Thomas Qualls Email and Phone Number
Raleigh, NC, US
Thomas Qualls's Location
Raleigh, North Carolina, United States, United States
Thomas Qualls's Contact Details
Thomas Qualls work email
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- Valid
- Valid
Thomas Qualls personal email
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Thomas Qualls phone numbers
About Thomas Qualls
Thomas Qualls is a Manager, Learning Experience and Design at The Fresh Market. He possess expertise in customer service, retail, time management, inventory management, p&l management and 17 more skills.
Thomas Qualls's Current Company Details
The Fresh Market
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Manager, Learning Experience and Design
Raleigh, NC, US
- Website:
- thefreshmarket.com
- Employees:
- 5863
Thomas Qualls Work Experience Details
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Manager, Learning Experience And DesignThe Fresh MarketRaleigh, Nc, Us
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Manager, Learning & DevelopmentThe Fresh Market Jul 2023 - PresentGreensboro, North Carolina, United States• Building a learning strategy for our Learning Management System with a focus on adult learning principles and team member experience.• Leading the development, execution, and ongoing evaluation of our online courses within our Learning Management System in alignment with our learning philosophy and framework. • Managing the learning development pipeline and managing learning projects with business partners and Director of Learning and Leadership Development and making decisions on priorities for the team.• Managing internal specialists and external resources that develop videos, e-learning, and job aids and conducting annual performance reviews, and providing ongoing feedback. • Conducting annual needs assessments on leadership programs and department academies and working closely with the training team to provide course improvements to close training gaps.• Analyzing training metrics and providing direction on improving the team member experience. • Managing and leading the team by developing and implementing short and long-term programs targeted to departments within The Fresh Market with the intent to enhance technical skills, leadership development, and competencies to drive key financial indicators (Sales, Service, Labor, Shrink).• Ensuring the learning team consistently creates best-in-class engaging content that leads to user adoption.• Developing online learning paths for critical positions within our learning management system.• Producing and editing micro-learning videos as part of a blended learning approach.• Communicating with stakeholders, the learning team, and HR partners to propose recommendations to solve business needs with the learner experience top of mind.• Facilitating courses via webinar or instructor-led.
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Instructional DesignerThe Fresh Market Apr 2020 - Jul 2023Greensboro, North Carolina, United States• Acting with a consultant mindset to conduct needs analysis to determine content development solutions based on measurable learning objectives• Conducting store visits to analyze effectiveness, identify training gaps and gather feedback• Assisting in developing and implementing short and long-term programs targeted to departments within The Fresh Market with the intent to enhance technical skills, leadership development and competencies to drive key financial indicators (Sales, Service, Labor, Shrink)• Consulting with Subject Matter Experts to create/revise storyboards, audio/video scripts, job aids/info-graphics, scenarios, online course content, and learning assessments using sound instructional theory• Functioning as a Project Manager and owner of key initiatives communicating effectively with a cross-functional team• Curating and creating best-in-class engaging content that leads to user adoption• Managing and providing reporting and learning dashboards for internal customers within the learning management system• Developing online learning paths for critical positions within the learning management system• Producing and editing micro-learning videos as part of blended learning approach• Communicating with stakeholders, learning team and HR partners to propose recommendations to solve business needs with the learner experience top of mind• Facilitating courses via webinar and instructor led
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Instructional DesignerGolden Corral Corporation Jul 2017 - Mar 2020Raleigh, North Carolina• Developing eLearning Programs such as Learning Programs, micro eLearning courses, General Manager training videos, and recipe instructional videos• Creating storyboards, scripts, and obtaining photos/videos needed for course creating• Managing of the Learning Management System that over 450 restaurants utilize to train Co-workers and Managers• Testing and troubleshooting of computer-based training programs as well as LMS integration with various operating systems and devices• Developing and implementing new and existing internal communication tools and technology that drive company communication to restaurant Managers and Co-workers in order to engage employees, support a clear purpose for the organization, and effectively share information• Developing new training manuals, guides, and online materials for restaurant Management and Co-workers• Gathering information, writing training materials, coordinating approvals, coordinating Spanish translations, preparing layout and printer-ready final materials, and coordinating printing• Developing operational and training communications, including written, visual, video, and audio for an internal audience of Managers and Co-workers• Working with business leaders and on cross-functional teams to effectively communicate to all levels of the organization• Working with the Operations and Training teams to align communication and training by using the Company’s policies and procedures to support strategic plans and initiatives -
Senior Corporate TrainerRedi Carpet Jan 2017 - Jul 2017Raleigh-Durham, North Carolina Area -
Regional Corporate TrainerRedi Carpet May 2014 - Dec 2016Raleigh-Durham, North Carolina Area- Conduct routine branch visits by traveling to branches. - Identify and work with appropriate management levels to correct procedural problems- Effectively communicate challenges, successes, changes, and overall support direction with employees at all levels of the organization.- Supervise and support the implementation of procedural changes.- Train branch personnel and managers as needed.- Support branch when under staffed in any position or in need of specific operational support- Participate in at least one branch physical inventory count every fiscal quarter.- Assist in the opening or acquiring of new locations and relocation of current branches.- Offer suggestions for process improvements.- Conduct Safety Reviews.- Assist IT in implementation and maintenance of PC and network equipment.- Assist with the preparing and updating of written procedures.- Assist in the process of hiring administrative, operations and warehouse personnel.- Assist in the budgeting process- Assist with properly controlling the operational budgets
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Operations Support CoordinatorKangaroo Express, An Operating Trade Name Of The Pantry, Inc. May 2013 - May 2014Cary, North Carolina• Compiling, creating, analyzing, and providing regular reporting of operating statistical sales data • Communicating and corresponding with operations and The Pantry's corporate office to identify and resolve issues with new and established projects• Maintaining, modifying, and communicating company-wide newsletter; creating and inputting tasks into task management system; acting as a communication liaison between the field and the corporate support center• Participating in cross-departmental committees and teams tasked with creating and/or modifying processes and procedures • Working with other departments in providing communications and tasks to stores via operating systems• Primary contact for the field operations team on complex or sensitive issues; resolving routine employee inquiries or complaints in a courteous and professional manner; answering questions and furnishing information regarding labor scheduler, task management system, and other systems• Creating and presenting projects and initiatives to SVP of Operations and other corporate departments• Managing operational communications -
Guest Services RepresentativeKangaroo Express, An Operating Trade Name Of The Pantry, Inc. Jun 2012 - May 2013Cary, North Carolina• Receiving, logging, and providing phone support to customers experiencing issues in stores• Grouping customer issues into categories within a database• Creating recaps of calls received and notifying appropriate field personnel; tracking field’s responses and following up to ensure customer satisfaction• Creating and analyzing weekly, monthly, and quarterly customer service reports for corporate and field operations teams
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Food Service ManagerKangaroo Express, An Operating Trade Name Of The Pantry, Inc. Dec 2011 - Jun 2012Garner, North Carolina• Calculating and controlling food cost, managing inventory, and analyzing profit and loss statements • Recruiting, coaching, leading, and managing of a staff of more than 6 employees• Promoting a positive work environment and maintaining excellent employee, customer, and community relations• Implementing restaurant programs in accordance with company and brand• Ensuring proper standards of cleanliness, safety, maintenance, and operation• Monitoring changes in the local market and providing recommendations to upper management• Completing periodic operating reports for upper management and corporate support center• Managing catering and large corporate events• Achieving a profit and lowering food cost by 30% at a previously non profitable QSR
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Food Service Assistant ManagerKangaroo Express, An Operating Trade Name Of The Pantry, Inc. May 2010 - Dec 2011Garner, North CarolinaStarted off as a part-time store associate and learned the business from the ground up, eventually becoming an Assistant Manager.
Thomas Qualls Skills
Customer Service
Retail
Time Management
Inventory Management
P&l Management
Loss Prevention
Retail Sales
Store Operations
Data Entry
Corporate Communications
Field Communications
Application Support
Cross Functional Relationship Building
Change Management
Marketing Communications
Presentations
Supervisory Skills
Competitive Analysis
Operations Research
Job Aids
Food Service
Cooking
Thomas Qualls Education Details
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Business Administration And Marketing -
Kerr-Vance Academy
Frequently Asked Questions about Thomas Qualls
What company does Thomas Qualls work for?
Thomas Qualls works for The Fresh Market
What is Thomas Qualls's role at the current company?
Thomas Qualls's current role is Manager, Learning Experience and Design.
What is Thomas Qualls's email address?
Thomas Qualls's email address is th****@****pet.com
What is Thomas Qualls's direct phone number?
Thomas Qualls's direct phone number is +128124*****
What schools did Thomas Qualls attend?
Thomas Qualls attended North Carolina State University, Kerr-Vance Academy.
What are some of Thomas Qualls's interests?
Thomas Qualls has interest in Cooking, Corporate Communications, Health And Wellness, Merchandising, Sports, Sales, Operations.
What skills is Thomas Qualls known for?
Thomas Qualls has skills like Customer Service, Retail, Time Management, Inventory Management, P&l Management, Loss Prevention, Retail Sales, Store Operations, Data Entry, Corporate Communications, Field Communications, Application Support.
Who are Thomas Qualls's colleagues?
Thomas Qualls's colleagues are Ines Belmudez, Keyosha Mcguine, Christopher Reed, Kizzerda Pettiway, Patrick Stone, Sammy Gee, Matt Habenicht.
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Thomas Qualls
Senior Specialist, High Net Worth Repseries 9/10 | Series 7 | Series 66Dallas-Fort Worth Metroplex2loves.com, loves.com -
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Thomas J. Qualls
Missouri, United States3gmail.com, sakconst.com, sakcon.com2 +163638XXXXX
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