Thomas Patzer Email & Phone Number

West Bend, Wisconsin, United States

Sussex, Wi

Booked truckloads and LTL Freight shipments of printed items and paper across the U.S.ARecovered lost or late freight and found expedited transportation to deliver as soon as possible for the least amount of additional costs to the companyCustomer service duties with internal and external customers in this safety, quality, customer service, cost and deadline sensitive business climate

New Berlin, Wi

Routed and dispatched delivery vans and cube trucks delivering home hospice medical equipment in 4 states (TN, VA, GA, AZ)Dispatched approximately 30 delivery technicians in multiple out of state locations and assisted with all Wisconsin delivery technicians as neededPulled orders in preparation for Wisconsin based orders as needed

West Allis, Wi

Dispatched 30 HVAC and plumbing technicians throughout Greater Milwaukee and MadisonMaintained computerized dispatching software to ensure accurate entry for service calls and construction projectsLogged HVAC, plumbing & building automation maintenance contracts into service request systemPayroll and other administrative duties

Milwaukee, Wi

Dispatched 70+ Milwaukee Fire Department emergency vehicles, answered and processed emergency 911 calls to determine when the dispatch of Emergency vehicles was appropriateRouted lower priority emergency calls to privately-owned ambulance companiesActed as Fire Dispatch Supervisor when direct supervisor was off duty, overseeing up to 5 dispatchers and maintaining coverage of emergency equipment throughout the City of MilwaukeeLogged fire report data into computer databaseResponded to citizen inquiries, requests for assistance and complaints

Franklin, Wi

Dispatched semis, straight trucks, and vans for company drivers and owner-operators to support freight pickup and delivery ordersArranged residential and business deliveries and tracked customer shipmentsFacilitated problem resolution and closure of incident reports related to freight handlingAudited internal billing related to the distribution of payments from customers to Eagle Global Logistics and their subsidiariesCreated invoicing information for routing to customersOrganized and processed payroll for drivers and owner operators

Milwaukee, Wi

Dispatched company route drivers for contracted freight distribution companies, primarily Airborne Express Inc. based in Seattle, WashingtonResponsible for dispatch of over 80 vehicles to facilitate pickup and distribution of express freightRerouted customer pickups and deliveries in observation of corporate timetables and other associated problem resolutionPerformed package delivery and pickup as needed to alleviate short staffing issues