• Analyze reporting data on branch KPI’s including order accuracy, operational efficiency, and adherence to occupancy standards. • Develop team leads by providing accountability, collaboration, and support to grow their skill sets in performance management, meeting facilitation, and personal branding.• Improve outlier performance by driving behavior change through performance action plans, formal warnings, and monthly status meetings. • Provide corporate teams with project support, monthly function audits, and outlier performance insights. • Lead monthly customer experience calibrations with 20+ leaders to align department on behavioral expectations and performance focuses.

• Built redundancy in the Training department by developing an efficient onboarding system and mentoring new Trainers through several facilitations.• Organized and led weekly department meetings, maintained individual and team calendars, and built a high level of communication with our local scheduling liaison.• Oversaw the coordinating, scheduling, mentoring or facilitating of 60 separate classroom facilitations in the 2020-2021 review period while mentoring 2 new Trainers.• Consistently received over 95% satisfaction rates on training surveys with reps agreeing the environment created was welcoming, engaging, and positive. • Successfully builds relationships by establishing rapport with peers and managers across branches through effective communication of ideas and providing support and feedback.

• Directly responsible for store’s overall performance and results from internal audits and customer surveys.• Managed multiple training programs to prepare employees to meet operating standards and provide development for those seeking additional responsibilities. • Led teams of 3-5 shift managers responsible for daily performance management, cash handling, and operational excellence on shifts serving 1k+ customers. • Mentored and developed several employees into team lead and management roles.• Responsible for monthly P+L reporting including tracking of daily sales, KPI’s, and customer counts including forecasting for production and staffing levels.

• Managed efficient training program by building solid relationships with key performers, setting clear expectations for growth, and fostering communication for open feedback that helped shorten time to proficiency.• Oversaw the implementation of several new product rollouts and tests. Worked directly with research & development in providing feedback and guidance on new food, technology, and facility designs. • Successfully increased profitability 10% by maintaining proper staffing levels, controlling food productions costs, and managing inventory levels to reduce days on hand for lean operations.