Thomas Nam Email & Phone Number

Delray Beach Fl

Boca Raton, FL

• Reviewed all architectural and electrical schematics, installation layouts, and manuals; for clarity, accuracy, and completion
• Liaison between the customers and engineering department on all technical information requested (RFI) for all projects
• Coordinate with Sales to supply key technical information during quoting/bidding process
• Initiated protocols for technical support, reducing wait time and improving process flow
• Integrated with the Production team, compressing wait time for analysis, and wait times for repairs
• Identified gaps and developed key documentation for more efficient production assembly and field installation

Boca Raton FL

• Identified and formulated resolutions to inefficiency in processes/testing protocols, decreased the acceptable percentage of errors allowed to ship
• Provided support to Engineering/Sales/Production teams
• On-site Technician on Projects (see below), improvised difficult conditions and resolved 100% for opening day
• Re-worked PCBs using a desktop soldering iron, and/or a desktop SMT hot-air gun, and hotplate
• Rerouted communication line from ICs with jumper wires, documented findings
• Created various cable assemblies using an assortment of connector styles

Boca Raton

• Supervised all architectural lighting orders across design and manufacturing departments to completion
• Developed/Maintained internal documentation and testing instructions to promote proper work flow
• Provided support to the Sales/ Engineering/ and Production Staff when required
• Wrote/Approved assembled training documentation for production fabrication for mass assembly
• Traveled to various job-sites/projects to resolve technical issues

Bachelors Of Arts (Ba) W/ A Teaching Certification Option, English/Language Arts Teacher Education

Activities and Societies: Plymouth Writing Project-Student Taught at Nute Middle School enjoyed it so much stayed on to teach summer.

Education record