Thomas Pritchett Email & Phone Number

Secaucus, New Jersey, United States

- Handled evidence intake for more than 1000 cases, both for physical devices and electronic data; imaged devices for review- Distributed hard drives/Pelican cases to clients for evidence collection- Imaged/troubleshot smartphones/tablets using Cellebrite UFED Devices- Transferred data for client deliverables- Archived closed cases to backup drives to be preserved in fire proof safes- Assisted Systems Engineer with networking/cabling- Assisted in managing and debugging vSphere virtual machines for internal usage- Managed/debugged virtual drones to ensure licensing and software were working and kept up to date- Resolved issues on physical machines that did not respond as expected- Administrated active directory to modify passwords and necessary security groups- Managed configuration and distribution of laptops for the cyber risk practice (bitlocker encrypted)- Managed Monday.com boards (IP Addresses, Laptop Inventory)

Greater New York City Area

- Modeled SAN and VMware systems using Microsoft Visio.- Created monthly ticket reports to be sent to clients using company provided software- Created daily ticket reports detailing unresolved support tickets.- Performed detailed inventory of sister company’s (Pixafy) computers with the objective of optimizing use of existing hardware resources.

Greater Boston Area

- Tested and modified media asset management software.- Performed frequent tests on new versions of the software, reporting problems and bugs to management.- Used PHP/Command Line to add chapter information to media asset management software (Project for NBC).- Made frequent trips to Teach for America in New York City, setting up and performing maintenance on eight bay NAS systems.- Performed and assisted with client software updates via telephone.