Project Leader - Responsible for setting up all aspects of service for a new global product launch 1) Global Service Depot Setup 2) Tool Development 3) Replacement Parts 4) Service Procedures 5) Training of engineers

- Project lead on the development of Electrical Safety Testing Tools/Procedures across multiple pieces of capital equipment for use in field service- Established global distribution centers replacement part targets and worked with Supply Chain on a weekly basis to ensure appropriate allocation of spare parts globally- Communicated bi-weekly with product manufacturer on issues seen during installations to address concerns and remediate failures- Managed calibrated test equipment for entire U.S. field service team- Assist in training of new Field EngineersTechnical Support Call Center- Routinely provided quick, responsive, and successful technical support during procedure in progress phones calls with patients on the table and to field service engineers during repairs- Accountable for managing responses of global and domestic support inboxes; effectively communicating on multiple topics from quoting to technical issues to process clarifications- Developed deep technical knowledge of the capital equipment within the organization and became a subject matter expert on the equipment

1) Labor Standards, Labor Cost, Labor Productivity2) Capacity Analysis3) Continuous Improvement Projects 4) Ergonomics5) Project Management6) Process Improvement 7) AutoCAD Layout Design

1) Supervised the installation of completion components in the production tubing of oil & Gas wells: a. Installed pressure/temperature gauges, isolation valves, safety valves, chemical injection mandrels b. Prepared equipment, load out lists and End of Well Reports (EOWR) upon completion of the job c. Responded to client and offshore personnel telephone calls regarding rig operations and troubleshooting questions2) Leader of Quality Steering Committee and Loss Prevention Teams a. Reviewed Service Quality (SQ) and Health Safety & Environment (HSE) incidents and reported to the team b. Performed audits and participated in investigations utilizing root cause analysis. c. Construct Hazard and Risk Control (HARC) and job safety analysis for all major tasks taking place in the workshop and offshore3) Developed Employee Competency Tracking system that improved efficiency when job planning and provided an auditable system that could be presented to clients.

Completions field engineer responsible for the installation and troubleshooting of down hole completion components in hydrocarbon wells. Working offshore in the Gulf of Mexico

1) Fieldwork: Led a team that performed ambient and storm water sampling, field measurements2) Maintained sampling and data logging system for automatic water sampling devices3) Hydrologic and hydraulic modeling using HSPF modeling program 4) Best Management Practice Implementation (BMP’s), public education and community outreach5) Presented at the annual South Dakota Hydrology Conference my thesis project that involved using NEXRAD rainfall data.

1) Designed work instruction packets detailing manufacturing process for a company specializing in motor control devices2) Utilized software for shop floor documentation and integrating it with Enterprise Resource Planning (ERP) software3) Optimized work flow through the usage of instruction packets by lowering the training time necessary to learn each task4) Responsible for actively managing, implementing engineer change orders, and maintaining the company’s bill of materials (BOM) and routing information for each product