best practices followed by quarterly progress updates with relevant market and regional breakdowns & graphics.• Facilitated seamless integrations between third-party APIs and Digital Asset Management (DAM) systems, streamlining data flow, automating asset imports, and enhancing accessibility, resulting in improved efficiency and accessibility for digital assets.

Los Angeles, California, United States

• Manage existing pipeline of loans and work closely with processing & purchasing dept., underwriting, and Servicing Executive Vice President to move loans to approval stage, closing & post close process• Utilize online platforms to review billing statements, track escrow disbursements, payments from impound accounts, pull payment histories & research Mortgage Insurance and Personal Lines Homeowners insurance policies to ensure payments are up to date • Assist payment processing, First Payment forwarding and the processing of monthly Mortgage Payments & request ACH automated payment forms• Utilizes Encompass software to processes customer requests for loan documents, amortization schedules, duplicate monthly statements, payment histories, address changes, return mail, name changes. Assist in loan boarding & purchase clearing process. • Ordering of data pertaining to the collateral securing a new loan or Change in Terms such as: Flood Determination, Fraud Guards, Escrow & Title Documents, Credit Bureau, Evidence of Insurance, Appraisals, Employment Verifications, Property Tax payments, or any other data required by the Lender• Paying FHA / VA fee’s and recording of payments to impound accounts in our pipeline• Answer & Screen calls. Deals with an extremely high volume of phone and email inquiries from internal and external customers. Manages Day to day calendar and Schedules meetings. Resolves problems through non-standard means with little to no supervision. Communicates effectively verbally and written with customers and all levels of management• Organizes, prepares and remits documentation for imaging. Inputs, accesses and retrieves information from a file system. Retrieves, sorts, processes and distributes mail, reports, payment forms, general ledger tickets, documents, and copy request forms. Prepares correspondence

Los Angeles, California, United States

• Provides phone support of a high volume of incoming calls, deals with customer complaints and works to resolve problems through standard and non-standard means. Research accounts to solve customer facing issues• Assists sales account managers/customers by determining order status and increased brand loyalty by working to resolve delivery & scheduling-related problems and questions• Manage day to day customer orders, deliverables and resolve issues through Customer Service work processes and proprietary systems, troubleshoot technical issues, handle complaints, inventory or product availability, service issues and Accounts Receivable• In-depth hands on industry knowledge of home construction & appliance delivery processes• Working knowledge of relevant computer software applications (e.g. Microsoft Word, Outlook, Excel, and Power Point) and typing abilities• Respond to customer email concerns using the knowledgebase that has been compiled over time• Properly document, label, and ship all defective parts and products to the designated disposal/repair location

Pasadena, California, United States

• Executive Assistant: Maintained Executive calendars and contacts, scheduled appointments, coordinated meetings (including arranging catering and AV equipment), arranged international & local travel and itineraries, coordinated mail and shipping, answered phones and greeted guests• Office Manager: Ordered supplies, maintained inventory, coordinated payroll, prepared and tracked invoices, reconciled accounts and credit cards, processed expense reports and collaborated with various outside vendors• Sales Associate: Utilized Salesforce and FilmTrack CRM systems, reviewed and entered contracts into management system, prepared reports, profiles, tasks, actions, custom objects and workflows in order to manage accounts and coordinate sales efforts• Administrative Assistant, High-rise Building Facilities Operations: Worked with outside vendors, liaised with parking operations and security, fulfilled tenant requests, arranged service calls using specialized software, made key cards, coordinated security access credenitals, maintained property records, contracts and blueprints• Administrative Assistant: Event planning and execution for large scale International Ontario Canada Stratford Festival fund-raising events, arranged travel, meals, researcher & planned donor & subscriber events and created complex itineraries as well as created marketing materials using Photoshop and Publisher• Data Manager: Improved company workflow by creating databases and contract data filing systems, coded and digitized files, international sales contracts and binders

Various Locations -United States

• Coordinated multiple projects and preformed day to day operation of Motion Pictures and recommend solutions to production delays in the fastest environment imaginable.• Liased with all departments to make sure production workflow goes smoothly• Setup, ran and wrapped production offices & all equipment for numerous feature films and tv shows.• Worked with outside vendors to secure equipment, deliveries, catering & other production needs.• Secured locations, parking for filming.• Prepared production and shooting guidelines, contracts & start paperwork to meet budget parameters and predetermined shooting schedule• Managed entire office, supervised subordinates, handled payments, petty cash & budgets• Interviewed and recommended new hires & assisted them in employment paperwork, trained & supervised teams of up to 50 people.

Greater Los Angeles Area

• Recruited, hired and consulted aspiring writers, directors, actors and models on career paths and built strong professional relationships• Prepared expense reports, reconciled credit card statements, took payments, handled petty cash and coordinated payroll with outside agency• Worked with outside vendors, prepared and reconciled invoices, ordered supplies, maintained inventory, coordinated mail and shipping• Served as front office reception, answered heavy phone call volume, greeted clients, made each guest feel welcome and assisted them with intake forms and employment paperwork, maintained phone lists and faxes• Coordinated with executives and outside agencies to schedule meetings and appointments, arranged travel, handled high-profile clients with discretion• Planned and coordinated events with internal stakeholders and outside vendors, created media for events, including brochures, tickets, flyers emails and prepared mass mailings• Conducted research, prepared, gathered and archived marketing materials.

Greater Chicago Area

• Greeted students and other visitors, made them feel welcome, answered questions and directed them to the appropriate party• Assisted students with school enrollment agreement paperwork, maintained student files• Strong phone skills, scheduled and coordinated weekly team meetings & setup necessary technology equipment. • Assisted in the preparation of events, including travel, and worked with various vendors.• Maintained the cleanliness of the entire office & maintenance of the facility.• Trained and supervised support staff. • Delivered departmental mail campus wide

Greater Chicago Area

• Worked with outside vendors to execute live events, concerts, weddings & meetings• Selected and setup of event technology equipment including video, projection, lighting and sound to meet the events needs• Worked with clients and vendors during the actual event to ensure things run smoothly & client was happy.• Trained other staff members on day to day event procedures.

Greater Chicago Area

• Prepared & processed/shipped mail & packages for delivery every day.• Create media for events, including brochures, tickets, flyers & emails.• Maintained & ordered office supplies insure everything was there when we needed it.• Managed busy executives calendar in Outlook and arranged travel• Handled distribution of payroll and took payments, reconciled receipts prepared expense reports and petty cash.• Planned and Coordinated fundraising events internally & with outside vendors including the annual member trip to Stratford Ontario Canada. • Conducted research, prepared, gathered and archived marketing materials• Maintained building maintenance requests worked with outside vendors.

Bachelor Of Science (B.S.), Business Administration, Management And Operations

Associate Of Arts - Aa, Graphic Designn/Web Design, 3.9

Studied Graphic & Web Design. Adobe Photoshop, Illustrator, InDesign, Premiere, After Effects, Dreamweaver, XD, FIgma & Character.

Cinematography And Film/Video Production

Studied Film and Video Location & Studio Production, Lighting,Cinematography,Grip,Technical Directing,Editing...etc

Certificate, Digital Media Strategy & Analytics

Digital Marketing Strategy, paid & Organic, Social Media Marketing, SEO, YouTube, Email, Facebook Marketing, Google Analytic platforms.

Associate Of Science - As, Full Stack Web Development, 4.0

Associates in Computer Science. Studied Mean Stack, Mongo DB, Express.js, Angular.js, Node.js. Python, SQL. Program complete applying.