Thomas Ricker Email & Phone Number

Greater Tampa Bay Area

*Manage and lead two Commercial Master Trainers in representing the AMD brand and meeting KPIs.*Partner with internal departments (BI, HR, Training) for program needs and with the Directors support, lead client discussion and action items.*Deliver AMD brand & product training and promotional materials to commercial sales partner environments (Distribution.

Palm Harbor FL

• Founder of Xpertcy LLC, an audio visual, smart home-automation company focused on whole home design, implementation, and troubleshooting of smart connected devices, security and audio visual installations.
• Operating autonomously in all facets of the business, i.e. strategic business planning, operations, merchandising and marketing; brand positioning, revenue growth, financial management, business development and pricing.
• Primarily focused on customer… Show more
• Primarily focused on customer satisfaction, technical expertise and recurring business through surpassed expectations of the mid to entry level home/commercial user.
• Maintain customer satisfaction throughout sales process, installation troubleshooting and post sales through follow-up and promotion driven marketing.
• Website design and search engine optimization (SEO) management.

Tech Data Technical Services offers presales IT Technical support. Through long-standing partnerships with industry leading partners, we serve as a support service for all of our customers’ presales technical support needs. Our customers turn to us for assistance in answering presales questions, compatibility, configurations and solutions for HP products..

• Primarily focused on Enterprise Group (Enterprise Storage, Servers and Networking, HP Enterprise Services, and HP Technology Services) international sales for direct customers and business partners.
• Provide expert advice, quotes and solutions that make sense for our international customers and distribution partners.
• Assurance of delivery of in-country resources and support via custom contract or Carepack Services.
• Primary point of contact to US and Canadian enterprise distributors,… Show more
• Primary point of contact to US and Canadian enterprise distributors, Original Equipment Manufacturers (OEM) and Solution Integrators to include Avnet USA, Arrow Canada, Synnex, Ingram, Techdata USA and Techdata Canada.
• Provide accurate quotes and configuration of Enterprise Storage, Servers and Networking, HP Enterprise Services, and HP Technology Services via Watson System Builder.

• Developed and leading a solid business strategy for a pioneering “Recycle, Reuse, and Refurbish” technology reseller solutions provider.
• Established start-up infrastructure including LLC, licensing, training, accounting, marketing and promotions.
• Leading and directing product development in close relationship with manufacturers and distributors to include Hewlett Packard, Ingram Micro and Techdata.
• Assessment and conceptualization of the market needs and opportunities of… Show more
• Assessment and conceptualization of the market needs and opportunities of “Recycle, Reuse and Refurbish”.
• Leading sales and marketing functions to provide sales consultation to end-users and follow up to provide “World Class Customer Service” and “Professional and Friendly Consultation”.

Proficient in total account management for the commercial mid-market space in the ND, SD, MN, IL regions, focusing on the Total Customer Experience = TCE.Partnering with HP resellers/channel partners to solution sell to end-users on HP printing solutions for IT and other business environments as well as assisting in closing business, creating a true HP.

Colorado Springs, Colorado Area

• Customer Service, resolve a variety of customer inquiries such as technical and billing questions for T-Mobile customers and third party partners. Resolution of billing, product or service problems by clarifying the.
• Provide customer satisfaction through effective and timely resolution of a variety of customer inquiries
• Builds customer loyalty through timely and effective one call resolution. Increases revenue through the execution of various sales initiatives
• Uses resource documentation for reference and the automated and training tools provided to deliver exceptional customer service
• Meets department productivity and quality standards. Appropriately disburses adjustments and account credits in accordance with T-Mobile policy
• Maintain a positive and cooperative behavior with customers and coworkers

Colorado Springs, Colorado Area

• Provided sales consultation of computer related products such as Cisco, HP, and Microsoft to large/small corporations, Government entities and Educational Institutions.
• Provided extensive research of products via internet, product literature and sales consultation for quotation and procurement, using Outlook, Word, Excel and Explorer.
• Technical certifications on multiple product lines to achieve a high level of selling techniques.
• Processing of orders using McFig and AMI… Show more
• Processing of orders using McFig and AMI.
• Responsible for the re-design and suggestive ideas of our marketing literature and web site using CorelDraw! 9 and Adobe Photoshop.

Bs, Marketing

Aas, Graphic Design