Thomas Schmidt Email & Phone Number

Piscataway, New Jersey, United States

Assingned To Roberet Group, Piscataway, Nj

Piscataway, New Jersey

Roseland, Nj

Roseland, Nj

Roseland, Nj

 Provide technical support to company-wide employees for all software/hardware, which includes: Windows 7, MAC OSX, Microsoft Office Suite, Adobe Acrobat, Xerox/HP Printers, Mobile Devices and Cisco Phones. Utilize iSupport ticketing software to resolve 20+ tickets per day within Best Practices guidelines. Arrange daily video conference request setups for local site, multi-office and offsite locations utilizing laptops and projectors. Set up onsite and offsite meeting/conferences for presentations needing Skype, WebEx and projectors. Maintain and order Xerox Printer Consumables, while the main Point of Contact for Xerox Support Technicians. Maintain weekly/monthly inventory in eight offices of 6000+ items including laptops/desktops, monitors, iPads, USB Thumb Drives, RSA Tokens, Thin Clients, Switches, Verizon Wireless Cards/Hotspots and Cisco Phones. Train new employees on IT policies and procedures such as password creation, best practices, Cisco phone usage, cell phone apps (Good), RSA tokens and ticketing system. Point of Contact for all IT matters involving the Boston Office, totaling 42 employees.

Rockaway, Nj

 Concierge Service Team Leader, implementing the following:o Instrumental in the inaugural Concierge Service for new customers.o The Concierge Service provided assistance to new customers to learn and setup their accounting software. The goal of the Concierge Service was two-fold. To provide initial training and instruction to new customers, and to help train call center employees improve on their weaknesses. This service was a great success and received very well by our new customers.o Provided initial training and expert instruction to new customers, therefore resulting in a significant drop in software returns.o Administration and scheduling of service provided, maintaining team organization.o Responsible for training of call center employees in the Concierge Service. Created and maintained the Call Center schedule for 20-25 full and part time employees to insure maximum phone coverage. Handled unhappy customers with sensitivity and patience while enforcing company policy. Involved in training of both current and new employees with advanced customer service techniques, including Problem Solving, Active Listening, Uncovering Needs and Advising and Instructing.Technical Support/Customer Service Representative for a small business accounting and POS software company. Provided both telephone and email Technical Support for all aspects of AccountEdge and Checkout software, which includes:o Installation and software updates.o Technical support with Aatrix FormsViewer software as it relates to AccountEdge.o Taught, assisted and troubleshot via telephone and email all areas of AccountEdge software including sales, purchases, banking, payroll, time billing, inventory, general ledger, and daily operation of the software.o Assisted customers via remote access. Customer Service and Sales for both AccountEdge and Checkout software.

Owned and operated small Painting Contracting business. Responsible for all aspects of the business which included:Created and presented job estimates to potential costumersManaged of up to 5 employees to efficiently complete projects in a timely manner and under budgetAccounts payable and receivableMaintained vendor relations who provided products and supplies for effective completion of projectsA

for a Painting Contracting business. Responsibilities included:Management of up to 7 employeesRan and oversaw every aspect of projects from start to finishMaintained a professional relationship with customers while we worked in their home

Managed and operated all aspects of a small family owned print shop. Responsibilities included:Supervision of up to 10 employeesAnnual sales reached over $900,000.00Researched and modernized local network in 1997 to more effectively do in house desktop publishingInstalled and configured an interior network for use of printers and scannersStreamlined payroll, accounts payable and receivable by converting them to accounting softwareDesktop publisher who designed and created, for example, community newsletters and calendarsUpdated and/or purchased both software and hardware when neededPurchased all supplies for office and plant needsMaintained and operated all plant machinery including: presses, folders, paper cutters and shrink wrap systems

Education record

Cns, Information Technology