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Thomas Sparrow Email & Phone Number
Director Technical Support
at
Hexagon Manufacturing Intelligence
2 work emails found
@romaxtech.com
3 phones found area 303 and 115
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Director Technical Support
Location
Nottinghamshire, England, United Kingdom
Company size
Who is Thomas Sparrow? Overview
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Quick answer
Thomas Sparrow is listed as Director Technical Support at Hexagon Manufacturing Intelligence, a company with 4468 employees, based in Nottinghamshire, England, United Kingdom. AeroLeads shows a work email signal at romaxtech.com, phone signal with area code 303, 115, and a matched LinkedIn profile for Thomas Sparrow.
Thomas Sparrow previously worked as Global Customer Support Manager - System Dynamics at Romax Technology and Global Customer Support Manager at Romax Technology. Thomas Sparrow holds Bachelor Of Science (Bsc Hons), Behavioural Biology, 2.1 from Aberystwyth University.
Company email context
Email format at Hexagon Manufacturing Intelligence
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{first}.{last}@romaxtech.com
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AeroLeads found 2 current-domain work email signals for Thomas Sparrow. Compare company email patterns before reaching out.
Profile bio
About Thomas Sparrow
After working in various support related roles I am now the Global Customer Support Manager for the System Dynamics COE within Hexagon's Manufacturing Intelligence division.This includes the Romax Products, Adams, Elements & Easy5.I am responsible for the System Dynamics Global Technical Support Teams in India and America but also work closely with our regional teams.I work closely with all areas of the business but especially Product Management and Software Development to help ensure the required customer needs are met.I act as the voice of the customer and influence change that will be of benefit to our customers and to those supporting our customers.As part of HMI I am working closely with our other COE support managers and Head of Customer Success - aligning processes and systems to ensure we can offer our customers the best support experience.2023 MyHero awards for Ultimate Team Player and Making a difference.Recent and historical projects:Launched Romax product support on SimCompanion (Salesforce Service Cloud)Migrated Romax Training and Reference Site content from Confluence to Hexagon MI’s Product Documentation Centre.Ensured we were support ready for the launch of our new product Elements.A member of the Hexagon Community – helping bring people closer together and ensure our company values are understood and followed to help ensure a great company to work for.I introduced a new support portal to Romax, giving us greater internal flexibility and to provide a better experience to our customers.We migrated from Zendesk to JIRA Service Desk linked to Confluence allowing much better KCS (Knowledge Centred Support).Other responsibilities include:JIRA service desk administrationConfluence administrationProcess development and implementationContinual service improvementReporting on key support metricsSupport readinessPrioritization of issues from regional officesEscalation and complaint handlingZendesk support system administrationIn the past I was a member of the East Midlands leadership gateway group and attending training on:CoachingPresentation SkillsImplementing StrategyCustomer ExcellenceValue Proposition
Listed skills include Incident Management, Change Management, Prince2, Testing, and 26 others.
Current workplace
Thomas Sparrow's current company
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Hexagon Manufacturing Intelligence
7 roles
Thomas Sparrow work experience
A career timeline built from the work history available for this profile.
Global Customer Support Manager - System Dynamics
Current
Apr 2021 - Present
Global Customer Support Manager
Jul 2017 - Apr 2021
Customer Support Manager
Oct 2014 - Jun 2017
Application Manager
Apx Group
- Operational support to production systems:
- Incident management (in and out of office hours) and business enquiry resolution.General support to production systems:
- Responsible for the management of outages, version control, configuration of systems, licences, certificates, documentation, third party support and organisation of report improvement to ensure Operations needs.
- Issues… Show more Operational support to production systems:
- Issues, requests, process optimization and continual service improvement. Wrote incident reporting guide for operations.Management of third parties by doing:
- Regular meetings/contact and SLA updates/reviews.Trayport Translator (allowed our market prices to be viewable / tradable on a leading Exchange Trading System):
Jul 2010 - Sep 2014
Market Operator
- Responsible for the monitoring of the trading platforms, responding to customer queries and preparation of daily reports and market statistics.
- Modernised several procedures to maximise effectiveness and efficiency e.g. Creation of new data capture spreadsheets for use in the daily statistical reporting of new Market. Adaptation of reports to enable more.
- Developed excellent internal relationships across all… Show more
- Developed excellent internal relationships across all levels of contact to enhance team performance and perception.
- Completion of additional non-role specific activities to gain a broader understanding of the business and our role within the energy market, including Member site visits to assist with Trader training. Show less
May 2008 - Jul 2010
Learner Programme Co-Ordinator
Carter & Carter Group Plc
- Secured position as a learner support coach, teaching key skills to apprentices with additional learning needs.
- 6 Month secondment to client’s Head Office.
- Responsible for co-ordinating the delivery of NVQ’s to apprentices and adult learners.
- Developed administration processes for adult learning.
- Responsible for recruitment on adult contracts.
- Quality check paperwork; ensure learners fulfil contract criteria and ensure delivery of NVQ on time to prevent financial claw… Show more
Nov 2006 - May 2008
Team & coworkers
Colleagues at Hexagon Manufacturing Intelligence
Other employees you can reach at hexagonmi.com. View company contacts for 4468 employees →
AS
Ashish Shirodkar
Colleague at Hexagon Manufacturing Intelligence
Pune, Maharashtra, India, India
View →
AN
Anna Napolitano
Colleague at Hexagon Manufacturing Intelligence
Greater Milan Metropolitan Area, Italy
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SN
Sergio Naveja
Colleague at Hexagon Manufacturing Intelligence
Anaheim, California, United States, United States
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DL
Dimitri Laha
Colleague at Hexagon Manufacturing Intelligence
Greater Paris Metropolitan Region, France
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MM
Max M.
Colleague at Hexagon Manufacturing Intelligence
Dallas-Fort Worth Metroplex, United States
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RF
Rossi Fabrizio
Colleague at Hexagon Manufacturing Intelligence
Colomiers, Occitanie, France, France
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BA
Bruno Alan López
Colleague at Hexagon Manufacturing Intelligence
Chihuahua, Mexico, Mexico
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EC
Esther Campbell
Colleague at Hexagon Manufacturing Intelligence
San Diego, California, United States, United States
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LC
Lluis C.
Colleague at Hexagon Manufacturing Intelligence
Spain, Spain
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KS
Karthik Sundarraj, Ph.D
Colleague at Hexagon Manufacturing Intelligence
Bengaluru, Karnataka, India, India
View →
Ashish Shirodkar
Colleague at Hexagon Manufacturing Intelligence
Pune, Maharashtra, India, India
View →
AN
Anna Napolitano
Colleague at Hexagon Manufacturing Intelligence
Greater Milan Metropolitan Area, Italy
View →
SN
Sergio Naveja
Colleague at Hexagon Manufacturing Intelligence
Anaheim, California, United States, United States
View →
DL
Dimitri Laha
Colleague at Hexagon Manufacturing Intelligence
Greater Paris Metropolitan Region, France
View →
MM
Max M.
Colleague at Hexagon Manufacturing Intelligence
Dallas-Fort Worth Metroplex, United States
View →
RF
Rossi Fabrizio
Colleague at Hexagon Manufacturing Intelligence
Colomiers, Occitanie, France, France
View →
BA
Bruno Alan López
Colleague at Hexagon Manufacturing Intelligence
Chihuahua, Mexico, Mexico
View →
EC
Esther Campbell
Colleague at Hexagon Manufacturing Intelligence
San Diego, California, United States, United States
View →
LC
Lluis C.
Colleague at Hexagon Manufacturing Intelligence
Spain, Spain
View →
KS
Karthik Sundarraj, Ph.D
Colleague at Hexagon Manufacturing Intelligence
Bengaluru, Karnataka, India, India
View →
1 education record
Thomas Sparrow education
FAQ
Frequently asked questions about Thomas Sparrow
Quick answers generated from the profile data available on this page.
What company does Thomas Sparrow work for?
Thomas Sparrow works for Hexagon Manufacturing Intelligence.
What is Thomas Sparrow's role at Hexagon Manufacturing Intelligence?
Thomas Sparrow is listed as Director Technical Support at Hexagon Manufacturing Intelligence.
What is Thomas Sparrow's email address?
AeroLeads has found 2 work email signals at @romaxtech.com for Thomas Sparrow at Hexagon Manufacturing Intelligence.
What is Thomas Sparrow's phone number?
AeroLeads has found 3 phone signal(s) with area code 303, 115 for Thomas Sparrow at Hexagon Manufacturing Intelligence.
Where is Thomas Sparrow based?
Thomas Sparrow is based in Nottinghamshire, England, United Kingdom while working with Hexagon Manufacturing Intelligence.
What companies has Thomas Sparrow worked for?
Thomas Sparrow has worked for Hexagon Manufacturing Intelligence, Romax Technology, Apx Group, Apx-Endex, and Carter & Carter Group Plc.
Who are Thomas Sparrow's colleagues at Hexagon Manufacturing Intelligence?
Thomas Sparrow's colleagues at Hexagon Manufacturing Intelligence include Ashish Shirodkar, Anna Napolitano, Sergio Naveja, Dimitri Laha, and Max M..
How can I contact Thomas Sparrow?
You can use AeroLeads to view verified contact signals for Thomas Sparrow at Hexagon Manufacturing Intelligence, including work email, phone, and LinkedIn data when available.
What schools did Thomas Sparrow attend?
Thomas Sparrow holds Bachelor Of Science (Bsc Hons), Behavioural Biology, 2.1 from Aberystwyth University.
What skills is Thomas Sparrow known for?
Thomas Sparrow is listed with skills including Incident Management, Change Management, Prince2, Testing, Release Management, Application Lifecycle Management, Itil V3 Foundations Certified, and Management.
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