Thomas Middleton Email and Phone Number
Experienced Operational and Frontline Manager with a demonstrated history of working in the airline/aviation& most recently rail sectors. Vast experience of working in a fast paced environments. Adaptable and capable individual with a history of driving change and increasing efficiencies in multiple areas.
Heathrow Express
View- Website:
- heathrowexpress.com
- Employees:
- 137
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Duty Manager - TrainerHeathrow Express May 2024 - PresentLondon Heathrow Airport, England, United KingdomAlongside all of my existing daily duties, I have taken over responsibility of the ongoing training and development of the HEx Duty Manager team. Owning and delivering the annual training plan, adapting and improving material where necessary in order to facilitate personal and professional growth for the whole team, with the view to enhance the technical and operational skill & knowledge base, ensuring that each team member is best equipped to deliver the exceptional service Heathrow Express is… Show more Alongside all of my existing daily duties, I have taken over responsibility of the ongoing training and development of the HEx Duty Manager team. Owning and delivering the annual training plan, adapting and improving material where necessary in order to facilitate personal and professional growth for the whole team, with the view to enhance the technical and operational skill & knowledge base, ensuring that each team member is best equipped to deliver the exceptional service Heathrow Express is known for. Show less -
Duty ManagerHeathrow Express Oct 2020 - PresentLondon Heathrow Airport, England, United KingdomMonitoring day to day train service and contractor performance. Supporting Heathrow Express commercial and contracted customer facing teams to deliver optimal performance. Taking the lead when dealing with incidents and implementing emergency procedures where needed. Developing standards, policies, procedures and projects to improve train service. Managing the contract KPI's and developing/presenting data at contract reviews -
Security ManagerHeathrow Jun 2016 - Oct 2020Leading, inspiring and motivating teams of officers to help make every journey better for our passengers and stakeholders. Dealing with escalations from officers (activation of security testing equipment/covert testing issues) as well as from passengers (complaints, questions & query's etc) Liaising with stakeholders from multiple different BU's while they enter and exit the building and assisting them as best I can. Line managing a team of officers against multiple people policies… Show more Leading, inspiring and motivating teams of officers to help make every journey better for our passengers and stakeholders. Dealing with escalations from officers (activation of security testing equipment/covert testing issues) as well as from passengers (complaints, questions & query's etc) Liaising with stakeholders from multiple different BU's while they enter and exit the building and assisting them as best I can. Line managing a team of officers against multiple people policies (lateness/sickness/disciplinary etc) Actively managing security concourse on a shift by shift basis to ensure all KPI's and compliance parameters are met (SQR's/QSM's etc & CAA/DFT requirements) Dealing with and rectifying/faulting HAL assets in order to maintain KPI's and keep the function moving as best as possible. Show less -
Security OfficerHeathrow May 2015 - Jun 2016Front line security officer carrying out multiple duties; X-Ray screen reading, Bag search, Body search, Terminal patrolling, Plane jetty sweeps, Ticket presentation posts, RZ boundary posts. All roles conducted whilst maintaining compliance with HAL training guidelines and CAA/DFT regulations, as well as assisting customers and other staff members from multiple BU's with a view to keep high KPI scores. -
Sales ExecutiveThe Knowledge Academy Jan 2015 - Apr 2015Bracknell South, Berkshire, United KingdomSales executive team leader. Selling to Australia, China & Singapore. KPI's include number of sales as well as total value of sales. Managing regular contacts and contracts including NZ Ministry of Defence training programmes. Specialising in selling project management courses including Lean 6 sigma. Total course planning from start to finish in some cases. All using online booking and payment software. -
Warehouse OperatorTnt Oct 2014 - Jan 2015Slough, Berkshire, United KingdomMoving, sorting and loading lorries of overnight freight of all sizes into smaller local delivery lorries.
Thomas Middleton Skills
Thomas Middleton Education Details
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Westgate School
Frequently Asked Questions about Thomas Middleton
What company does Thomas Middleton work for?
Thomas Middleton works for Heathrow Express
What is Thomas Middleton's role at the current company?
Thomas Middleton's current role is Duty Manager - Trainer at Heathrow Express.
What schools did Thomas Middleton attend?
Thomas Middleton attended Westgate School.
What skills is Thomas Middleton known for?
Thomas Middleton has skills like Leadership, Aviation, Flight Safety, Personal Development, Reliability, Communication, Team Leadership, Security Controls, Leadership And Immersion, Confidence, Risk Management, Airports.
Who are Thomas Middleton's colleagues?
Thomas Middleton's colleagues are Degraft Osei Bediako, Peter Jones, Shane Mcevoy, Partek Kumar, Adedeji Williams, Abin Koshi, Truth Truth.
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