• Provided second level support to troubleshoot and resolve end-user questions or issues regarding Kronos timekeeping (5.2 & 7.0) and Varicent financial software.• Defined, maintained, and updated system configurations to ensure all business needs were met.• Supported all aspects of Kronos – including pay rules, schedules, timecard edits, user/manager accounts, and interface programming using Workforce Integration Manager.• Worked closely with HR-Finance through Workday to manage application users, and the Payroll department for the processing of employee pay.• Administered application security – including defining policies, roles, and user profiles.• Ensured that adequate Sarbanes-Oxley (SOX) controls were in place and operating as designed.• Determined necessary enhancement requests via end-user feedback and system review. Managed the implementation of enhancements, testing, and communication to end-users.• Participated in software testing and quality assurance projects, including the tiered implementation of Kronos 7.0 company-wide.• Handled the additional workload related to the splitting of the company into both Tribune Publishing and Tribune Media, including handling dual payrolls.• Recommend process and application improvements that enhanced efficiency and supported corporate strategy.• Provided updates to the technical knowledge base and software documentation.• Supported Varicent by modifying and maintaining tables and period calendars, along with user account creation and group maintenance.• Involved in early implementation efforts for the launch of Xactly SaaS.

• Reviewed audio, standard and high definition commercial spots to ensure adherence to broadcast quality standards and client specifications. Used waveform vectorscope, Wohler, Harris, and Tektronix monitors to measure audio and video signals.• Worked directly with clients and internal staff from Client Services and Production Services to coordinate efficient order processing and troubleshoot problems.• Identified technical and other issues with incoming audio and video spots, and worked extensively with the Engineering and Helpdesk departments to resolve the issues. Used a web-based ticketing system to follow problems to a successful resolution.• Performed beta testing and deployment of new software and participated in the development of software and system upgrades. • Responsible for training new employees on new procedures and technical innovations while maintaining demanding daily workflow.• Demonstrated efficient time management and prioritization skills to ensure on-time delivery of deadline-driven commercial products in a team-oriented, time-sensitive environment.• As a senior employee, was often assigned special projects from company management and took the lead on resolving a variety of high-profile issues. • Helped internal production staff and external client stations understand and adhere to applicable aspects of the CALM Act.• Involved with the production and assembly of audio for radio spots. Manually trimmed spots to conform to strict station run-time specifications.