Thomas Rafferty, Cpp, Mpa, Mba Email & Phone Number

Lake Placid, FL, US

Remote

• Utilize system experience and knowledge to assist and ensure successful client engagements
• Assist clients with various payroll issues, concerns, and audits
• Create requested Statement of Processes (SOP) and other documentation to assist the client’s payroll department
• Develop and maintain client relationships and provide payroll advice and guidance
• Identify areas of opportunity for process improvement through interview and analysis and implement improvements
• Act as Peer Mentor to new hires providing guidance and support during their beginning months

Cleveland, Ohio

• Managed team of four (4) payroll professionals
• Led Payroll Task Force to implement and improve processes handled within the department and the college
• Worked with the Accounting Team to reconcile variances after each payroll process and general ledger posting
• Reviewed and audited various items including Executive payroll, tax accounts, and Ohio Public Employee Retirement System (OPERS) and State Teachers Retirement System (STRS)
• Provided mentoring and coaching to staff to develop the payroll team
• Implemented new processes to simplify payroll production including an updated tax process and data imports

Beachwood, OH

• Administered the payroll process for all employees including routine audits
• Created and imported all journal entries associated with payroll including accruals and general ledger into QuickBooks
• Delivered excellent customer service to all levels of staff including directors, managers and staff
• Processed payables for Connections and ORCA House on a weekly basis including monthly contractor payments
• Created Ad Hoc reports as needed for both payables and payroll
• Successfully implemented Paycor Payroll and Time Attendance systems

Strongsville, OH

• Guided new clients through the startup process
• Requested necessary documents from clients based upon provided information
• Processed clients first payroll while explaining necessary guidelines utilizing Payroll4Construction software
• Offered support to all new clients during the transition from current provider to Payroll4Construction payroll service
• Aided tax team with additional duties including quarter and year-end

Cleveland/Akron, Ohio Area

• Processed payroll in a team of 4 ensuring accuracy and timeliness
• Answered all employee concerns and questions within a reasonable time frame
• Prepared retroactive payments, incentives, bonuses, and other various payments
• Guided payroll coordinator and payroll assistant through the process
• Trained all new hires on ADP Timekeeping system based on job classifications
• Continuously worked on improvements to the payroll process and update all necessary documentation

Westlake OH

• Operated in a payroll team of five (5) to ensure accurate processing
• Processed payroll for five (5) pay groups both exempt and nonexempt utilizing Ceridian Dayforce
• Handled all tax notifications and requests while responding in a timely manner
• Directed all payroll staff on quarter and year end meetings
• Implemented Ceridian Dayforce HCM from ADP Workforce Now for two (2) FEINS

Cleveland, OH

• Accurately process payroll for 300+ employees biweekly utilizing Paychex Preview
• Handle all employee questions and concerns related to payroll, benefits, and taxes
• Verify quarter and year end data validity and accuracy
• Train all managers and staff on timekeeping systems
• Work with Human Resource staff on Open Enrollment and Benefits relating back to payroll
• Create ad hoc reports for both Finance and Human Resource staff

Avon, OH

• Reviewed and audited the time clock verifying all employees have punched in and out for the pay period
• Updated the payroll system with all updates including SPIFFS, medical and dental insurance premiums, wage increases, and yearly bonus
• Reconciled medical and dental bills for the company
• Completion of OSHA Report
• Additional duties included the company picnic, helping with new hires and new hire paperwork.

Warrensville Heights, OH

• Responding to client phones calls in a timely manner and resolving client questions and issues
• Provide additional training clients over the phone including basic report writing, and company additions such as garnishments, earning and deduction codes
• Maintaining knowledge of changes in the payroll software, trends in PC industry, and wage and tax law to provide support to the client
• Ensuring client satisfaction and high client satisfaction
• Establishing a positive relationship with the clients, agencies and staff
• Achieved Senior Client Service Representative status in October 2006.

Northfield, OH

• Balance daily cash drawer
• Ensure all repair orders are entered and closed in system
• Batch all credit cards
• Handle customers at time of payment; set up appointments
• Review all accounts to ensure that payments have been made
• Follow up with vendors in regards to invoices

Master Of Business Administration - Mba, Business, 3.8667

Master'S Degree, Public Administration, 3.74

Bachelor Of Business Administration (Bba), Business Administration And Management, General, Gpa: 4.0/4.0

Activities and Societies: Sigma Beta Delta - International Honors Society Leader Scholar

Associates Of Arts/Associates Of Sciences