Thomas Ritchie Email & Phone Number

Clearwater, Fl, Us

Clearwater, Fl, Us

Production support and system administrator for Microsoft Dynamics 365 F&O ERP. Documenting bugs, working with developers to resolve bugs, managing weekly production deployments, and supporting both corporate and franchise users.

Clearwater, Fl, Us

Subject matter expert for Accounts Receivable working directly with our implementation partner to develop enhancements to the Microsoft Dynamics 365 F&O ERP to fit PODS business model. Guided implementation partner through BRDs to design enhancements to the ERP, document processes, map data, cleanse bad data, validate migrations, test functionality, setup environments, manage batch jobs, create training material, oversee development by a 3rd party vendor for credit card functionality, record training videos, lead demos, manage the organizational change management for 60 AR department users and 15 remote franchisee users, and provide technical support for all users during seven system tests, three mock Go-Lives and two months of hypercare.

Clearwater, Fl, Us

Managed inbound phone team of 30 specializing in customer billing and payments issues. Acting role while I trained the new manager. Oversaw all hiring and firing, improved KPIs by over 50% through training and targeted coaching, and came in under budget for each quarter.

Clearwater, Fl, Us

Trained all new hires for the Collections, Billing Remediation, Cash Application, and Auctions teams. Authored new documentation for all job processes and department policies based on the newly implemented ERP, Microsoft Dynamics AX 2009 system. Worked extensively with IT to support corporate and franchisee users of the ERP with all issues and bugs. Authored Business Requirement Documents for Accounts Receivable and participated in the selection process and RFP for the new ERP and integration partner.

Clearwater, Fl, Us

Managed the Billing Remediation team of 20. Trained all new hires and documented all policies and business processes. Improved KPIs by over 50% through training and targeted coaching.

Clearwater, Fl, Us

First party collections contacting customers regarding past due balances, setting up payment arrangements and settlements. Followed state lien laws to auction container contents for extremely delinquent accounts.

Clearwater, Fl, Us

Provided detailed quotes and explanations of services provided, including specifications for storage containers, regulations for placement, scheduling and pricing.

Oversaw and directed crews unloading incoming shipments to the warehouse, responsible for insuring that all shipped products met company standards for cleanliness and quality, led team and assisted with proper pallet packing procedures, insured employee safety procedures were followed, saw to it that all special orders made by customers met their specification and were shipped in a timely manner.

Knoxville, Tn, Us

Responsible for delivering, setting up and teaching customers new mobile technologies in the comfort of their own home or business, provided training to all new delivery technicians, maintaining a constantly changing schedule and personal inventory of devices for delivery so as to always be punctual.

Knoxville, Tn, Us

Provided exceptional customer experiences in retail stores across the Tampa Bay area, analyzed and modified Verizon Wireless accounts for customers to provide savings , provided expert knowledge and recommendations to both customers and fellow coworkers regarding the use of mobile technologies (e.g. cellular phones, smartphones, tablets, mobile hotspots).

Responsible for maintaining and regularly updating office EMR software, maintaining office computers, developing and teaching new office procedures in order to convert to a mostly-paperless office, frequently communicating with EMR vendor regarding bug fixes and feature suggestions, communicating with the various medical software vendors used by the office, designing and writing release and consent forms, answering phone calls from patients and other doctors' offices, and working on special projects for the doctor or office manager.

Answered phones, frequently communicated with lawyers' offices to determine status of clients' cases and request additional files, communicated with and interviewed clients regarding background and details of medical accidents, researched and prepared reports indicating available jobs for medically restricted worker in worker's geographic region.

Primary responsibilities included interviewing clients regarding new inventions, writing detailed legal descriptions based on clients' layman or technical explanations, crafting legal claims for the inventions, analyzing and crafting legal arguments in response to patent examiners' office actions against clients' patent applications, and maintaining the company website, allowing clients to review all documents related to their patent.