Thomas Sweeney Email & Phone Number

As a Release Manager, I oversee and coordinate the complete non-coding software release cycle, ensuring that our releases are timely, well-documented, and meet quality expectations. My role involves close collaboration with Quality Assurance, Documentation, Training, and Support teams to maintain a seamless release process from start to finish. I am responsible for documentation management, including the creation of clear, comprehensive release notes and updates to our training materials and knowledge base.In addition to release management, I co-manage the development and design of our Partner Relationship Management (PRM) platform, ensuring it aligns with both internal objectives and partner needs. I also co-manage the Quality Assurance Department, supervising testing processes, reviewing results, and collaborating with QA leads to maintain rigorous quality standards. As a Tier 1 and Tier 2 helpdesk backup, I provide frontline support to address and resolve technical issues efficiently. My goal in this role is to foster an integrated, efficient approach to software delivery, from development to deployment, while enhancing user satisfaction and product reliability.

Manage ReadyWorks new deployments and upgrades for existing and new clients. Perform design, logistics and planning discussions with new clients and RW engineers to carry out the configuration of the platform to suit the final design.

Livingston, New Jersey, United States

Performed network design, testing, implementation, documentation, and on-going support for all network projects in branch locations. Coordinated, configured and implemented deployments of network equipment in branch locations including all new site builds. Managed all technical vendors and partners. Performed all network equipment upgrades and installs including routers, switches, WAAS, WAPs. Provided Tier 3 support to Network Operations for Field Office Troubleshooting.

Livingston, New Jersey, United States

Trained other engineers and network operations engineers for EOL projects. Managed scheduling and equipment staging and deployment.Updated network documentation and wrote installation procedures.Managed and trained summer interns.Attended weekly status meetings with Business Units, Senior management and technical vendors and provided status on all projects.Engaged Telecom providers in circuit costs analysis to save on MRC for all circuits. Developed and managed all network related RFP's.Managed all Field Offices MACs

Newark, New Jersey, United States

Provisioned circuit installs from ordering to extensions. Project managed all field office MACS and assigned resources as needed. Worked closely with vendor partners and internal clients. Performed costs analysis to lower circuit costs across different LECs.

Newark, New Jersey, United States

Managed circuit disconnects for Enterprise. Performed costs analysis for all circuits to reduce expenses. Updated circuit databases. Managed Gartner Network review to optimize costs and performance.

Livingston, New Jersey, United States

Facilitated the ordering of new data circuits, coordinated and oversaw delivery of new services, managed circuit disconnects, coordinated and oversaw the decommissioning of existing services and change orders. Tracked and analyzed telecommunication usage and finances while overseeing telecommunication billing process.

New York City Metropolitan Area

Consultant working on Help Desk and Server builds. Managed equipment inventory. Provided end user support.