The Investment Implementation Services group partners with business colleagues to assess client needs and segment opportunities to design profitable & scalable solutions. This group covers a multitude of Investment operational and Implementation services that span across marketing and sales, risk management, product design and support, fund custodian and operational regulatory oversight, fund valuations, financial reporting, performance analytics, client and fund trading & execution activities. This position is for a seasoned individual contributor in Investment Implementation Services, who works independently with minimal supervision. Advises business leaders regarding operational requirements needed for client projects. Conducts complex analyses and adds additional commentary on regular and ad-hoc reports as input into management processes.1. Monitors regulatory & market developments that affect funds, assesses the operational impact & implements appropriate solutions. 2. Fosters a close relationship with Legal & Compliance teams to monitor on regulatory matters. Develops & implements appropriate risk controls & procedures. Responsible for delivery of reporting to key stakeholders. Oversees reporting & service levels from key service providers. 3. Develops & drives process improvement initiatives, acts as lead for projects. Plans & manages execution of mid-large size projects. Delegates incoming work to junior colleagues to ensure that workload is handled effectively, promptly and accurately.4. Participates in the oversight of valuation process on funds and externally managed assets. 5. Provides support on operational change, risk management and overall operational planning. 6. Communicates complex key insights in written and verbal form and advises business leaders.7. Works regularly across team boundaries to deliver results on key department and business initiatives.8. Acts as peer reviewer for colleagues.

1. Consults with institutional advisory clients to define their objectives for the transitions, current structure of assets, dependencies and proposed time frame for executing transition. Negotiates contracts and ensures adherence to all provisions and related policies/procedures.2. Strategically manages and maximizes client relationships by providing consultative guidance and ensuring quality service delivery. Evaluates and assesses client's needs through strategic planning and consultation and ensures delivery of services focused on client's needs. Strives to achieve client relations and loyalty. Develops strong relationships with key decision makers.3. Works with internal parties to provide a recommended route for executing the transition, to the client, which minimizes out of market exposure and costs, and is a suitable mandate for the client on an ongoing basis. Defines roles and responsibilities for each transition and ensures these are performed in a timely and accurate manner by all parties.4. Evaluates client service needs and consults with clients to identify opportunities for Vanguard to meet those needs; effectively communicates with clients on technology, trading platforms, and risk management issues.5. Supports Institutional Sales/Client Relationship Management, Non Profit Sales, and VIAS teams through the development and delivery of client meetings, conference calls, and by responding to inquires while serving as the technical expert and resource for Vanguard clients.6. Works with Transfer Agency and other asset management firms to coordinate deal instructions and settlement where necessary.

Ensures that clients for all Business Lines are invoiced on a timely and accurate basis by auditing invoicing processes and special calculations. Also, includes identifying process improvement opportunities, assisting management with external audits, and working on special projects. Serves as the key Billing liaison for internal and external clients.Duties and Responsibilities:1. Acts as the primary billing administrator to International businesses and designs billing solutions for complex fee agreements. 2. Audits pre and post invoicing processes for all business lines to ensure all clients are properly invoiced accurately, completely, and timely. As an informal leader, communicates invoicing timelines to internal clients and the Billing & Receivables team.3. Acts as primary liaison with internal and external clients for pre-invoice adjustments, special calculation requests, and general invoicing questions. Maintains open communication channels with all clients to ensure a smooth flow of information regarding invoicing activities.4. Identifies the source/scope of billing related issues and promptly elevates to the Finance Technology Team as necessary. Notifies clients, as needed, based on the extent and scope of the problem.5. Works closely with the FinTech team to resolve billing system issues; to recommend system enhancements; and to test system elevations.6. Establishes and maintains close working relationships with clients by providing timely and accurate responses to information requests.7. Generates & distributes management reporting according to established procedures/deadlines. 8. Leads aged receivable collections process providing accurate reporting and guidance to the Billing & Receivables team as it relates to sensitive clients.9. Daily WMS processing items, daily cash receipt processing, billing adjustment and IPA fee wires. Maintains audit metrics for the team and is responsible for reviewing with manager monthly.

1. Establishes contact with clients to facilitate their movement through firm level events, such as, Onboarding, Offboarding, and Conversions. Evaluates clients' documentation to ensure compliance with Vanguard procedures. Functions as liaison between clients and internal departments, such as Legal, IT, and Client Account Services to ensure accurate account set-up and establishment of services and reporting.2. Assesses client profile and seeks opportunities to recommend value added services. Serves as the lead when a client is adding, changing, or removing services. Acts as a subject matter expert for RM/Sales teams concerning documentation, operational workflows, and problem resolution. Maintains direct contact with clients throughout the event, providing guidance and support to ensure a high quality client experience. 3. Maintains detailed project plans for complex and high dollar client events. Identifies and secures resources from internal business partners. Coordinates and oversees completion of all action items.4. Serves as a lead on projects and business initiatives related to Onboarding and Conversions. Partners with internal departments to ensure all tasks have proper ownership and monitors for completion.5. Participates in special projects and performs other duties as assigned.

Drive business to Education Savings Group by recovering needed information from clients to ensure proper structure and usage of 529 plans.Deliver accurate and up to date 529 plan policies to educate clients on potential tax implications on contributions, exchanges, transfers, rollovers and withdrawals.Coordinate recovery of service failures by monitoring initial client requests, ensuring adherence to proper protocol , developing strategies to correct errors, and ensuring steps needed to facilitate original client intent is followed.Provide guidance in complexity of asset transfers to new account owners and successor account owners.Demonstrate and maintains a comprehensive knowledge of education savings products, services, and the 529 industry along with Vanguard's policies and procedures.Project Lead on recapturing year end contribution rejections by streamlining data files and coordinating client outreach.Successful in recapturing 79% of account owner 529 contributions rejected at year end over a three year span, leading $10.5M in account contributions.Train new hires in Education Savings Group for 529 operating system, procedures and client relationship management skills.Coordinate with internal auditors to ensure FINRA regulations are adhered to.

Respond to defined contribution and defined benefit plan participant and plan administrator telephone inquiries by providing account and plan information from various information systems.Provide fund and investment performance information to 401(k) participants and plan administrators via telephone.Respond to client inquiries pertaining to certain legal, regulatory and tax-related issues through verbal and written communication.Identify routine participant needs/problems with urgency, professionalism, and efficiency; determine alternative solutions; resolve the problems using current workflow procedures.Initiate transactions for participants including loans, exchanges, allocations and terminations.