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Senior Banking Executive with diverse experience leading four lines of business. Facilitate banking operations, planning, policies and practices as well as other strategic objectives with direct reports responsible for lending, deposit, savings, credit and other consumer banking products. Ensure consumer banking operations exceeded expectations by planning and developing policies surrounding investment, loan and interest reserve policies resulting in outstanding monetary returns. Lead internal and external communication and marketing of financial products. Competencies:• Integrations• Six Sigma / Lean• Program Management• Strategy• P & L• Change Management• Sales Management • Continuous Improvement• Transformations• Performance Improvement• Growth• Client Experience
Banking | Finance
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Senior Banking Executive | Commercial Servicing And Onboarding TransformationBanking | Finance 2005 - PresentI am a Senior Banking Executive with diverse experience leading four lines of business. Seeking a new leadership opportunity. Please contact me via LinkedIn or at thomasmspilman@outlook.com
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Commercial Servicing And Onboarding TransformationKeybank Jan 2019 - 2020Cleveland, Ohio, United States• Led efforts to centralize loan fulfillment and deposit account opening removing cost and improving performance for clients and employees. • After implemented, those surveyed stated they were satisfied or highly satisfied with the new centralized experience.• Developed strategy to move commercial servicing to digital servicing platforms enabling additional efficiencies and performance for commercial clients. -
Director Of Enterprise Continous Improvement At KeycorpKeybank Jan 2017 - Jan 2019Cleveland, Ohio, United States• Transformed Lean Six Sigma team into ECI with a turn in staff and development of new strategy to align with client centricity efforts. • Led numerous projects to improve the client and employee experience. Funds Availability policy, Collateral Release, Debit Card issuance, Fraud Alerts, Fraud Reporting/Disputes process, DocuSign implementation, Consumer Lending experience. • Developed the web-based Voice of Employee forum enabling an employee “crowd sourcing” platform to provide ideas and feedback on internal and external processes and experiences.
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Key/ First Niagara Merger ExecutiveKeybank Dec 2015 - Jan 2017Cleveland, Ohio, United States• Led the integration effort for middle market, business banking, and private banking which included complex client segmentation, sales process integration, training, and efficiency work. Largest merger at the time post financial crisis. • Retained 100% of client facing bankers while also successfully meeting expense and revenue synergies.
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Head Of Commercial BankingKeybank Oct 2014 - Nov 2015Cleveland, Ohio, United States• Oversaw creation and development of all product and strategies of commercial banking segment that is focused on the Middle Market in 12 states and 23 markets across the U.S. • Directly oversaw and grew Key Bank Business Capital (ABL), Key Bank Dealer Services, Native American Financial Services, and the Agribusiness businesses. • Key Community Bank migration to Salesforce.com project/ initiative leader resulting in improved reporting and better analytics and insights for developing client and prospect relationships. • Headed performance management process including goals, reporting and incentive compensation. This includes timely communication and executing on managing education for current and new employees. • Oversaw Marketing, Client Analytics and Insight, and Commercial Bank communications. • Revamped Syndications sales process and introduced an Enterprise Banker role resulting in revenue growth.
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National Sales Process ExecutiveKeybank Jun 2013 - Nov 2015Cleveland, Ohio, United States• Headed architecture and execution of sustainable sales processes, with a focus on strategy, execution, talent, and sales management disciplines and market collaboration across businesses. • Led redesign of the Incentive Compensation program for business banking, middle market and private banking moving from production model to revenue model. • Established a market-by-market view of client and prospect opportunities in commercial banking and developed strategic staffing model in target growth markets.
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President, Keybank, Mountain Valley DistrictKey Bank Aug 2009 - Jun 2013Tacoma, Washington, United States• Grew client base in Colorado and Idaho in consumer banking including investment services and mortgage, business banking, commercial banking and private banking including trust and investment management. • Oversaw Colorado district growth strategy and 25 DeNovo branch openings over 3-year period.
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President, South Puget Sound DistrictKey Bank Nov 2005 - Jul 2009Seattle, Washington, United States• Grew client base in consumer banking including investment services and mortgage, business banking, commercial banking and private banking including trust and investment management. Market gained and maintained #1 market share from 2006 to 2009.
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District Retail Leader, South Puget Sound DistrictKey Bank Jan 2002 - Nov 2005Columbus, Oh And Tacoma, Wa• Full P&L responsibility and leader of sales and service for the 62 retail branches and over 500 employees.
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Various Leadership RolesKeybank Aug 1994 - Jan 2002Cleveland/Akron, Ohio Area
Thomas Spilman Skills
Thomas Spilman Education Details
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Finance
Frequently Asked Questions about Thomas Spilman
What company does Thomas Spilman work for?
Thomas Spilman works for Banking | Finance
What is Thomas Spilman's role at the current company?
Thomas Spilman's current role is Senior Banking Executive.
What is Thomas Spilman's email address?
Thomas Spilman's email address is th****@****key.com
What is Thomas Spilman's direct phone number?
Thomas Spilman's direct phone number is +121647*****
What schools did Thomas Spilman attend?
Thomas Spilman attended Miami University.
What skills is Thomas Spilman known for?
Thomas Spilman has skills like Investments, Commercial Banking, Banking, Small Business Lending, Commercial Lending, Portfolio Management, Credit Analysis, Fixed Annuities, Credit, Financial Services, Sales Management, Leadership.
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Thomas E. Spilman
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Tom Spilman
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