Thomas Reddick Email & Phone Number

• Interviews and communicates with offenders and others in person, by telephone, or by written correspondence in a variety of settings during the supervision period.• Visits offenders and others in their homes and in the community for the purpose of verifying and assessing the home situation and the offender’s adjustment while under supervision.• Creates and maintains an official record to document case activity on offenders by following Agency policies and procedures.• Produces documents to communicate information regarding offenders to the Courts, Parole Commission or related agencies and to recommend appropriate action.• Analyzes, interprets and accesses gathered case information to identify additional information needs, offender risk, creates and updates case plans, formulates supervision strategies and implements supervision plans and strategies to insure compliance with conditions of supervision and/or to maintain the offender in the community with minimal risk to the public by applying Agency policy and procedure, training and experience.• Attends hearings in various Courts or correctional institutions throughout the State of Maryland in order to visually identify offenders and to testify from official records regarding offenders under supervision. • Obtains samples (breath, urine or others) from offenders to detect use of alcohol and/or drugs to insure compliance with conditions of supervision.

• Coordinated department activities and special projects to ensure quality and meet timetables.• Evaluated department processes. Recommend and coordinate needed changes based on process analysis.• Directed staff in the development, analysis, and preparation of reports.• Supervised staff in accordance with company policies and procedures.• Assisted staff to resolve complex or out of policy operation problems.• Recruited candidates, conducedt interviews, proceseds background checks, screened and hired new staff and conducted new employee orientation.• Coached and provided career development advice to staff.• Established employee goals and conduct employee performance reviews.• Scheduled staff work assignments, shift rotations, employee training and vacations.• Coordinated with Human Resources for appropriate staffing levels.• Scheduled and conduced staff meetings.• Processed human resources related paperwork

• Processed component upgrades requests from Client Services, and or Account Executives.• Monitored the billing/invoice milestones for 30-day migration process for customer requested turndowns.• Interfaced with Implementation, Contracts QA and Finance to ensure resolution service issues. • Reviewed first invoice with customer for accuracy.• Ensured customer is billed according to contract for any changes, which are processed by the CRM • Escalated issues to A/R management as necessary to ensure maximum revenue receipt.

Master Of Arts (M.A.), Human Resources Development

Bachelor Of Applied Science (Basc), Criminal Justice/Law Enforcement Administration