Increased operational efficiency by 28% by designing and implementing Salesforce Flows, automating repetitive manual tasks and streamlining CRM processes for enhanced productivity.Unified the customer care organization by developing comprehensive Standard Operating Procedures (SOPs) and leading training programs, resulting in consistent service delivery and improved team alignment across the entire department.Lead a team of technical support specialists across multiple products, ensuring accurate and clear bug reporting, which improved issue resolution speed by 13% and reduced recurring software issues by 33%.Alleviated conflicts between technical support and development teams by implementing structured communication protocols and cross-functional collaboration sessions, reducing issue resolution time by 13% and increasing customer satisfaction scores by 10%.

Helped leadership develop a software support team of 11 personnel, providing coaching and mentorship, conducting performance evaluations, and establishing an inclusive work culture.Coordinated with cross-functional teams to identify gaps in the go to market process and develop solutions, resulting in faster deployments of updates, satisfied customers, and a more cohesive team environment.Identified multiple process improvements within the Support team to improve team productivity and quality, resulting in 5% increase of customer satisfaction scores (97.4%) for Therapy Brands in all products.Assisted with the creation of multiple feature enhancements within Therapy Brands that improved NPS by 10%, and generated an additional revenue of approximately $80,000 year over year.Collaborated with education teams to author comprehensive technical documentation on software operation, resulting in a 13% reduction in ticket creation related to these areas over time.Collaborated with medical billers, managing the transmission of 837 and receipt of 835 files, adeptly troubleshooting claim rejection and denial issues. Ensured clients' compliance with regulatory standards like the False Claims Act, CMS Compliance, and HIPAA Compliance.Demonstrated mastery in reporting software and advanced Excel proficiency, pivotal in aiding providers with Grant Applications, Taxes, and Audits.Spearheaded the development of regular expressions, significantly enhancing claim submission automation, expediting processes, and reducing errors.Streamlined therapy documentation workflow encompassing S.O.A.P notes, Initial Evaluations, Progress Notes, Re-Assessments, and Discharge Summaries.Fostered partnerships with external vendors, actively engaging in issue resolution and relationship-building to optimize customer experiences.

Working in conjunction with engineers for problem-solving issues with new software.Training new service centers and employees with specialized and proprietary software.Assist location with the repair process via remote support.Troubleshooting Windows: XP,7,8,10, Windows server 2019.Troubleshooting Linux: Mint, and Ubuntu.Assist with programming and software development.Skilled in level three IT support and troubleshooting. Business-to-Business support.Uphold policy and procedure of authorized service centers in regards to Samsung Electronics America's standards.Use to Microsoft Office to create Tracking information and data-keeping as well as create training information.Answering incoming calls in a very timely manner ensuring each call is resolved the first time.Explained technical information in clear terms to non-technical individuals to promote better understanding.Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.I have developed comprehensive Standard Operating Procedures (SOPs) to uphold adherence to company policies, fostering customer satisfaction through streamlined processes.Liaised with the engineering team to swiftly identify and address software update issues, facilitating timely releases with minimal customer impact, maintaining a 95% customer satisfaction metric.Collaborated with field trainers and program managers to implement a new repair process, resulting in a 37% reduction in repair times and a 17% decrease in replacement budget.Authored Standard Operating Procedures and technical documentation to uphold adherence to company policies, fostering customer satisfaction, and improving one-touch training for new service centers by 14%.

Comply with food sanitation requirements and maintain cleanliness of workstation and cooking surfaces through proper handling of food, practicing appropriate food storage, and adhering to personal sanitation and hygiene rules.Oversee the operations of various stations, including Patissier, Friturier, Garde Mange, Poissonier, and Chef de Partie, maintaining adherence to recipes, portioning, and waste control guidelines.Innovate and craft menu specials based on seasonal availability and market research.Provide leadership and training to culinary teams, ensuring training materials and processes facilitate the delivery of exceptional dining experiences.Established relationships with local food vendors and farms to offer unique dining experiences for guests.Conduct inspections on kitchen equipment and perform routine cleaning and maintenance in compliance with food safety protocols.Lead and manage a team of 11 chefs, cooks, and kitchen personnel, coordinating daily kitchen operations and ensuring compliance with quality standards.

Oversaw a $1 million revenue store, one of the primary locations in Upstate South Carolina.Recognized for exceptional performance and dedication, achieved promotion to the Assistant General Manager role within an unprecedented four-month period, showcasing rapid adaptability, leadership acumen, and a strong commitment to driving operational excellence within the Domino's team.Implemented cost-saving measures that resulted in a consistent 22% reduction in lost food product.Optimized labor costs by implementing efficient scheduling and operational strategies, leading to a sustained 16% decrease in expenses.Proven track record in effectively projecting sales, optimizing inventory through strategic ordering, and managing budget allocations.Managed and mentored a team of 32 employees, fostering a positive work environment and ensuring efficient operations.Implemented disciplinary actions when necessary, including performance write-ups and terminations, maintaining a high standard of employee accountability.Ensured a high level of customer satisfaction through quality service, timely deliveries, and maintaining high food standards.Maintained adherence to Domino's operational standards, ensuring compliance with company policies and regulations.Proficiently managed and resolved complex customer escalations, demonstrating strong interpersonal skills and a solution-oriented approach. Consistently ensured customer satisfaction by addressing concerns promptly and effectively, fostering positive relationships and upholding the reputation of the store.

Proficient in quickly and accurately processing customer orders using the POS system, ensuring timely deliveries and high customer satisfaction.Skilled in handling customer inquiries, complaints, and issues with a solutions-oriented approach, resulting in a high rate of resolved concerns and positive feedback.Demonstrated ability to maintain a friendly, professional demeanor during high-volume phone calls and face-to-face interactions, contributing to a welcoming and customer-centric environment.Consistently exceeded sales targets by effectively promoting add-ons, upselling combo deals, and leveraging promotional offers to increase order value while ensuring customer satisfaction.