Thomas Ricks Email & Phone Number

Miami, Florida, United States

• Oversee and leads the development and continued enhancement of the ePrism claims management system with a focus on policy and enrollment while managing 2 teams with 21 total staff.
• Managed major client implementations for Spectrum SMRRP and Anytime Upgrade (Policy), T-Mobile / Sprint Merger (Policy, TMO Basic Enhanced, TMO For Business, Xfinity Tip 2, Bluegrass, and Metro NY.
• Developed and integrated a new Policy, Enrollment, Communications, and e-Consent API.
• Led an On-Prem to Cloud migration for the Claims application.
• Work with business stakeholders to drive prioritization, implement production support, proactively answer stakeholder questions, and implement and update the product roadmap.
• Provide operational support by assisting with application management, change requests, recon and audit queries, data fixes, bug triage, and major incident reports.(Contract to hire Feb 2019-July 2019-Teksystems)

Miami

• Led the development of new Billing and Payroll enhancements for the Home Health Care Website while overseeing and managing 6 globally-distributed teams of up to 12 developers.
• Facilitated and ran Clinical Documentation Roadmap meetings for several clients in New York City to gather requirements for new features and enhancements; met with other vendors and Client Expectations Managers
• Wrote 200+ user stories and led a wide range of epics for Multiple Rate Functionality, Weekly to Monthly Invoice Transfer, and EDI Tool Enhancements.
• Managed the integration of Electronic Clinical Forms including coordination with Reporting, Integrations, Implementations, and Development teams using Form.IO.
• Consulted with Product Owners to form an ad hoc Community of Practice Meetings to implement Scrum best practices.

Miami/Fort Lauderdale Area

• Managed and led 2 Agile teams of 6 developers driving the development of Mobile, Interface, and API upgrades and enhancements to HotSOS Hotel System Optimization Software for Hyatt Hotels in a SAFe Agile environment.
• Managed the product backlog and wrote 400+ stories with specifications, acceptance criteria, and business needs and accepted demos from developers while acting as a Scrum Master for key Scrum Meetings.
• Coordinated 45+ vendor integrations to the HotSOS API for hardware, mobile, guest service platforms, and asset and property management systems by overseeing vendor relations, arranging demos, and conducting screenings.
• Consulted with the other Product Owners in the Community of Practice for the API, HotSOS, and UI/UX.

Master, Project Management, 3.0

Bachelor Of Applied Science - Basc, Molecular Biology, 3.0