Thomas Simpson Email and Phone Number
I am a highly skilled business intelligence specialist with a proven record of taking projects from inception to deployment. I have developed a high technical competence with both data engineering and data insight tools and techniques, allowing me to deliver complicated projects at pace. This technical excellence enables me to focus on building the kind of robust stakeholder relationships that take a project beyond initial requests to discover what is truly needed.
The Guinness Partnership
View- Website:
- guinnesspartnership.com
- Employees:
- 980
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Research AnalystThe Guinness Partnership Dec 2024 - PresentNorth EngalndBe analytical research first point of contact for the customer services directorate. -
Opperational Performance AnalystThe Guinness Partnership Oct 2021 - Dec 2024Manchester, England, United Kingdom• Acted as business intelligence partner for repairs and customer services directorates.• Identified gaps in reporting, negotiated requirements with SLT and deployed solutions independently.• Created a Power BI reporting suite that gave detailed insight and drill through options. • Produced a suite of video user guides on how to get the most out of self-service Power BI reports. • Led report automation projects that saved 60 FTE days over the course of a financial year. • Used database modelling theory to create complex semantic models. • Reduced expected Ombudsman uptake by 7.5% through implementing Machine Learning solutions.• Built a time series forecasting deck using RStudio, decreasing MAPE to below 10%. -
Business AnalystAcas Jun 2021 - Oct 2021Manchester, England, United Kingdom• Worked on a multidisciplinary business change team to establish a new operating model.• Identified opportunities for collaboration through understanding the essential functions of directorates. • Operated within an agile environment, submitting updates in 5- and 15-minute stand-ups. • Conducted interviews with C-suite stakeholders to understand their vision of operational excellence. -
Employment Law AdvisorAcas Feb 2021 - Jun 2021Manchester, England, United Kingdom• Triaged problems based on understanding the wider problem and the customer’s capability.• Used tactical empathy techniques derived from negotiation theory to progress calls in a timely manner -
Consumer Law AdvisorCitizens Advice Feb 2018 - Feb 2021Manchester, England, United Kingdom• Conducted short, focused interviews by telephone/webchat to explore the customer’s situation. • Identified trends, research and campaign issues and communicated these with the management team. -
Compliance OfficerHm Revenue & Customs Dec 2016 - Nov 2017Manchester, England, United Kingdom• Analysed time and pay records and interpreted legislation to determine National Minimum Wage liabilities and identify potential underpayments. • Conducted telephone interviews with a diverse range of customers, tailoring my approach to best suit the needs of each individual whilst maintaining best practice.
Thomas Simpson Education Details
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QaMerit
Frequently Asked Questions about Thomas Simpson
What company does Thomas Simpson work for?
Thomas Simpson works for The Guinness Partnership
What is Thomas Simpson's role at the current company?
Thomas Simpson's current role is Insights and Data Science Specialist.
What schools did Thomas Simpson attend?
Thomas Simpson attended Qa, The Manchester Metropolitan University.
Who are Thomas Simpson's colleagues?
Thomas Simpson's colleagues are Victoria Blundell, Stuart Bishop, Caroline Coverley, Chris Sobotta, Vanessa Norton, Charlotte Haynes, Lisa Kemsley.
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Thomas Simpson
Chief Commercial Officer | Managing Director | Retail & Commercial Lending | Consumer Banking | Smf 6 | Smf 7Leeds2googlemail.com, ybs.co.uk2 +448451XXXXXX
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3hotmail.co.uk, us.ibm.com, ibm.com
2 +130197XXXXX
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Thomas Simpson
Project Manager | Project Leadership, Project Control, Attention To Detail, Client FocusGreater Nottingham
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