Thomas Pragg-Singh Email & Phone Number

Toronto, On, Ca

Toronto, Canada Area

•Provide protection to the general public and ensure a fun and safe experience while they are on company venues•Provide assistance/ support by answering customer inquiries and direct as required.•Effectively deal with and control: accidents (personal and vehicle), illness, death, disputes, fights, lost children, fire, theft, robbery, riots, intoxications, controlling mutuel lines, altered tickets, counterfeit money, exclusion of unauthorized personnel, and behavior of Woodbine and Stable Area employees.•Observe floors and stairways ensuring that they are clear of debris, obstructions and fire hazards and that access doors to mutuel lines and concession stands are locked. Control traffic flow and issue Parking Violations. Check for abandoned vehicles and ensure they are removed from company property.•Enforce track rules, ORC regulations, Provincial statutes and Municipal by-laws.•Assist Medical Staff when required.•Use/Assist “Powers of Arrest” and other directives contained in the company in service training, as well as the contents of the Emergency Procedure Manual.•Ensure that only those persons who have proper credentials are admitted to the Stable Area and Paddock, and the recording of pertinent information of those allowed entry. Ensure only authorized vehicles are permitted in specified parking areas. Control access to restricted areas including; money rooms, mutuel lines, Judges’/Stewards’ stand and parking lots.•Observe and secure perimeter fences to ensure that individuals use the proper means of admission.•Monitor all persons to prevent unauthorized removal of company property.•Perform routine property patrols and assure that fire extinguishers and hoses are accessible and fully charged.•Perform other duties as assigned by the Director of Security Operations or the person acting for the Director of Security Operations.•Conduct mobile patrols of all residential housing areas/perimeters and emergency vehicles with road closures.

Varied

•Responsible for the safety of all guests, officials, players, and staff.•Maintaining a strong customer focus as the number one priority in a fast paced environment.•Assist all emergency services within the building when needed.•Respond to medical emergency calls assisting EMS and Toronto Police with arrests.•Use of metal detectors and preventative security electronic devices and physical searches.•Documenting reports based on occurrences and safety, of facilities and constituents.•Escorting cash floats/cash drawers and also conducting security for building cash offices.•Enforce Trespass to Property Act.•Resolve liquor license issues and concerns following AGCO guidelines.•Ability to work in all team environments.•Trained security employees on various tasks and procedures.

Varied

•Trained and assisted supervising guards at Toronto Exhibition grounds C.N.E•Conducted Mobile Patrol with C.N.E Vehicles of all contracted security areas.•Relocated security staff members to their positions via mobile.•Ensured safety of customers and patrons of the C.N.E while securing property/venues.•Secured perimeters of venues/ assisted other security personnel throughout the Exhibition grounds.•Conducted high profile coverage on boat cruises for birthday parties, music events, weddings etc.•Assisted with crowd control/ conducted security search pat-downs before patrons entered boating areas.

Sault Ste. Marie Ontario

Received inbound calls and dispatched roadside assistance for Nationwide, Progressive, USSA and other insurance customers who have elected to have road assistance.Investigated and resolved customer inquires regarding roadside assistance and complaints in a timely and empathic manner. Maintained customized services to existing clients to ensure client retention.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. As well as providing support to active military members, former military members and their families (USSA).Answered/ Routed calls to emergency personnel (Police, Fire Department, and EMS) used a multiple phone line switch board to dispatch them to highways and rural roads in all weather/ road conditions.Utilized logical thinking and reasoning skills to manage sensitive emergency situations. Advised and counselled callers as appropriate to each event. Periodically served as a crisis counsellor. Navigated lost customers and their families vehicles using computer mapping tools, satellite visuals, extensive national roadside network guides and towing service partners aboard.Located facilities for customers (shelters, hotels, restaurants, parking lots, mechanics/ automotive centres etc.).Recorded, secured and maintained documents of customers personal information (credit and insurance cards).

Varied

Responsible for escorting and protection of celebrities/government officials during municipal events.Assisted law enforcement and EMS during emergency situations, arrests etc.Conducted security coverage at Scotia Plaza Toronto entrusted in escorting gold bullion, silver, and coin trust vaults while conducting close protection money transfer escorts.Conducted vehicle checks for dangerous and hazardous materials before vehicles entered the premises and patrolled office spaces to identify potential fire hazards.Provided special coverage at various Rogers head office buildings throughout downtown Toronto and conducted surveillance and security for all employees.Conducted property audits and created access cards for employees and clients visiting the premises.Provided special concierge services at various condominiums throughout Toronto.Monitored CCTV cameras, answered telephones, and screened incoming mail.Trained security employees on various tasks and procedures.Secured perimeters of all locations while ensuring the safety of clients, property, and information.Assisted in emergency maintenance of property such as flooding and mechanical failures ex; elevators, lighting, heating/air conditioning, security systems, fire alarms, etc.

Municipal Bylaw

Activities and Societies: Completing final courses of this certificate this summer 2018 Relevant courses: Municipal Bylaws, Bylaw.

Successfully Obtained Ontario Secondary School Diploma, 12

Activities and Societies: -Participated in World Vision Canada: 30 Hour Famine -Participated in Jump Rope for Heart: Heart and Stroke.