•Provide consultative and technical expertise to enterprise and mid-market clients on how their data will be collected from their current system and moved into ours. •Coordinate with Project Managers and Implementation Consultant (ICs) to align project requirements and technical resources to meet project SLA timelines.•Data-mining large amounts of human resources, demographics, and historical data from prior payroll, accounting, and HRIS systems. •Participated in the development and presentation of training materials internally and to our interdepartmental partners.•Collaborated with a team of individuals from multiple departments to identify issues with information currently being collected from prior venders and implement process improvements based on user feedback. •Actively involved in team/group chats and responsive to escalated issues regarding client data. Mentor and SME for DCs and new hires. Assist new personnel in training and career development within the department.

• Responsible for determining new client needs and configuring our SaaS applications to meet our client’s business needs. • Assist new clients in becoming familiar with the system setup, system administration, and ancillary services available within our suite of products. •Test and review system set-ups, audit employee demographics, tax, and wage information including balancing employee W2 wages, state, federal, and local taxes. •Provide a high level of client support though customer service and technical skills, aiding new and current clients with system training, payroll processing, Ad-hoc / Report writer creations, and HR tables development. •Perform company and employee maintenance through SQL queries.

Managed mid-market implementation projects with 500 to 2000 employees. Monitored each stage of the project through the use of Salesforce and maintained constant communication both internally and externally to insure the timely completion of each project. Team lead of subject matter experts in integrating various products and services such as: HRIS, benefits, federal and state taxes, NovaTime time-clocks, and general ledger interfaces. Trained new and current clients on the payroll and time clock web applications

Consulted, assisted, and resolved a wide variety of payroll-related client requests, inquiries, complaints, and escalations both verbally and in writing. Created, executed, and reviewed data integrity reports to ensure accuracy of client information. Responsible for tracking, reporting, and resolving client service concerns. Kept abreast of software updates and how it directly effects changes in wage and tax laws. A point of contact for HRS leads for setting up and trouble shooting 401(k), Cafeteria, and FSA product plans for employers and employees. Conducted payroll system trainings for new and existing clients in additional to departmental employees regarding system updates and changes. Aided sale consultants by demonstrating the payroll application to prospective clients during sales calls and meetings.

Contacting clients daily according to set schedules to obtain payroll data, including salary adjustments, special payments, tax allocations, and employee deductions or adjustments. Keying all payroll-related data necessary to process and meet appointment schedules. Maintaining knowledge of the payroll processing system and changes in wage and tax laws. Corresponding with federal, state, and local tax agencies on behalf of clients to resolve problems. Reconciling payroll-related accounts and activities including worker’s compensation, wage garnishments, and general ledger. Knowledge of multi-state taxation with strong analytical and communication skills while interacting with various tax agencies. Answering in bound payroll calls and maintained a high rate of client retention through high quality service.

Responsible for generating traveler files by proactively selling assignments and benefits while building a rapport with both long time and potential travelers. Maintained communication with current travelers and answered all housing, payroll, and facility requirements and or concerns in a timely manner.

Coordinated all aspects of drug screen testing and criminal background checks including requisitions, scheduling, documentation and notification of results to client and facilities. Assisted travelers with completing pre-assigned facility requirements and maintaining those requirements throughout the duration of their assignment.