Thomas Sutton Email & Phone Number

- Conducted routine daily tests on customer-manufactured products.- Executed software designed to run various test steps on product to verify product is working as intended and meets the customer’s standards.- Monitored the tests while keeping log files saved and stored of all runs regardless of failures.- Forwarded the acceptable product to quality assurance and debugged the unsatisfactory product.

- Configured and deployed users’ desktops, ensuring seamless functionality and adherence to company standards.- Installed and maintained various software applications based on individual job titles and user requirements.- Addressed and resolved daily support tickets from customers, troubleshooting hardware and software issues.- Assisted users with password resets, account setups, and access permissions in Active Directory.- Participated in projects, such as system upgrades, migrations, and new technology implementations.- Collaborated with team members to document procedures and provide training to end-users.

- Worked on a company-wide project centered on the COBOL programming language, necessitating a search across the entire mainframe for commonly used variable names.- Ran multiple queries to search for specific lines of code containing these variables within the codebase.- These variables needed to be changed and given the fixed length allocation of integer variables inherent in COBOL, an effort was made to modify them.- Collaborated with a team of contractors to change, document progress, test the alterations to the code, and deploy these changes.

- Conducted tutoring sessions to help students grasp complex concepts in computer science. Explaining theories, algorithms, programming languages, data structures, and other related topics.- Helped to improve their learning abilities and guide them to the point where they could become independent learners.- Tutored various languages such as: Python, C++, and Java.- Tutored various topics such as: binary mathematics, object-oriented programming, and MVC frameworks.