Thomas Ricker Email & Phone Number

Greater Tampa Bay Area

*Manage and lead two Commercial Master Trainers in representing the AMD brand and meeting KPIs.*Partner with internal departments (BI, HR, Training) for program needs and with the Directors support, lead client discussion and action items.*Deliver AMD brand & product training and promotional materials to commercial sales partner environments (Distribution partner locations, NSP partner locations, Channel or OEM call centers, sales conferences, vendor fairs, etc.).*Manage and conduct… Show more *Manage and lead two Commercial Master Trainers in representing the AMD brand and meeting KPIs.*Partner with internal departments (BI, HR, Training) for program needs and with the Directors support, lead client discussion and action items.*Deliver AMD brand & product training and promotional materials to commercial sales partner environments (Distribution partner locations, NSP partner locations, Channel or OEM call centers, sales conferences, vendor fairs, etc.).*Manage and conduct face to face group training events, floor days, café days, and virtual training events when applicable.*Assemble intel and insights on AMD and top competitors.*Mentor and coach commercial sales partners on AMD brand and product features/benefits in comparison to competitors.*Report on all training activities daily, inclusive of KPIs and metrics. Compile, deliver and present client reports.*Build/maintain solid relationships with commercial partners and provide support to build brand loyalty. Show less

Palm Harbor Fl

• Founder of Xpertcy LLC, an audio visual, smart home-automation company focused on whole home design, implementation, and troubleshooting of smart connected devices, security and audio visual installations. • Operating autonomously in all facets of the business, i.e. strategic business planning, operations, merchandising and marketing; brand positioning, revenue growth, financial management, business development and pricing negotiations. • Primarily focused on customer… Show more • Founder of Xpertcy LLC, an audio visual, smart home-automation company focused on whole home design, implementation, and troubleshooting of smart connected devices, security and audio visual installations. • Operating autonomously in all facets of the business, i.e. strategic business planning, operations, merchandising and marketing; brand positioning, revenue growth, financial management, business development and pricing negotiations. • Primarily focused on customer satisfaction, technical expertise and recurring business through surpassed expectations of the mid to entry level home/commercial user. • Maintain customer satisfaction throughout sales process, installation troubleshooting and post sales through follow-up and promotion driven marketing. • Website design and search engine optimization (SEO) management. • Installation and implementation of smart software focusing on Google Home and Amazon Alexa. • Manage and installation of connected smart hardware to include Arlo, Blink, Nest, Echo, Chrome cast and Amazon devices. • Integration and installation of audio visual equipment to include TV’s, receivers and speakers • Installation/management of networking products to include routers, IP phones, VOIP, gateways and extenders. • Technical and sales training partnership with companies such as, Sonos, Sony, Google, and Amazon. Show less

Tech Data Technical Services offers presales IT Technical support. Through long-standing partnerships with industry leading partners, we serve as a support service for all of our customers’ presales technical support needs. Our customers turn to us for assistance in answering presales questions, compatibility, configurations and solutions for HP products. I work with our internal customers, resellers and their End user to determine the best possible solution to their opportunity. I leverage… Show more Tech Data Technical Services offers presales IT Technical support. Through long-standing partnerships with industry leading partners, we serve as a support service for all of our customers’ presales technical support needs. Our customers turn to us for assistance in answering presales questions, compatibility, configurations and solutions for HP products. I work with our internal customers, resellers and their End user to determine the best possible solution to their opportunity. I leverage our skills and partnerships to provide the right solutions that make a difference every day in helping mycustomers. Esstential Duties and Responsibilities:- Provides technical solutions and configuration design expertise to customers and sales on HPI and HPE product lines and technology.-Professional and independent judgement and discretion in making solution recommendations. No second-level review occurs.- Provide sales/marketing support to increase vendor and product awareness.- Provide technical presentations/training to sales, support, and customers.- Participates in departmental projects in leadership/ownership role.- Reports on key metrics as designated by product line(s) of responsibility and distributes monthly update to SE Manager, Product Marketing Team, and vendor representative(s).- Logs customer calls and document activities of daily tasks, training, and customer interactions.- Places quotes and orders for customers in accordance with Tech Data's pricing guidelines.- Updates Tech Data's systems and tools with accurate technical data on HPI, HPE products.- Provides technical and non-technical input to team members, project leaders, and management, as appropriate.- Develops and obtain approval on Quarterly Vendor Objectives and goals Show less

•Primarily focused on Enterprise Group (Enterprise Storage, Servers and Networking, HP Enterprise Services, and HP Technology Services) international sales for direct customers and business partners.•Provide expert advice, quotes and solutions that make sense for our international customers and distribution partners.•Assurance of delivery of in-country resources and support via custom contract or Carepack Services.•Primary point of contact to US and Canadian enterprise distributors,… Show more •Primarily focused on Enterprise Group (Enterprise Storage, Servers and Networking, HP Enterprise Services, and HP Technology Services) international sales for direct customers and business partners.•Provide expert advice, quotes and solutions that make sense for our international customers and distribution partners.•Assurance of delivery of in-country resources and support via custom contract or Carepack Services.•Primary point of contact to US and Canadian enterprise distributors, Original Equipment Manufacturers (OEM) and Solution Integrators to include Avnet USA, Arrow Canada, Synnex, Ingram, Techdata USA and Techdata Canada, Northrop Grumman and SAIC.•Provide accurate quotes and configuration of Enterprise Storage, Servers and Networking, HP Enterprise Services, and HP Technology Services via Watson System Builder.•Manage Bigdeal discounting for direct customers.•Provide training and governance policies to sales, distributors and end users pertaining to processes, power requirements, in-country support delivery and order management.•Duties include presales consultation and post sales order management to include record retention, support contract setup, invoicing, and customs documentation.•Comply with legal Export Administration policies, procedures and documentation requirements as well as comply with delivery country taxation laws. •Effectively manage relationships with customers, internal partners, and team members. •Provide order fulfillment services to external customers to including ownership of customer calls until resolution, accurate, efficient and timely processing of configurations.•Complex understanding of Global Trade practices; how it affects our customers and the requirements to do business internationally. •Complex understanding of working across different business units and order flow management to ensure customer delight. While staying within the guidlines provided by Global Trade, Contracts and tax barriers. Show less

• Developed and leading a solid business strategy for a pioneering “Recycle, Reuse, and Refurbish” technology reseller solutions provider.• Established start-up infrastructure including LLC, licensing, training, accounting, marketing and promotions.• Leading and directing product development in close relationship with manufacturers and distributors to include Hewlett Packard, Ingram Micro and Techdata.• Assessment and conceptualization of the market needs and opportunities of… Show more • Developed and leading a solid business strategy for a pioneering “Recycle, Reuse, and Refurbish” technology reseller solutions provider.• Established start-up infrastructure including LLC, licensing, training, accounting, marketing and promotions.• Leading and directing product development in close relationship with manufacturers and distributors to include Hewlett Packard, Ingram Micro and Techdata.• Assessment and conceptualization of the market needs and opportunities of “Recycle, Reuse and Refurbish”.• Leading sales and marketing functions to provide sales consultation to end-users and follow up to provide “World Class Customer Service” and “Professional and Friendly Consultation”.• Design and implementation of websites, marketing material, logos and philosophical working infrastructure. Show less

Proficient in total account management for the commercial mid-market space in the ND, SD, MN, IL regions, focusing on the Total Customer Experience = TCE.Partnering with HP resellers/channel partners to solution sell to end-users on HP printing solutions for IT and other business environments as well as assisting in closing business, creating a true HP - Channel partnership for HP customers.Partner closely with other HP inside sales specialists to ensure each solution is a total HP… Show more Proficient in total account management for the commercial mid-market space in the ND, SD, MN, IL regions, focusing on the Total Customer Experience = TCE.Partnering with HP resellers/channel partners to solution sell to end-users on HP printing solutions for IT and other business environments as well as assisting in closing business, creating a true HP - Channel partnership for HP customers.Partner closely with other HP inside sales specialists to ensure each solution is a total HP solution for each customer (ESG - Enterprise Systems Group = Servers & Supplies, PSG - Personal Systems Group = PC Sales & Supplies, etc.).Completed sales negotiating & consultative sales courses from companies such as Delaine Consulting, Bay Group International & Synergy. Show less

Colorado Springs, Colorado Area

Customer Service, resolve a variety of customer inquiries such as technical and billing questions for T-Mobile customers and third party partners. Resolution of billing, product or service problems by clarifying the customer's concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution. Interpersonal skills, excellence in courtesy and concern, in addition to one call… Show more Customer Service, resolve a variety of customer inquiries such as technical and billing questions for T-Mobile customers and third party partners. Resolution of billing, product or service problems by clarifying the customer's concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution. Interpersonal skills, excellence in courtesy and concern, in addition to one call resolution, to create world class customer experiences.Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.•Provide customer satisfaction through effective and timely resolution of a variety of customer inquiries•Builds customer loyalty through timely and effective one call resolution. Increases revenue through the execution of various sales initiatives•Uses resource documentation for reference and the automated and training tools provided to deliver exceptional customer service•Meets department productivity and quality standards. Appropriately disburses adjustments and account credits in accordance with T-Mobile policy•Maintain a positive and cooperative behavior with customers and coworkers•Completed training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on company values and organizational requirements Show less

Colorado Springs, Colorado Area

• Provided sales consultation of computer related products such as Cisco, HP, and Microsoft to large/small corporations, Government entities and Educational Institutions. • Provided extensive research of products via internet, product literature and sales consultation for quotation and procurement, using Outlook, Word, Excel and Explorer.• Technical certifications on multiple product lines to achieve a high level of selling techniques.• Processing of orders using McFig and AMI… Show more • Provided sales consultation of computer related products such as Cisco, HP, and Microsoft to large/small corporations, Government entities and Educational Institutions. • Provided extensive research of products via internet, product literature and sales consultation for quotation and procurement, using Outlook, Word, Excel and Explorer.• Technical certifications on multiple product lines to achieve a high level of selling techniques.• Processing of orders using McFig and AMI. • Responsible for the re-design and suggestive ideas of our marketing literature and web site using CorelDraw! 9 and Adobe Photoshop. • Creating marketing material (mailable and e-mailable) and other miscellaneous graphic items. Show less

Bs, Marketing

Aas, Graphic Design