Principal Engineer, End User Technology
Current-Manager of on-site resources aligned to internal customer support-facing roles.-Acts as an escalation point and primary contact for support staff, contractors, and stakeholders; maintaining consistent levels of service.-Guides working relationships between stakeholders and on-site support staff, mentors support staff and contractors, encouraging professional development.-Leads and collaborates with team members to design, deliver and monitor IT architectural roadmap to align various portfolios and reduce tech debt. -Standardized numerous procedures ensuring support-staff could routinely execute tasks to highest expectations.