Thomas Phillips Email & Phone Number

Houston, Tx, Us

United States

Texas, United States

Houston, Texas, United States

• Assist with successful launch of new startups Pennywise Power, Everything Energy, and Compassion Energy, serving 30,000+ customers.• Create new business process documentation for Front/Back Office• Perform ongoing UAT for system process improvement updates & product campaigns prior to launch• Provide daily analysis and support for front office call center staff• Develop monthly incentive and loyalty payment campaigns, reducing attrition by 5%• Provide Margin/NPV analysis to management for pricing decisions• Provide management with pricing strategy to meet 2000 per month customer count goals• Oversee multiple channel charities with access queries for monthly payment• Create monthly financial, churn, & enrollment reports for senior management• Assist with creation of new margin model within Access• Develop required documentation for 50 new product campaign builds• Manage supply procurement process reducing variance to 1%• Oversee internal process to meet pricing audit standards• Manage yearly internal PUC audit, SOX Audits, and Pricing Change Audits

• Administered benefits for 30,000 active employees and retirees• Provided research and case resolution for over 60 tier two support cases weekly• Performed Quality Assurance Testing on 834 HIPPA files • Distributed weekly health carrier population files • Created dependent age out notification materials • Invoiced over 4,000 retiree participants • Assisted with creation of 14+ different confirmation statements and health benefit plan materials using Crystal Reports • Managed FSA/HCFSA accounts weekly• Coded many 834 HIPPA files

• Created business process maps• Created needs requirements documentation to migrate from a legacy Customer Management System to SAP CRM• Met with stakeholders to facilitate quarterly updates to Customer Management System built on Lotus Domino platform, identified key areas that needed improvement, and aligned business processes• Performed Quality Assurance Testing for internal & external customer facing environments• Performed test automation with Newmerix’s Automate Test product on remote• PeopleSoft customer Human Resource environments• Created manual regression test bed with 200 plus test cases for Service Automation System (In-house CRM tool)• Created Project Management Office for TomorrowNow• Conducted Global Training for Microsoft Project Server Project Creation, Creation of Project Schedule, and Assignment of Resources to the Project

B.S., Human Resource Development

Education record