Thomas P. Email & Phone Number

Nashville, Tennessee, United States

Nashville, Tennessee, United States

Nashville, Tennessee, United States

Nashville, Tn

Provide exceptional technical service to Associates, Partners and supporting staff in multiple offices worldwide through troubleshooting, rapid resolution, and thorough documentation.► Administrative duties in the following applications: Exchange, Citrix, , Active Directory, Mimecast, FusionConnect, RSA SecurID, NetDocuments, WebEx, SFTP, 3BClean, ChangeGear and more.► Able to provide first call resolution and training in all applications used by our firm with minimal escalations to network engineers, application developers, or service managers.► Document clear and precise knowledgebase articles for rapid resolution of new and repeat inquiriesSpecial Projects► Self-initiated and self-taught produced SQL queries for generating periodical incident reports used for focusing resources on problematic applications to reduce user impact and improve service desk coverage► Produced administration guide and processes for inventory tracking and control of two-factor authentication system, RSA SecurID as well as generate reports to predict and control product purchasing► Coordinate with Human Resources and managing staff to process all new or departing employee IT accounts in Active Directory, Exchange, and NetDocs DMS and revamped account processing documentation to significantly reduce processing effort and time to train future administrators.► Coordinate topical training sessions with Engineering and Dev staff for all Service Desk Analysts in regard to new products or major changes affecting user experience.

Louisville, Kentucky Area

► Install and connect all MDF and IDF network routers, switches, UPS's, and APs in new or remodeled facilities nationwide.► Follow change control procedures to initiate network down-times and install router components or replace network equipment/servers with upgrade models, then successfully bring network back online.► Perform installation and configuration of new desktops, laptops, thin clients, networked printers, and mobile devices in hospitals, nursing centers, and home care offices nationwide. ► Configure healthcare software for use in patient care and data entry.► Document installation of inventory and prepare documentation for project manager review.► Maintain accurate and truthful travel expense documentation and assign appropriately to project budget codes.► Communicate technology implementation changes and scope of work with facility administration.► Provide courteous verbal interaction with patients and follow hospital sterilization and patient confidentiality procedures (HIPAA) while performing rail-mounted equipment installations in patient rooms.

Louisville, Kentucky Area

► Accepted and reviewed network cabling request orders from site administrators and corporate project managers.► Requested and prepared third party cabling vendor bids for director/manager review.► Received invoices and reviewed deliverables to ensure quality of service, product, and satisfaction with facility administration.► Implemented change control procedures and documentation as necessary per scope of work► Negotiate payment or return service to amend unsatisfactory vendor product or service.► Maintained database of requested and completed services.► Created and implemented reporting processes for vendor review of incomplete or unsatisfactory product.► Created and implemented invoice archiving procedures for historical preservation.► Title was terminated due to corporate restructuring and I returned to Travel Technician service.

Bowling Green, Ky

► Provide technical support to the client's desktops and laptops via the phone, email, and remote access tools► Diagnose and troubleshoot OS, application, and network issues► Maintain secure user access to client software and confidential data (HIPAA).► Maintain professional and courteous relationship with client users.► Effectively communicate user issues and requests with appropriate team members as necessary.► Ensure client satisfaction and operation by consistently exceeding service level agreements.

Bowlign Green, Ky

► Prepare service documents and labor quotes.► Process all correspondence and paperwork related to customer accounts► Tender all monies in regards to services performed► Schedule appointments for on-site technicians.► Prepare and manifest products for shipment to repair facilities.► Detect and eradicate viruses and spyware, diagnose and replace defective hardware, install software and hardware upgrades.► Recover lost or missing data while maintaining customer privacy. ► Educate end-user on technology issues or match products to user needs► Work as a team member to exceed productivity and sales goals.

Bowling Green, Ky

► On-site computer technician for residential and business accounts► Configure and secure networks and connect devices. ► Includes all duties as a Counter Intelligence Agent.

Bowling Green, Ky

► Ensure compliance with company policies, counseled employees on performance and conduct, and set employee expectations as tea leader.► Managed employee schedules based on store hours, traffic, and employee availability.► Responsible for task delegation to ensure timely completion or assist other departments► Maintained precinct hardware functionality and ordered tools/supplies. ► Responded to and addressed all customer satisfaction issues.

Bowling Green, Ky

► Prepare service documents and labor quotes.► Process all correspondence and paperwork related to customer accounts► Tender all monies in regards to services performed► Schedule appointments for on-site technicians.► Prepare and manifest products for shipment to repair facilities.► Detect and eradicate viruses and spyware, diagnose and replace defective hardware, install software and hardware upgrades.► Recover lost or missing data while maintaining customer privacy. ► Educate end-user on technology issues or match products to user needs► Work as a team member to exceed productivity and sales goals.