Thomas Pritchett Email & Phone Number

Tucson, Az, Us

Tucson, Arizona Area

Tucson, Arizona, United States

Tucson, Arizona Area

Achievements:Brought senior leadership to a high-volume restaurant clearing over $1 million in annual revenue.Oversaw progressive year-over-year revenue growth, with 18% recorded growth in 2019. Maximized profitability across all KPIs including food cost, labor cost, and guest satisfaction.Maintained labor costs at half the company average, with low turnover rates of only 8%.Frequently obtained 80% or greater customer satisfaction rates as measured through surveys.----------------------------------ResponsibilitiesReported to the Regional Supervisor; directed two Assistant Managers and one Shift Manager.Cultivated a reputation as a pillar of the community by consistently providing high-quality service and products to to guests, as well as a safe, productive work environment for a staff of 35 employees.Provides human resource solutions including hiring, training, and oversight of managers.Employed customer satisfaction portals to analyze guest experiences, and spreadsheets to analyze labor costs.Addresses guest concerns and resolves complaints as part of a commitment to service excellence.Facilitates vendor relations and inventory control: purchasing food, supplies, and equipment.Oversees sanitation, maintenance, and safety of the dining areas, kitchen, and exterior grounds.Performs administrative functions: scheduling, cash management, budgeting, and releasing payroll.Develops promotional marketing and business plans alongside owners and/or the board of directors. Establishes action plans based on quantitative goals, routinely evaluating employee performance and progress.Facilitated bi-annual corporate inspections, consistently surpassing company standards and policies.Enforces regulatory standards in compliance with OSHA and all applicable state and federal laws; exceeded expectations during bi-annual health inspections by the state; ServSafe certified.