Thomas Robinson Email & Phone Number

Belfast, United Kingdom

Currently working as a Housing Officer for Choice Housing Association.The job entails working with a substantial amount of various different people, clients and external bodies. It involves dealing with all tenant queries and issues while trying to achieve a satisfactory outcome and provide a great customer focused service. A housing officer job involves everything and anything related to Housing, were it being having bins cleared, assessing someone to be transferred to another property, to serious Anti Social Behaviour. Anti-social behaviour is unfortunately one of the main jobs involved with being a Housing Officer and I liaise closely with other external bodies such as the Police, inter-agency groups and staff to help reduce this ongoing problem. My Housing patch is currently approximately 550 including 3 sheltered schemes for elderly tenants. The job also involves line management, having management over three scheme co-ordinators, floating caretakers and domestic caretakers.

Newtownabbey

Started at Level 1 - Clerical Officer for the first 4 months before being promoted to a Level 3 Neighbourhood Officer/Warden managing and inspecting seven medium to large patches within the Newtownabbey area. I have learned many invaluable experiences throughout my placement and I have improved a vast amount of communication and interpersonal skills while also learning how to deal with various kinds of people.

Housing Management, Housing And Human Environments, 2.1

Housing Management

Level 5 Ict, Computer Systems Networking And Telecommunications, Distinction

Activities and Societies: Football Team Information Communications Technology Level 4

3 As & A Levels, Geography, B,C,C

Activities and Societies: ICT - C Geography - C PE - B AS and A Levels

9 Gcse'S, Gcse

Activities and Societies: Football Team, Cross Country Team GCSE's