Thomas Olson, Mba Email & Phone Number

• Delivered high-touch customer success solutions for Fortune 500 Company including development of renewal and cross-sell opportunities
• Created onboarding/training standards at In-Home Active to streamline customer engagement and adoption
• Created wellness programming for educators and community leaders to combat youth sedentary lifestyle habits
• Instilled a ‘Fitness for All’ set of inclusive standards to ensure accessibility and a user-friendly pricing model
• Developed company business plan including customer/demographic research, opportunity development, financial projections, and subscription-based model e-commerce model
• Evaluated and selected platform for digital experience including scheduling and payment gateway for individual and B2B wellness programs

• Served as lone liaison for users, stakeholders, and other audiences for all functional issue resolution and collaborative opportunity development
• Developed strong relationships with local and state community organizations and advocacy groups to provide best-in-class inclusive amenities and programming for people with disabilities
• Effectively collaborated with cross-functional departments including state and federal representatives, contractors, and department heads to complete capital project initiatives
• Utilized grant expertise in authoring of federal and state grants for development projects of over $120,000 (awarded)
• Identified, developed, and authored County’s Park, Recreation and Open Space 5-Year Plan through community research and data analysis including survey creation and implementation
• Developed and maintained annual and long-term budget initiatives following strict budget caps

Genesee County, Michigan

• Managed County’s relationships with local advocacy groups
• Inspected all 27 park and recreation facilities to develop the county’s Americans with Disabilities Act Transition Plan
• Performed facility and inventory inspections
• Interviewed and hired candidates for seasonal and management positions
• Supervised facilities operations during various events
• Analyzed and managed the maintenance budget

• Analyzed program feasibility and compromised budget issues
• Achieved a 10% participation increase in all programs
• Managed seasonal and part-time staff members
• Performed and managed maintenance projects on park and recreation facilities

Master Of Business Administration (Mba)

Bachelor Of Science (B.S.), Park, Recreation And Tourism Resources (Community Engagement)