I achieve set performance goals by overseeing and maintaining 10 direct reports and 35 indirect reports while reporting directly to Chief Information Officer. I ensure project completion from conceptualization to implementation and maintenance by establishing and employing project plans, as well as administering project scope using agile methodologies. I establish and employ strategic IT plans to ensure seamless technical operations. Key Achievements:• Streamlined and modernized processes, systems, and technologies within 100 days of client/business acquisition by integrating processes, enhancing collaboration, and leveraging economies of scale.• Optimized sales of information management systems by 53.3%, cloud-based platforms by 46.7%, open-source software by 33.3%, and big data analytics by 26.7% by providing service innovations and securing business gains.• Accomplished 99.998% systems availability, enhanced customer satisfaction/retention rates, and received customer/associate feedback rating of "Awesome" by deploying lean IT governance policies.• Slashed spending by 48% in 3 years and enhanced IT project output by streamlining IT operations, supporting hiring decision-making, improving staff performance, and outsourcing inconsequential tasks to external partners.

I administered infrastructure upgrades and expansion to oversee company's new offerings in managed services market, while coordinating with marketing department to update then-existing business model. I managed 5 direct reports and 16 indirect reports to meet and exceed set performance goals, while reporting directly to Vice President of Technology. I supported upper management in ensuring company's optimal positioning to enter Managed Services space. I built and employed special projects, including leading entrance of Wayside Technology Group into Managed Services market, revamping of vendor communications and collaboration practices, and mitigating of multiple redundant and extraneous processes on vendor/client side. Key Achievements:• Enhanced sales by 186% for e-commerce site and improved customer base by envisioning and employing real-time purchase recommendation capabilities to convince consumers to buy more products and subscribe to website.• Improved project outcomes and deliverables and met project deadlines/budget by creating detailed project plans, developing work breakdown structures, formulating project checklists, and overseeing cross-discipline resources.