Thomas Swift Email & Phone Number

Granby, Colorado, United States

Granby, Colorado, United States

●Spearheaded operational, financial, and budget management for 20 HOAs.●Cultivated and expanded client relationships through effective communication, attention to detail, and prompt follow-through.●Leveraged AppFolio CRM for streamlined community management, including client data management, accounting, maintenance work orders, and vendor communication.●Implemented strategic management initiatives to drive operational efficiency and enhance client satisfaction.●Reviewed and approved AP & AR weekly, ensuring timely and accurate client and vendor payments.●Coordinated and managed capital project workflows to meet the needs of all stakeholders.

Winter Park, Co

● Leveraged operational leadership and sales expertise to optimize revenue growth and customer satisfaction at three retail and rental locations.● Demonstrated a consistent track record of applying analytical skills and KPIs to surpass sales revenue goals and attain top NET Promoter scores.● Developed and implemented training programs for sales and customer service emphasizing expert product knowledge and value-added sales techniques.● Managed and tailored both internal and external sales incentive programs to align with inventory sell-through and current vendor sales initiatives, driving employee engagement and revenue growth.● Collaborated with the retail department to strategize staffing initiatives and execute HR responsibilities, incorporating scheduling, timecard management, interview coordination, and performance reviews. ● Optimized customer communication, sales analytics, inventory management, and operational forecasting through the utilization of RTPONE integrated resort management software. ● Developed and maintained a high-volume pre-booked rental program for the premium rental locations, significantly enhancing the customer experience and optimizing shop workflow.

Winter Park, Co

● Oversaw operational, financial, and budget management for 13 HOAs.● Organized, scheduled, and led homeowners and Boards of Director meetings.● Effectively communicated with all stakeholders and ensuring client issues were resolved effectively and promptly, enhancing overall client satisfaction, and leading to growth of the client base. ● Conducted property inspections to proactively identify opportunities for service enhancements to meet client maintenance needs.● Sourced and scheduled maintenance staff and external vendors, ensuring optimal property presentation and prompt resolution of maintenance emergencies. ● Oversaw capital planning and project execution from RFP to punch list inspections

Winter Park, Colorado

●Assisting in the day-to-day operational, financial, and budget management for assigned properties.●Collaborating with property owners, tenants, and vendors to address concerns promptly and enhance overall client satisfaction.●Conducting property inspections to proactively identify opportunities for service enhancements and meet maintenance needs.●Sourcing and scheduling maintenance staff and external vendors to ensure optimal property presentation.●Supporting capital planning and project execution.

Winter Park, Colorado

●Sucessfully led teams to consistently exceed sales targets and enhance customer satisfaction.●Built schedules, trained employees, completed daily opening and closing reports, store set up & breakdown and inventory management.●Fostered a positive team culture through effective leadership, training programs, and open communication.●Demonstrated expertise in managing day-to-day retail operations, ensuring a seamless customer experience.

Old Faithful, Wy

●Managed daily operations, ordering, personel management at two fuel & service stations and conviencience stores at Old Faithful in Yellowstone National Park.●Successfully managed day-to-day operations of two fuel service stations stations and one repair facility, including vehicluar towing services, ensuring compliance with safety and environmental regulations.●Implemented effective inventory management strategies, minimizing waste and maximizing profitability.Led teams in providing top-notch customer service, resulting in enhanced customer satisfaction and loyalty.●Coordinated automotive service technicians, including scheduling, parts ordering, repair schedules and towing services to exceed customer expectations.

Bachelor'S Degree, Business Management ; International Business

Dual Major: Business Management & International Business (Focus on East Asian Economics)

Exchange Program, Business Administration And Management; International Business

Activities and Societies: Study Abroad