Thomas Snyder Email & Phone Number

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Manually testing feature, content, and UX changes for website and support site.Develop and maintain automation to help reduce the amount of manual testing needed.Expand responsibilities by working with other tools and teams to cover areas that could be part of the QA cycle.Pushing to integrate QA automation into build pipeline.

Greater Seattle Area

Validating feature evolution and introduction, while maintaining a robust daily automation suite.Each day bringing excitement to a developers life by finding new an interesting ways to take services down, stop all pipelines, and call out where resources are too lean when handling burst loads that the real world brings.Then helping triage and implement the.

Bellevue, Washington

Ramped up quickly to help support upgrade testing for existing big data clients. Learned how to utilize in house tools for automation test management, debugging, and reporting.Trained new hires and existing engineers on how to utilize the tools and techniques the upgrade team perfected, to help bolster quality and efficiency throughout the.

Greater Seattle Area

Manual testing on multiple platforms and form factors, mobile devices to desktops, from Safari to Edge, and on multiple operating systems (Apple, Linux, Windows, Android).Delivered end to end test results on cloud systems for products that leverage big data.Documented existing and new processes as the company and team grew.

Greater Seattle Area

Supported development in the design, creation, and testing of new features. Documented design changes, created scores of cases, bugs, and feature changes. Helped automation design, performance testing, security testing, and quality of practice in the company. SME on all features, demoing for other divisions as well as providing new feature demos to.

Redmond, WA

Through the implementation of a modular test method I created, our team acquired other feature areas that were previously beyond our team's capability.

Redmond, WA

Used my modular test method to create a test suite to be utilized on an on-call basis without sacrificing quality or timely delivery of results.​

Documented support and test procedures as well as made training documentation to help consolidate the QA and defect creation processes. This reduced the over-inflated support costs for the department enough to reduce the workforce to one engineer instead of three.

Worked with test tool developers to create automation for 90% of the manual cases and automated components of the remaining manual tests so the passes would be less error prone. Delivered the project on time and under budget by completing the workload without the need of additional personnel.

Condensed redundant test cases into test scenarios and​ ​r​ewrote test plans and cases to be more explicit ​i​n their scope​.​ Found gross inefficiencies and errors in offshore processes​ and worked with leadership to implement changes to remove those situations.

Worked with leadership to rotate testers across the feature areas​, increasing tester knowledge of the product on the front ​and ​back end.

Rewrote many test cases to be more detailed for changes in the product line. Consolidated redundant test cases as new automation was developed.

Created complex tracking spreadsheets to help reduce test execution time by 50%. Documented processes ​for​ troubleshooting hardware to help new testers as the project grew.

Helped create scripts to automate machine setup before test automation tools for that area existed. Suggested many different methods for automating the manual work​,​ including image​ and audio​ acquisition and comparison​. Found areas that were not being tested and worked with leadership to develop the test plan and cases to offer test coverage.

Used automated mailing systems to reduce stale customer tickets ​before​ major product builds were released to public test. Reproduced vague customer issues and wrote defects that QA would take action on. Delved into logged data​,​ finding exploits and bugs in the infrastructure of the games net cod​e.​ Trained support staff to help investigate customer.

Built the test process from the ground up. Helped train new testers, offered suggestions to management to help grow the business, and worked with human resources to keep company morale high. Found back end processes that helped certification passes take 80% less time than before. Discovered some very high profile bugs on AAA titles.