Thomas Olson, Mba Email & Phone Number

• Delivered high-touch customer success solutions for Fortune 500 Company including development of renewal and cross-sell opportunities • Created onboarding/training standards at In-Home Active to streamline customer engagement and adoption • Created wellness programming for educators and community leaders to combat youth sedentary lifestyle habits• Instilled a ‘Fitness for All’ set of inclusive standards to ensure accessibility and a user-friendly pricing model• Developed company business plan including customer/demographic research, opportunity development, financial projections, and subscription-based model e-commerce model• Evaluated and selected platform for digital experience including scheduling and payment gateway for individual and B2B wellness programs• Grew and retained relationships with new and current customers by understanding their goals and objectives in order to cater to their needs in wellness

• Served as lone liaison for users, stakeholders, and other audiences for all functional issue resolution and collaborative opportunity development• Developed strong relationships with local and state community organizations and advocacy groups to provide best-in-class inclusive amenities and programming for people with disabilities• Effectively collaborated with cross-functional departments including state and federal representatives, contractors, and department heads to complete capital project initiatives• Utilized grant expertise in authoring of federal and state grants for development projects of over $120,000 (awarded)• Identified, developed, and authored County’s Park, Recreation and Open Space 5-Year Plan through community research and data analysis including survey creation and implementation• Developed and maintained annual and long-term budget initiatives following strict budget caps• Championed user and community engagement by partnering with local, state, and federal entities to provide a more robust experience for visitors including grassland habitat development, wellness initiatives, engineering projects, and park amenity installations• Hired and directed staff including contractors and interns to achieve commission objectives throughout annual and seasonal timelines• Operated over 300 acres of unique, inclusive park and green space facilities

Genesee County, Michigan

• Managed County’s relationships with local advocacy groups• Inspected all 27 park and recreation facilities to develop the county’s Americans with Disabilities Act Transition Plan• Performed facility and inventory inspections• Interviewed and hired candidates for seasonal and management positions• Supervised facilities operations during various events• Analyzed and managed the maintenance budget• Managed staff and contractors on capital projects including accessible trail development, large-scale tree removals, and county-managed city-owned facility transitions

• Analyzed program feasibility and compromised budget issues• Achieved a 10% participation increase in all programs• Managed seasonal and part-time staff members• Performed and managed maintenance projects on park and recreation facilities

Master Of Business Administration (Mba)

Bachelor Of Science (B.S.), Park, Recreation And Tourism Resources (Community Engagement)