💻 “I Embrace challenges, as they are the stepping stones to growth and success.”Hello, I'm Thomas Michael, a Certified Network Exploitation Analyst with a background in cybersecurity. With a diverse career spanning the fields of technology and customer service, I bring a unique blend of skills and experiences to the table.My journey began in the world of cybersecurity, where I honed my technical expertise at the National Security Agency (NSA) as a Digital Network Exploitation Analyst. Over the years, I provided technical support, conducted network analysis, and even led training sessions for NSA programs. I also had the privilege of supervising a team of analysts and creating an effective onboarding program for service members.Transitioning to the private sector, I joined Pulley as a Data Analyst & Customer Service Representative. Here, I onboarded client financial information and analyzed various documents to structure cap tables. Additionally, I managed client accounts, provided customer support, and educated clients on our services, all while maintaining a keen focus on enhancing client relationships.My journey also led me to Cisco, where I served as a Program Manager & Customer Service Representative. In this role, I coordinated client onboarding and provided training on proprietary tools, significantly contributing to improved client satisfaction scores. My ability to proactively engage clients and offer tailored training solutions was instrumental in driving client retention and satisfaction.Beyond the tech world, I pursued my passion for fitness at CrossFit Gresham, where I served as a CrossFit Coach. I instructed group classes, designed fitness programs, and fostered positive relationships with clients, catering to a wide range of fitness levels.My journey has also taken me through roles in quality assurance at Zephyr Homes and customer service at Xpedx Paper, where I consistently delivered top-notch service and ensured client satisfaction.With a strong foundation in cybersecurity, coupled with my customer-centric approach and coaching experience, I'm dedicated to embracing new challenges and opportunities in the ever-evolving landscape of technology and wellness. Let's connect and explore how I can contribute to your organization's success, one step at a time.