Supporting lead for the Technical Agility team, reporting directly to the Release Train Manager. Primary responsibilities include leading the implementation of Hosting Solutions Domain Technology Roadmap and Agile Ways of Working strategy. Also serve 2 feature teams and coordinate the delivery of the Database and Storage & Backup Product Backlogs each quarter, as agreed at PI Planning with various Product Owners, whilst managing cross team dependencies. KEY ACHIEVEMENTS:· Delivered a 40 FTE benefit and 15% reduction in operational costs to the Hosting Solutions domain by collaborating with Senior Leadership to implement their Agile Way of Working strategy. · Improved the climate efficiency of the bank’s application hosting server estate by 12% through the remediation and decommission of more than 1300 cloud based legacy application instances. · Delivered 700 months of time saving effort across the organisation by supporting the delivery of 79 automated Infrastructure, Security, Data and Analytics technology product patterns. · Generated a £3 million cost saving by identifying Oracle 19c as a suitable replacement for the Veritas Infoscale product, which allowed the organisation to exit its contract with Veritas without a loss in service availability to colleagues and customers. · Reduced Hosting Solutions time to value in product work by 65% by implementing a Product Demand Pipeline Triage process to organise the work and get it to the right stakeholders quickly. · 20% reduction in colleague toil time by up-skilling colleagues in the use of JIRA and Confluence to help reduce their project management admin and help generate automated reporting metrics. · Delivered a robust Product Backlog prioritisation process based on the Weighted Shortest Job First (WSJF) framework through collaboration with bank wide stakeholders in the Idea 2 Value forum to ensure Hosting Solutions is delivering the most value it can and reporting this every quarter.

Senior project lead within a large change team within Personal and Premier Distribution, responsible for implementing the Retail Bank’s Digital First and Branch Experience strategy. Reported directly into the PD Program Director and led various cost cutting initiatives across the Retail Bank estate to help create a relationship bank for a digital world. Proactively managed project governance, risks, issues and financials.KEY ACHIEVEMENTS: • Helped make the bank simple and more convenient for Customers to deal with by leading the implementation of the popular Video Banker service and helped grow customer interactions exponentially from 100 to over 9000 per week in 2019. • Provided a 6 FTE saving to Ulster Bank NI by migrating the Credit Stewardship process offshore. • Generated a 10% growth in Premier Banking revenue by coordinating the delivery of system improvements and enhanced functionality to the MyPortfolio App to improve the Premier Banking High Net Worth Customer experience through direct and tailored Customer communications.• Delivered a forecasted benefit of £307 million over 4 years by collaborating with Regional Managers and the Branch Infrastructure team to streamline the retail footprint by 523 branches. • Helped support the implementation of the bank’s digital first strategy by recruiting 57 TechXperts to support customers impacted by branch closures and support them migrating across to the bank’s digital and telephony channels. • Provided a further £3 million cost saving by optimising the bank’s ATM footprint and removing 19 ATMs left behind from previous branch closures where there was another ATM within 1 km.• Managed a £650k budget to enhance the Premier Banking Customer experience by developing the Reward Black App, which Premier Customers can use to claim product rewards.

Responsible for managing and maintaining critical systems for the bank that are used for screening clients against Sanctions and Politically Exposed Persons (PEP) watch lists.KEY ACHIEVEMENTS:• Developing an innovative solution to help Ulster Bank screen current customers against the PEP watch list quickly, to comply with the incoming EU 4th Directive requirements by June 2017.• Coordinating a £333k project to upgrade the Online Compliance Checker (OCC) system’s filter, which involves liaising with internal stakeholders and external 3rd party filter software providers.• Delivered a time saving solution that allowed several Broker Payment teams to issue payments more quickly by providing a tool to screen multiple clients in the OCC system at the same time.• Undertook a review of all OCC system users, identified their common system issues and updated the user manual with a frequently asked questions section to help address these.• Reduced the amount of rejected Dormants Accounts Repayment cases by approx. 30% by simplifying the letter issued to customers advising the documentation required to repay funds.RESPONSIBILITIES:• Managing the OCC system, which is used by bank wide stakeholders to screen clients against Sanctions and Politically Exposed Persons (PEP) watch lists.• Leading an apprentice and solving stakeholder queries about the OCC system in a timely manner.• Collaborating with SSO senior leaders to support the implementation of the SSO People Strategy.

Working as part of the Location Transformation Delivery (LTD) team to simplify the bank's property portfolio and deliver change across key business hubs. KEY ACHIEVEMENTS:• Supported a project to close NatWest House which delivered a £5 million cost saving to RBS by clearly communicating the relocation plans for 120 staff and managing the exit of 50 staff.• Reduced the running costs of the Southend office by £1.3 million per year after negotiating with team managers to release 400 desks from their teams and improve desk usage ratios.• Designed a creative solution to consolidate the 400 free desks on the ground floor to accommodate relocating teams which was signed off by the Southend Property Manager.• Helped develop user friendly software which automated the completion of Move Packs.RESPONSIBILITIES: • Supported the delivery of the bank’s property portfolio simplification programme by regularly deputizing for the Project Manager in large projects and led a team of analysts in smaller projects.• Ensured that appropriate project documentation was completed at each stage of these projects.• Prepared packs and took minutes for project meetings and distributed these in a timely manner.

Helped advise the Personal & Business Banking franchise (P&BB) on best practice in risk management and ensured that there were robust Controls in place to mitigate any identified risks as part of my role in the Conduct and Regulation team. KEY ACHIEVEMENTS:• Supported the design and delivery of a bank wide Reg-Tech solution to support the upstream risk model, evidence compliance and assess the cost of control on a continual basis. • Helped the Customer Account Opening (CAO) team deliver a solution to meet the legal requirements of the new Payment Accounts Directive (PAD). • Collaborated with multiple stakeholders across the bank to help deliver a No Quibble Refund solution which was designed to provide an instant refund for customers who had experienced fraud on their accounts. • Completed a Data Privacy Impact Assessment for EBCS in order to help them understand their Data Privacy obligations. • Improved the transparency and robustness of the Everyday Banking Customer Service (EBCS) Risk Assessment by highlighting and mapping across the key financial regulations applicable to each risk.• Took ownership and analysed any issues raised by P&BB Internal Audit and rectified these in a timely manner by problem solving to prevent adverse impact to the bank from Regulators.• Provided written reports and verbal presentations on several upstream and emerging risks to P&BB stakeholders detailing the potential impact to the business and suggesting ways to mitigate these. • Set up and led a Simplifying Customer Life (SCL) working group and collaborated with the wider Controls team to facilitate the implementation of 29 SCL ideas to improve customer interaction and simplify internal processes. • Built and maintained relationships with front line staff through branch/telephony centre visits, identified any issues and worked with them to deliver solutions to these.

• Listened to client's fitness and nutritional goals and then offered advice to them on how to achieve their goals. • Recommended certain sports nutrition products to help clients achieve their fitness goals. • Regularly assumed responsibility of running the business when the store manager was away. • Calculated total sales, and profit margin for the business on a weekly basis. • Took ownership of the EZ Sports Social Media pages and regularly posted blogs and special offers in order to promote the EZ Sports brand and attract more business through new clients.

• Worked within the compliance team to ensure efficient day to day management of Ministry of Defence (MoD) estates. • Helped TES win a ROSPA Gold Award for Health and Safety by helping the H&S Manager collect the required evidence specified by the reward criteria. • Helped the business win new bids by providing information to clients on TES's sustainability strategy. • Worked towards ensuring full environmental compliance throughout TES, whilst ensuring maintenance of operational requirements. • Completed internal audits for ISO 14001/legal compliance, including waste management, and uploaded findings onto the quality management system. • Completed Environmental Impact Assessments/Strategic Environmental Assessments for projects as required. • Collected sustainability data and KPI’s in order to write the TES Corporate Social Responsibility (CSR) report whilst ensuring key targets had been met. • Managed the company's Environmental Management System (EMS), including updating the environmental legal and aspects register. • Ensured that the company maintained its external ISO 14001 certification by supporting external audits. • Provided training to raise awareness on site waste management strategy, reducing energy consumption/pollution, carbon/energy management and BREEAM to staff.• Conducted various energy and ecological surveys on buildings, such as bat surveys before refurbishment/demolition. • Assisted senior consultants on completing BREEAM assessments of buildings, by collecting any evidence needed for the justification of certain BREEAM credits. • Often worked away from the office which required setting personal deadlines in order to manage my workload effectively and make sure tasks were completed on time. • Voluntarily helped to arrange business wide charity events, in order to raise awareness on social sustainability issues. • Liaised with local/external authorities such as SEPA when required.