Thomas Mullen Email & Phone Number

Dickson City, Pennsylvania, United States

Provides analysis of company owned and consignment collection processes:- Actively reviews inventory for accuracy- Engages directly with clients for quality assurance- Originates and monitors call campaigns- Administrates the company website- Offers witness testimony for client as Document Custodian- Negotiates collection of delinquent accounts

Provided analysis of company owned and consignment collection processes and inventory - Utilized Access-ODBC server interface to actuate inventory control, quality assurance, and production statistics - Developed and maintain a wide variety of timely reports for use by management, agents, and clients.

Worked in concert with the Department Head to increase liquidation rates on company owned debt paper - Maintained an individual collection queue producing an average of $60,000 per month in gross revenue - Reviewed and prepared appropriate accounts for civil suit - Coordinated with Legal Staff to execute on Pennsylvania issued Judgments - Created collection letters for manual issue. - Engaged in complaint and dispute resolution - Provided second voices to close payments - Supplied strategies for automated calling campaigns

Responsible for initiating and maintaining liquidation of company-owned Portfolio paper using a variety of collection methods including direct calling, lettering, and judicial leveraging. - Actively employed manual and batch-skipping protocol - To date Personal Queue has generated $3.75 Million in gross payments

Dickson City, Pa

Worked purchased delinquent accounts from placement to liquidation. Applied skill sets from Skip Tracing to locate valid phone/address contact information. Negotiated arrangements to resolve delinquent accounts. Completed pre, post, and non-legal preparation of available "paper".

Provided customer service for all Bahco tool products sold in the US and Canada - This included order entry, salesman support, product cross- referencing, and shipment tracking.

Due dilligence skip tracing of lost Fund owners and escheatment of unclaimed assets to maintain compliance with all state and commonwealth mandates

Ensured corporate compliance with all state and federal unclaimed property laws related to the mutual funds industry. This required interaction with virtually all departmental heads on a regular basis. - Interviewed prospective applicants for open positions within the department. - Audited all shareholder accounts, corporate payroll records, and company accounts payable/receivable files for the presence of any unclaimed assets. - Developed, implemented, and evaluated corporate policies and procedures regarding the handling of unclaimed assets throughout the company. This included the construction of training materials for various departments. - Assisted in developing search methods, integrating the use of Excel, Access, and the Internet to increase the efficiency and organization of the research process. - Collaborated with in-house programmers to develop several automated tools currently in use, designed to streamline the research and escheatment process. Obtained SERIES-6 LICENSE in the summer of 1998.

Bachelor Of Science (Bs), Production Operations Management

B.S, Production Operations Management

Education record