Alongside all of my existing daily duties, I have taken over responsibility of the ongoing training and development of the HEx Duty Manager team. Owning and delivering the annual training plan, adapting and improving material where necessary in order to facilitate personal and professional growth for the whole team, with the view to enhance the technical and operational skill & knowledge base, ensuring that each team member is best equipped to deliver the exceptional service Heathrow Express is… Show more Alongside all of my existing daily duties, I have taken over responsibility of the ongoing training and development of the HEx Duty Manager team. Owning and delivering the annual training plan, adapting and improving material where necessary in order to facilitate personal and professional growth for the whole team, with the view to enhance the technical and operational skill & knowledge base, ensuring that each team member is best equipped to deliver the exceptional service Heathrow Express is known for. Show less

Monitoring day to day train service and contractor performance. Supporting Heathrow Express commercial and contracted customer facing teams to deliver optimal performance. Taking the lead when dealing with incidents and implementing emergency procedures where needed. Developing standards, policies, procedures and projects to improve train service. Managing the contract KPI's and developing/presenting data at contract reviews

Leading, inspiring and motivating teams of officers to help make every journey better for our passengers and stakeholders. Dealing with escalations from officers (activation of security testing equipment/covert testing issues) as well as from passengers (complaints, questions & query's etc) Liaising with stakeholders from multiple different BU's while they enter and exit the building and assisting them as best I can. Line managing a team of officers against multiple people policies… Show more Leading, inspiring and motivating teams of officers to help make every journey better for our passengers and stakeholders. Dealing with escalations from officers (activation of security testing equipment/covert testing issues) as well as from passengers (complaints, questions & query's etc) Liaising with stakeholders from multiple different BU's while they enter and exit the building and assisting them as best I can. Line managing a team of officers against multiple people policies (lateness/sickness/disciplinary etc) Actively managing security concourse on a shift by shift basis to ensure all KPI's and compliance parameters are met (SQR's/QSM's etc & CAA/DFT requirements) Dealing with and rectifying/faulting HAL assets in order to maintain KPI's and keep the function moving as best as possible. Show less

Front line security officer carrying out multiple duties; X-Ray screen reading, Bag search, Body search, Terminal patrolling, Plane jetty sweeps, Ticket presentation posts, RZ boundary posts. All roles conducted whilst maintaining compliance with HAL training guidelines and CAA/DFT regulations, as well as assisting customers and other staff members from multiple BU's with a view to keep high KPI scores.

Sales executive team leader. Selling to Australia, China & Singapore. KPI's include number of sales as well as total value of sales. Managing regular contacts and contracts including NZ Ministry of Defence training programmes. Specialising in selling project management courses including Lean 6 sigma. Total course planning from start to finish in some cases. All using online booking and payment software.

Moving, sorting and loading lorries of overnight freight of all sizes into smaller local delivery lorries.