Thomas Ricks Email & Phone Number

Morrisville, North Carolina, United States

Championed comprehensive EHR implementation and superuser training, spearheading organizational policy enhancements and workflow optimizations aligned with HIPAA standards and SOPs. Led cross-functional teams in delivering unparalleled client support, fostering a culture of innovation and efficiency within the organization.Key Contributions:- Facilitated.

Morrisville, North Carolina, United States

Role Overview:Dedicated and customer-focused support professional with expertise in Electronic Health Record (EHR), Practice Management, and Billing software. Played a pivotal role in the end-to-end support and implementation process of Patagonia Health's EHR and Practice Management/Billing System. Committed to ensuring 100% customer reference ability, I.

Cary, North Carolina, United States

Duke University Hospital Services 8/2020 to 3/2021LPN – DPC COVID Drive UpProvided exceptional nursing care in a dynamic environment, supporting patient care under the supervision of registered nurses and physicians during the COVID-19 pandemic. Collaborated with healthcare teams to optimize patient outcomes and contributed to continuous improvement.

632 Melrose Ave, Nashville Tennesse

►MY ROLE: I work in a client-facing role where I am responsible for managing a team of technicians and/or analysts and ensuring that all customers, external and internal, have an exemplary Amplion experience during the design, installation, and Go Live phases of a project. Actively manage the installation team in following proper processes to plan, design.

Nashville, TN

►MY ROLE: I work in a client-facing role, providing onboarding training to new users in hospital settings. I lead system implementation and functionality testing, go-live training and support, and technical troubleshooting throughout the implementation lifecycle as a dedicated client-centric project manager. #Spearhead the implementation process for Nurse.

Deridder, LA

►MY ROLE: I spearheaded group training and EHR implementation as member of the executive team. I led train the trainer superuser training and development classroom training and designed and delivered curriculum including specialty areas checklists to support workflows changes and advanced user training. I led implementation of organization-wide policies.

Raleigh-Durham, North Carolina Area

►MY ROLE: I Led training and implementation projects during A six-month contract. I worked with vendors and clients to schedule and complete lifecycle implementations. I also served as a subject matter expert (SME) for both EHR and Patient Portal implementations. I ran SQL queries on client servers to generate patient lists and troubleshot issues within.

Lapwai, Idaho

►MY ROLE: I investigated and resolved computer and hardware problems. I ran the telephone help desk and delivered classroom-based training and one-on-one course instruction. I also developed new EHR templates and workflows best practice and monitored key performance indicators (KPIs) and oversaw Meaningful Use milestone attainment. #Held responsibility for.

Eglin AFB, FL

Provided formal and informal on the job training, classroom training, virtual training, computer based training and over the shoulder training, to support functional users requiring assistance in implementing, using, and integrating the Armed Forces Health Longitudinal Technology Application (AHLTA), Composite Health Care System (CHCS), Integrated Clinical.

Dunn, NC

►MY ROLE: I delivered customized builds for EHR implementation across seven clinics and assisted the Director in the operation and management of the clinics with a focus on IT. I created and delivered custom reporting to demonstrate quality compliance during quarterly and annual leadership meetings. #Demonstrated the value of the EHR functionality to key.

Duties: Senior Advisor responsible for three Medical Clinics and an aid station for over 10,000 beneficiaries. Supervised and evaluated the medical training skill set for 60 Medics that includes: recertification of National Registry Emergency Medical Technician, Basic Life Support, and annual medical validation training. Managed subordinates daily mission.

• Managed 2500 nursing personnel and all inpatient sections to include Emergency Department
• Created and executed business practice classes to train department managers in support of the organization strategic map and Business Operation, resulting in all departments decreasing budget expenditures by 15%.
• Formulated the scenarios and assisted in developing three demanding table VIII testing lanes for Medical Education and Demonstration of Individual Competencies test for over 120 medics.
• Integrated the collection of data, statistics, and information to evaluate for potential improvements in competency based training of medical personnel, which improved overall continuity of care.
• Planned, established and implemented business practice classes for department managers, that helped to train new managers and as a refresher to help better manager the budgets and improve leadership and morale.
• Coordinated with Directorate of Budget and Department of Human Resources to train MEDCEN managers to utilize best practices for a responsible fiscal and time management plan, which increased productivity and efficiency.