Thomas Swan Email & Phone Number

Edmond, Ok, Us

Oklahoma City, Oklahoma Area

Continuously focus on providing 24/7 support for the Oklahoma City market, including 8 local radio stations, 100+ users, and a medley of remote broadcast locations, including the Chesapeake Energy arena. Strategically retain five radio transmitter sites, including transmitter tuning and repair. Oversee daily operations of IT infrastructure, as well as the implementation of changes and repairs. Tactically audit workstations/equipment installs. Successfully coordinate and execute large scale installs of 70+ workstations at a time. Accurately troubleshoot intricate electrical systems, including the UPS and standby generator. Key Accomplishments:• Notably became the youngest employee within Cumulus Media to lead the engineering department within a local market.• Key member of the Cumulus "studio build team". Regularly traveled to different markets across the country to help rebuild studios. • Employed focus, attention to detail, and reliability to provision world class training for new and existing software and equipment for 100+ users. • Helped to maintain compliance by gaining abreast knowledge of all applicable FCC rules and regulations. • Member of the award show setup crew that prepares equipment for broadcasting on 30+ radio stations for various award shows including: The Grammy's, the American Music Awards, Billboard Music Awards, and Academy of Country Music Awards.

Oklahoma City, Oklahoma

Devised and maintained technical documentation to ensure updated knowledgebase of resolutions. Dispatched replacement hardware after troubleshooting issues. Initiated peer reviews to ensure all team members were meeting required goals. Key Accomplishments:• Exercised creative problem solving skills to collaborate with end users to diagnose and rectify various computer issues across accounts while preserving all metric goals. • Streamlined internal processes by collaborating with team leads to augment existing policies and procedures, as well as creating and implementing new solutions. • Amplified professionalism and productivity by training new teammates to exercise best practices.

Oklahoma City, Oklahoma Area

Supervised and scheduled daily operations for 60+ employees. Key Accomplishments:• Received a promotion to the Team Lead role within two months and served as a primary point of contact for complex technical and customer escalations. • Selected and coached 30 associates within organized classes; performed agent coaching based on business metrics and customer feedback.• Authored and preserved policies, procedures, knowledgebase articles, and training documentation.

Delivered in-home and store support for users to resolve a variety of computer issues. Strategically removed malicious software from computers and provided clients with personalized IT solutions. Arranged software, hardware, and in-home computer and network setup and configurations. Developed and maintained technical documents. Key Accomplishment:• Gained a promotion to the Geek Squad Senior Agent after six months of employment.