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Highly experienced senior ICT Project / Program manager, Enterprise Architect, Business Analyst, Requirements Engineer, Service Manager with found understanding of complex business and technology topics, launching and rollout of new ICT products, services and infrastructures. Experienced in all aspects of service / operations management themes (ITIL, eTOM), process and process automation, quality management and improvement, etc.. Many years of practical experience in multiple positions up to senior management level in major Telco operator and IT operations. An Excellent leader with strong E2E understanding of Business Processes, It and Networks with a passion to meet project objectives.Senior program / project manager for ICT projects like, Service launch/roll-out, Workorder and Workforce Management, Infrastructure build & rollout (FTTx, network, etc.) , Service Quality Improvements (processes, efficiency, automation, etc.).Interim manager for Service-, Support- and Operations organizations.
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Gesamtprojektleiter Ftth (Xgs-Pon) EnablementSunrise Gmbh Apr 2021 - Sep 2022Zürich, SchweizGesamtverantwortlich für die Unternehmensweite Einführung aller notwendigen Unternehmensprozesse, Strukturen und IT Systeme für den die Nutzung und den Betrieb eigener FTTH Anschlussnetzwerke. -
Business Requirements AnalystSunrise Upc May 2021 - Jun 2021Schweiz
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Senior Program ManagerUpc Schweiz Gmbh May 2019 - Oct 2020WallisellenMandates as:- Program Manager for 1Gps Service rollout and launch in the entire CH footprint. - Project Manager fixed voicemail platform replacement.- Business Continuity Management Support (Crisis Organization concept, resillience planing, etc.) -
ProjektmanagerUpc Schweiz Gmbh Feb 2019 - Jul 2019Zürich Und Umgebung, SchweizProjektleitung zur Operationalisierung / Business Engineering von FTTH End-2-End.
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Business Requirements Analyst And Engineer / Solution ArchitectUnitymedia Feb 2018 - Oct 2018Köln Und Umgebung, DeutschlandBusiness requirements analysis and solution engineering related to process and organizational improvements of the entire B2C field-force processes. Responsible for business demand management in the program. -
Projektmanager Workforce And Workorder Management AutomationUnitymedia Sep 2016 - Oct 2018Köln Und Umgebung, DeutschlandIntroduction of an automated mobile workforce and work-order management (mLogistics) for the Unitymedia Field-Service including all UM service partners (~1'600 Service Technicians).The scope of the project: Business requirements engineering, developement of the business model and concept, process specification, IT requirements and solution architecture, rollout concept and planning, operations and maintenance model/concept, etc.
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Solution ArchitectUpc Schweiz Gmbh Feb 2015 - Aug 2016Wallisellen SchweizVerantwortlich für Konzeption, Anforderderungs-und Prozess-Spezifikation, sowieoperative Inbetriebnahme des Auftragsmanagement- und Dispositions Systems mLogistics von LogObject bei UPC in Österreich, in den Bereichen B2C Installations- und Entstörprozesse, sowie Construction (New-Build).
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Projektleiter "Neues L2/L3 - Transportnetz"Abraxas Informatik Ag Feb 2014 - Mar 2015Zürich / St. GallenLeitung des Gesamtprojektes (Releaseplanung, Infrastruktur-Rollout, Service Migrationen, etc.). Leitung der Angebotserstellung für LEUnet2. -
Senior Project ManagerAbraxas Informatik Ag Feb 2014 - Nov 2014ZürichProjektleiter Projekt "Netz2014+" - Rollout neue IP-MPLS Transport-Netzwerk und Service Migration.Leiter Auschreibung "LEUnet2" - Neues Netzwerk Kanton Zürich
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Projektleiter Neuausrichtung - ItAz Direct Ag Aug 2013 - Feb 2014Rotkreuz + St. GallenProject manager of organizational change project.Project scope: reduction of teams and headcount; improvement of service quality, customer orientations and processes. -
Senior Project Coordinator FtthE-Globe-Technologies May 2013 - Jun 2013Zürich Area, SwitzerlandGesamt Koordinator für FTTH GU Offerte EW-Buchs.
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General Project Manager Ftth-Built VerticalSwisscom Mar 2011 - Dec 2012Bern, WorblaufenProjektleiter Automatisierung und Stabilisierung der Massenproduktion von FTTH Inhouse Production. -
Projektleiter Ggafon (Voip)Genossenschaft Gga Maur Jan 2011 - Dec 2011Binz, ZürichAufgaben:Aufbau neue VoIP Plattform (SSW, VMS, LI, etc.), Integration in bestehende SM-Umgebung (Order Handler) und Billing (neues Billing Mediation), Kundenmigration auf neue Plattform. -
Project Management Support SpecialistEwz Telecom Mar 2010 - Dec 2010Zürich Und Umgebung, SchweizSupport und Berater von ewz im Projekt "FTTH Kooperation mit Swisscom".Themenschwergebiete: Operations und Prozesse, Kooperationsvertrag ewz - Swisscom
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Leiter Shared Services OperationsAbraxas Informatik Ag 2008 - 2009
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Project ManagerCablecom 2002 - 2006
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Head Of Business SupportPragmaxus Ag Mar 2002 - Mar 2005Senior consultant position for supporting service organisations in the Telecom and IT business. Main focus on organizational, process and business improvements or build-ups.
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Head Of Network OpertionsSunrise Switzerland Sep 2000 - Feb 2002Responsible to manage, organize an run the Operations department of "sunrise", Switzerland 2nd biggest telco operator offering different mobile and fixnet services.
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Head Of Network OperationsSunrise 2000 - 2001
Thomas Nick Skills
Thomas Nick Education Details
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Engineering School ZurichBachelor Of Science / El. Ing. Htl -
St. Gallen Business SchoolBusiness Engineer Stv
Frequently Asked Questions about Thomas Nick
What is Thomas Nick's role at the current company?
Thomas Nick's current role is Freelance senior Program- / Project-Manager with profound experiences in Service Management (ITSM), Business Analysis, Requirements Engineering, OPs Readiness & Excellence, Organisation Development, Process Engineering.
What is Thomas Nick's email address?
Thomas Nick's email address is th****@****tree.ch
What schools did Thomas Nick attend?
Thomas Nick attended Engineering School Zurich, St. Gallen Business School.
What skills is Thomas Nick known for?
Thomas Nick has skills like Telecommunications, Voip, Mobile Devices, Project Management, Program Management, Management, Telco, Ip, Contract Negotiation, Product Management, Technical Support, Provisioning.
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Thomas Nick
Founder Of Thomas Nick Chemnickals Eu - Your Sales Force Abroad - Your Connector In The Chemical WorldMaria Anzbach -
1utdallas.edu -
Thomas Carruthers
Barrington, Ri -
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