Thomas Sparrow Email & Phone Number

England, United Kingdom

England, United Kingdom

Nottingham, Nottinghamshire, United Kingdom

Nottingham, United Kingdom

Operational support to production systems:• Incident management (in and out of office hours) and business enquiry resolution.General support to production systems:• Responsible for the management of outages, version control, configuration of systems, licences, certificates, documentation, third party support and organisation of report improvement to ensure Operations needs continuously met.Have a central ICT Service Management role towards the business for:• Issues… Show more Operational support to production systems:• Incident management (in and out of office hours) and business enquiry resolution.General support to production systems:• Responsible for the management of outages, version control, configuration of systems, licences, certificates, documentation, third party support and organisation of report improvement to ensure Operations needs continuously met.Have a central ICT Service Management role towards the business for:• Issues, requests, process optimization and continual service improvement. Wrote incident reporting guide for operations.Management of third parties by doing:• Regular meetings/contact and SLA updates/reviews.Trayport Translator (allowed our market prices to be viewable / tradable on a leading Exchange Trading System):• Main company contact for members. Built up excellent member relationships. Responsible for entire lifecycle of software: liaising with developers over software improvements, testing and roll out of new releases. Assisted members in installation of software and troubleshooting. Ensured that new products worked effectively with Trayport translator, leading to increased liquidity of market.Support of test systems:• Responsible for updating and configuring test systems.Support to projects (general):• Responsible for organising system solutions, implementing systems, resource planning, change and release management, testing of configuration and watching over ICT deliverables.Project work:• PCR (Price Coupling Region): Responsible for ensuring current Operational reports continued to work with new workflow. Discussed improvements with Operations and wrote report specifications for developers, configured new reports and planned rolled out into production.• Websites: Release manager for several new websites. Responsible for liaising with a Dutch development company from quotation stage through to website launch. Implemented new services required for website reporting. Show less

Nottingham, United Kingdom

• Responsible for the monitoring of the trading platforms, responding to customer queries and preparation of daily reports and market statistics.• Modernised several procedures to maximise effectiveness and efficiency e.g. Creation of new data capture spreadsheets for use in the daily statistical reporting of new Market. Adaptation of reports to enable more effective use of the data by the Commercial Team and Data Manager. • Developed excellent internal relationships across all… Show more • Responsible for the monitoring of the trading platforms, responding to customer queries and preparation of daily reports and market statistics.• Modernised several procedures to maximise effectiveness and efficiency e.g. Creation of new data capture spreadsheets for use in the daily statistical reporting of new Market. Adaptation of reports to enable more effective use of the data by the Commercial Team and Data Manager. • Developed excellent internal relationships across all levels of contact to enhance team performance and perception.• Completion of additional non-role specific activities to gain a broader understanding of the business and our role within the energy market, including Member site visits to assist with Trader training. Show less

Nottingham, United Kingdom

• Secured position as a learner support coach, teaching key skills to apprentices with additional learning needs.• 6 Month secondment to client’s Head Office.• Responsible for co-ordinating the delivery of NVQ’s to apprentices and adult learners.• Developed administration processes for adult learning.• Responsible for recruitment on adult contracts.• Quality check paperwork; ensure learners fulfil contract criteria and ensure delivery of NVQ on time to prevent financial claw… Show more • Secured position as a learner support coach, teaching key skills to apprentices with additional learning needs.• 6 Month secondment to client’s Head Office.• Responsible for co-ordinating the delivery of NVQ’s to apprentices and adult learners.• Developed administration processes for adult learning.• Responsible for recruitment on adult contracts.• Quality check paperwork; ensure learners fulfil contract criteria and ensure delivery of NVQ on time to prevent financial claw back.• Compile accurate reports and maintain learner’s files and ensure database contains correct information. Show less