Thomas Stefan Email & Phone Number

Northbrook, IL, US

Cincinnati, Ohio, US

Responsible to manage the loan production in a mortgage fulfillment site. Ensure financial goals are met while keeping an eye towards customer experience, quality and productivity. Ensure seamless origination of every loan file.Elevate concerns and feedback to improve process and customer experience. Ensure consistent adherence to policy and procedures..

New York, NY, US

Responsible for customizing loan programs to meet the financial needs of clients. Review credit report, analyze income statements, and perform underwriting functions to determine debt to income ratios. Broad knowledge of mortgage regulations, procedures, and rules.Develop relationships with realtors, title companies, and appraisers. Active licensed agent.

Developed and maintained in depth product knowledge, offering customers mortgage programs that best suit their financial needs. Familiar with FHA, Conforming, and Reverse mortgage programs. Analyzed customer's financial status using income, debt, and investment information.

Oversaw the Midwest regional sales branch consisting of 5 regional managers and 55 account executives. Managed company presence, territory and staff, competitive analysis of pricing structures and programs, sales strategy optimization, market tactics, hiring, training, and coaching of staff, proactive communications, mortgage brokerage and bank client.

US

Recruit, hire, train and manage a team of account executives in specific territories to meet and exceed volume goals. Review and analyze reports: pipeline, pre-approvals, funding, conversion and new broker activity to identify trends, successes and developmental needs. Complete monthly performance reviews.

US

Train and verify that account executives understand MLN products, services, underwriting guidelines and pricing philosophy. Set monthly, weekly and daily goals for the sales team. Manage sales team to ensure maximum efficiency, high service standards and production goals were achieved.

Mortgage loan officer responsible for developing loan volume through a network of mortgage brokers by providing quality service, effective client training and management. Assisted company in becoming a major provider of originations. Top loan and volume producer in entire company in '94, '95, and '96.

Manage daily activities and operations of a thirty million dollar office. Recruited, hired, and trained sales staff. Various other positions within HFC included Telemarketing Supervisor and Collection Unit Supervisor.