Thomas Spilman Email & Phone Number

I am a Senior Banking Executive with diverse experience leading four lines of business. Seeking a new leadership opportunity. Please contact me via LinkedIn or at thomasmspilman@outlook.com

Cleveland, Ohio, United States

• Led efforts to centralize loan fulfillment and deposit account opening removing cost and improving performance for clients and employees. • After implemented, those surveyed stated they were satisfied or highly satisfied with the new centralized experience.• Developed strategy to move commercial servicing to digital servicing platforms enabling additional efficiencies and performance for commercial clients.

Cleveland, Ohio, United States

• Transformed Lean Six Sigma team into ECI with a turn in staff and development of new strategy to align with client centricity efforts. • Led numerous projects to improve the client and employee experience. Funds Availability policy, Collateral Release, Debit Card issuance, Fraud Alerts, Fraud Reporting/Disputes process, DocuSign implementation, Consumer Lending experience. • Developed the web-based Voice of Employee forum enabling an employee “crowd sourcing” platform to provide ideas and feedback on internal and external processes and experiences.

Cleveland, Ohio, United States

• Led the integration effort for middle market, business banking, and private banking which included complex client segmentation, sales process integration, training, and efficiency work. Largest merger at the time post financial crisis. • Retained 100% of client facing bankers while also successfully meeting expense and revenue synergies.

Cleveland, Ohio, United States

• Oversaw creation and development of all product and strategies of commercial banking segment that is focused on the Middle Market in 12 states and 23 markets across the U.S. • Directly oversaw and grew Key Bank Business Capital (ABL), Key Bank Dealer Services, Native American Financial Services, and the Agribusiness businesses. • Key Community Bank migration to Salesforce.com project/ initiative leader resulting in improved reporting and better analytics and insights for developing client and prospect relationships. • Headed performance management process including goals, reporting and incentive compensation. This includes timely communication and executing on managing education for current and new employees. • Oversaw Marketing, Client Analytics and Insight, and Commercial Bank communications. • Revamped Syndications sales process and introduced an Enterprise Banker role resulting in revenue growth.

Cleveland, Ohio, United States

• Headed architecture and execution of sustainable sales processes, with a focus on strategy, execution, talent, and sales management disciplines and market collaboration across businesses. • Led redesign of the Incentive Compensation program for business banking, middle market and private banking moving from production model to revenue model. • Established a market-by-market view of client and prospect opportunities in commercial banking and developed strategic staffing model in target growth markets.

Tacoma, Washington, United States

• Grew client base in Colorado and Idaho in consumer banking including investment services and mortgage, business banking, commercial banking and private banking including trust and investment management. • Oversaw Colorado district growth strategy and 25 DeNovo branch openings over 3-year period.

Seattle, Washington, United States

• Grew client base in consumer banking including investment services and mortgage, business banking, commercial banking and private banking including trust and investment management. Market gained and maintained #1 market share from 2006 to 2009.

Columbus, Oh And Tacoma, Wa

• Full P&L responsibility and leader of sales and service for the 62 retail branches and over 500 employees.

Cleveland/Akron, Ohio Area