Thomas Potter Email & Phone Number

Bloomington/Normal, Illinois Area

Responsible for management of the auto policy administration system enhancement portfolio:* Identify and document improved product features and capabilities (client, agent, and underwriting enhancements, etc.).* Create and maintain the roadmap of product features and capabilities.* Engage with key business stakeholders to gather buy-in and feedback on the overall Product Roadmap.* Ensure Product Roadmap achieves business objectives.Recognized as a strong leader and assigned supervisor responsibilities for the Auto Agile Product Owners

Bloomington, Illinois

Drove the successful development of new products and the effective management and enhancement of existing products by making recommendations regarding product design, pricing, underwriting, and other processes.* Introduced rate capping program to help mitigate the impact of renewal premium changes and improve retention* Implemented key rating program updates in many states

Bloomington/Normal, Illinois Area

Managed Business Research area in the Analytics division of Strategic Resources, leading one first line manager and ten technical analysts. Delivered holistic, actionable insights to organizational leaders using internal and external data sources to analyze a wide range of topics including: insurance and financial services production, retention, multi-lining, customer and market demographics, business environment, cross-channel customer shopping and product ownership timing. * Recognized as a strong leader and assigned additional responsibilities within Special Excellence in Operations Management project* Lead work stream to design and implement work intake and tracking tool

Bloomington/Normal, Illinois Area

Served as Business Sponsor for several auto initiatives being implemented including the introduction of the Drive Safe and Save (DSS) Mobile product. * Leveraged business knowledge to resolve issues in a timely manner* Recognized for improving communication with stakeholders* Selected as a sponsor member of the DSS Strategic Planning Team (DSPT). which created the future vision, strategy, and prioritization for DSS

Bloomington/Normal, Illinois Area

Started as a dual role leading the Competitive Research team plus responsibility for completing property and casualty rate and form filings using the National Association of Insurance Commissioners System for Electronic Rates and Forms Filing. Built out the Competitive Rating function in the Property & Casualty Actuarial department - analyzed the pricing strategies of the auto, homeowners, and commercial lines competitors. Worked with a comparative rating vendor and the Strategic Resources department to develop high quality comparative pricing tools and reporting capabilities. Researched competitor insurance scoring models and transformed the household rating information needed to create accurate rating comparisons for each competitor. * Research and expertise resulted in building one of the industry’s top comparative rating areas* Successful in creating competitive coverage comparison matrix for key coverages and features * Developed competitive messaging approach which agents leverage for more effective sales conversations

Bloomington/Normal, Illinois Area

Auto Actuarial pricing analyst responsibility for personal and commercial auto rate level indications, pricing plan changes, market area proposals, and rate filings.

Bloomington/Normal, Illinois Area

Programmed and maintained several modules for market analysis software leveraged by market area and agency leadership. Built agent experience data sets, reflecting yearly incentive target changes.

Bloomington/Normal, Illinois Area

Acquired in depth knowledge of auto insurance pricing, including cost and frequency projections, loss reserves, rating factor analysis, and location based rating.