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• Problem-Solver & Critical Thinker • Strong Work Ethic • Exemplary self-starter & Initiative • Well-organized; exceptional time management & multitasking skills to meet deadlines • Experience & Proficiency with Microsoft Office, Google Docs, Gmail, and Alteryx•
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Technical Support SpecialistRithum Nov 2022 - Present- Providing customers with great customer service regarding EDI failures, platform access, general questions, etc.- Trained within two platforms (DSCO and OrderStream).- Working multiple ticket queue's simultaneously- Assisting others with questions internally and moving around where needed within the Software Support role.
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Card Service SpecialistCostco Wholesale Jan 2022 - Nov 2022Issaquah, Washington, United States• Provide internal teams with updates regarding shop card promotions/sales/etc.• Create weekly/monthly spreadsheets to track data for shop card promotions via Excel and Google Sheets.• Create new processes for the Card Services team as this was a new position at the time I joined including but not limited to running/creating the data from internal systems, creating pivot tables with aggregate data weekly/monthly/yearly and supplying information per promotion for management.• $400,000+ worth of shop cards processed daily. -
Commerce Hub Support AnalystCostco Wholesale Nov 2020 - Jan 2022Issaquah, Washington, United States• Provide vendors and internal teams with direction using CommerceHub.• Transitioned new vendors with Costco to go live online.• Create weekly/monthly spreadsheets to track data for LTL carriers via Excel and Google Sheets.• Create new processes for LTL data and innovate to simplify pre-existing processes.• Ensured compliance’s of supplier turn times, supplier on-time shipping performance,shipment registration, ship confirmation gap, SKU set-up and maintenance, carrier performance monitoring, and additional performance metrics as they are developed.• Oversight of critical data flow from Costco to Commerce Hub and prevented and reduced any interruptions to it
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Order Management SpecialistCostco Wholesale May 2019 - Nov 2020Works with vendors to ensure orders are shipping within a given time frameCoordinates with Buying and vendor to find appropriate shipping expectationsReviews period turn times with vendors to improve overall time and thus increase member satisfactionCreates and proofreads procedure documents for various aspects of Order ManagementMentors and trains new OMT clerksDaily use of Excel, Word, Google Sheets and Google DocsAssisted in all aspect of OMT (vendor groups, assisting peers with questions, etc.)
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E-Commerce Supervisor In TrainingCostco Wholesale Nov 2018 - May 2019Issaquah, Washington, United States• Assisting agents with Costco.com and Membership Service questions• Worked with escalated members to resolve their issues• Score for the SIT program: 85.05%• Feedback from management team such as “Pleasant and calm individual” and “very knowledgeable”• Supervised both E-commerce and Membership Services• Worked with Excel/Google spreadsheets tracking agent calls, credits and call times/hold times.
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E-Commerce/Membership Service AgentCostco Wholesale Jul 2018 - May 2019Issaquah, Washington, United StatesAssisting members of Costco with online orders and costco.com questionsCommunicated with vendors and carriers while initiating returns/exchanges
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E-Commerce AgentParker Staffing Mar 2018 - Jul 2018Issaquah, Washington, United StatesAssisting members of Costco with online orders and costco.com questionsCommunicated with vendors and carriers while initiating returns/exchanges -
Retail ManagerHeroic Knight Games Mar 2014 - Mar 2018Issaquah, WashingtonManaging inventory, assisting customers, experience with credit card machines, end of day close out. Built customer relationships to build a healthy gaming community for the store. General upkeep of the store. Daily use of Point of Sale computer software.
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Bakery ClerkQfc Dec 2013 - Apr 2014Issaquah, WashingtonInventory sorting and control. Baking bread as it was needed and set up for the next buisness day, Cleaning of the bakery department. Assisted customers as needed.
Thomas Sewell Education Details
Frequently Asked Questions about Thomas Sewell
What company does Thomas Sewell work for?
Thomas Sewell works for Rithum
What is Thomas Sewell's role at the current company?
Thomas Sewell's current role is Software Support Specialist at Rithum/CommerceHub.
What is Thomas Sewell's email address?
Thomas Sewell's email address is ts****@****tco.com
What schools did Thomas Sewell attend?
Thomas Sewell attended Eastlake High School.
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