Thomas Moore Email & Phone Number

Norcross, Georgia

 Oversees the operation of computer application systems, ensuring usage as efficiently as possible. Anticipates problems and takes preventative action that may occur during operations. Troubleshoot computer operations and fix errors. Team lead work in a 24/7 NOC environment, primarily working a rotating shift with limited supervision. Monitor, track, and make service calls when required and open and close Sales Force tickets. Support production operations environment including multiple servers and storage, FTP, NDM, Fidelity, networking, batch processing, backup and related activities. Initiate and monitor I.T triage bridge calls for outages and issues that may occur.  Operate – Client Interactive tools for Zabbix, SolarWinds, BMC TMART, Explorer, Tivoli Maestro, Citrix and Control M .  Receive and compile support requests by phone, e-mail, and Remedy Force ticketing systems.

Atlanta Georgia

 Oversees the operation of computer application systems, ensuring usage as efficiently as possible. Anticipates problems and takes preventative action that may occur during operations. Troubleshoot computer operations and fix errors. Operate – Windows 9x, Windows 2000, Windows XP, MS Dos, Unix. Monitor, track, and make service calls when required Support production operations environment including multiple servers and storage, FTP, NDM, Fidelity, networking, batch processing, backup and related activities. Quality Control for Data Center, Data Frame Room and UPS Operate – Client Interactive Portal tool for program scheduling Operate – Filezilla FTP & Connect Direct tools to monitor incoming & outgoing files

Atlanta Georgia

 Monitored status on UNIX, CA7, TSO, CICS, and MVS/ESA Installed, replaced, and adjusted filters, ribbons, and belts to maintain equipment. Entered commands to clear computer system and start operation. Operated and provided maintenance on laser printers and bursters Unloaded and separated printer output for distribution. Executed processes to provide checks to be printed Perform media (tape) movement in and out of tape libraries storage Controlled consoles and set points required to run jobs. Loaded peripheral equipment (tapes) for operating runs. Unloaded and separated printer output for distribution. Worked independently under pressure. Operated and provided maintenance on laser printers and bursters