Thomas Staab Email & Phone Number

Aurora, CO, US

Littleton, Colorado, United States

Automotive window tint & Clear Bra applications.

Denver, Colorado, United States

• Teaching the New Hire Technology Training class for new employees
• Resolving Premium client level support issues
• Supporting PC, Mac, Android, & iPhone
• Adhering to HIPAA & Cigna privacy policies when working in client computers
• Assisted with updating inventory in the IT & Me Zone

• Established relationship with new account manager, reviving dormant Dell Premier account. Collaborated with my director to develop standard system specifications. Developed projected annual purchases & leveraged that.
• Organized & lead multiple projects with 2 IT analysts to subsidiary locations across the US to upgrade workstations, phone systems, network infrastructure, & servers.
• Worked with companies to streamline their printing needs then met with suppliers to procure printers.
• Reverse engineered new acquisitions IT infrastructure to enable support of their system.
• Handled procurement of all desktop systems for 25 companies & developed documentation on build procedures.
• Planned software upgrade projects, requiring coordination with employees & IT staff to minimize downtime.

Denver, CO

• Developed & published procedures & created naming conventions for support of off campus sites.
• Authored knowledge base articles including SOP, How To & General Information.
• Advised student IT Help Center staff reducing the need for escalation.
• Created GPOs – Off campus site management, auto logon, access management, computer configuration.
• Collaborated on standardized printer naming convention then built GPOs to install print queues, increasing availability & reducing wait times.
• Active Directory management - Organization, Modifying, Updating.

Greenwood Village, CO

• Standardized, updated & deployed wireless check printing system to increase security & save time.
• Managed group of employees in coordination with other groups during major office moves.
• Worked across multiple nationwide sites to update then populate new inventory system.
• Active Directory management including organization, modification & updating.
• Resolved issues with customers deskside & remotely via phone & email.

Colorado

• Lead support tech for Bank of America/Merrill Lynch contract.
• Decommissioned financial locations, oversaw secure data destruction, inventory, & recycling of equipment.
• Scheduled & tracked program installs, updates & compliance with SCCM.
• Coordinated with multiple companies to schedule visits & maintain compliance standards.

Greenwood Village, CO

• National tech support working incidents escalated from tier I techs across the country.
• Troubleshot & corrected back end as well as user issues on VoIP & high-speed data systems.
• Tracked issues though user equipment, across multiple systems & over different networks.
• Contact other VoIP & telephony carriers to resolve routing issues.

Denver, CO

• Troubleshooting & correcting hardware issues & assisted users in deskside environment.
• Activated & deactivated network ports & resolved physical connectivity issues.
• Assigned access hours to security badges via office security system.
• Prepared computers for new users & decommissioned computers from departed users.

• Prepared, imaged & deployed 450 Dell desktops in citywide refresh project.
• Transferred user data with USMT & applied applications with SCCM.
• Schedule delivery & installation of computer hardware at multiple locations with customers.
• Assist users with questions relating to new Windows 7 operating system & hardware.
• Trouble ticket creation, tracking, & resolution on the Remedy ticketing system.

• Prepared, imaged & deployed 80 desktop & laptop computers in a companywide refresh project.
• Active Directory management including creating, removing & updating entries.
• Assisted in creating image program with WinPE & transferring user data with USMT.
• Resolution of customer issues relating to new Windows 7 Operating System.
• Maintained data backup schedule with Exabyte system including data integrity verification.

Cybersecurity

Currently enrolled in a 6 month cybersecurity bootcamp, completion in December 2024.

Aas, Computer Networking

Education record