Thomas P. Email & Phone Number

Nashville, Tennessee, United States

Nashville, Tennessee, United States

Nashville, Tennessee, United States

Nashville, TN

Provide exceptional technical service to Associates, Partners and supporting staff in multiple offices worldwide through troubleshooting, rapid resolution, and thorough documentation.► Administrative duties in the following applications: Exchange, Citrix,, Active Directory, Mimecast, FusionConnect, RSA SecurID, NetDocuments, WebEx, SFTP, 3BClean.

Louisville, Kentucky Area

► Install and connect all MDF and IDF network routers, switches, UPS's, and APs in new or remodeled facilities nationwide.► Follow change control procedures to initiate network down-times and install router components or replace network equipment/servers with upgrade models, then successfully bring network back online.► Perform installation and.

Louisville, Kentucky Area

► Accepted and reviewed network cabling request orders from site administrators and corporate project managers.► Requested and prepared third party cabling vendor bids for director/manager review.► Received invoices and reviewed deliverables to ensure quality of service, product, and satisfaction with facility administration.► Implemented change control.

Bowling Green, KY

► Provide technical support to the client's desktops and laptops via the phone, email, and remote access tools► Diagnose and troubleshoot OS, application, and network issues► Maintain secure user access to client software and confidential data (HIPAA).► Maintain professional and courteous relationship with client users.► Effectively communicate user issues.

Bowlign Green, KY

► Prepare service documents and labor quotes.► Process all correspondence and paperwork related to customer accounts► Tender all monies in regards to services performed► Schedule appointments for on-site technicians.► Prepare and manifest products for shipment to repair facilities.► Detect and eradicate viruses and spyware, diagnose and replace defective.

Bowling Green, KY

► On-site computer technician for residential and business accounts► Configure and secure networks and connect devices. ► Includes all duties as a Counter Intelligence Agent.

Bowling Green, KY

► Ensure compliance with company policies, counseled employees on performance and conduct, and set employee expectations as tea leader.► Managed employee schedules based on store hours, traffic, and employee availability.► Responsible for task delegation to ensure timely completion or assist other departments► Maintained precinct hardware functionality and.

Bowling Green, KY

► Prepare service documents and labor quotes.► Process all correspondence and paperwork related to customer accounts► Tender all monies in regards to services performed► Schedule appointments for on-site technicians.► Prepare and manifest products for shipment to repair facilities.► Detect and eradicate viruses and spyware, diagnose and replace defective.