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Thomas R. Email & Phone Number
Support Engineer
at
Ensora Health
LinkedIn matched
✓ Verified Jun 2026
2 data sources
Profile completeness 71%
Current company
Role
Support Engineer
Location
Fayetteville, North Carolina, United States
Company size
Who is Thomas R.? Overview
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Quick answer
Thomas R. is listed as Support Engineer at Ensora Health, a company with 428 employees, based in Fayetteville, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Thomas R..
Thomas R. previously worked as Project Manager at Therapy Brands and Support Team Lead at Therapy Brands.
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Email format at Ensora Health
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Ensora Health
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Profile bio
About Thomas R.
With over 6 years of experience in software support, I am a passionate and skilled professional who strives to provide excellent customer service, streamline processes, and collaborate with cross-functional teams. I currently work as a Software Support Specialist at Therapy Brands, a leading provider of software solutions for the behavioral health and human services industry. At Therapy Brands, I have helped leadership develop a software support team of 11 personnel, providing coaching and mentorship, conducting performance evaluations, and establishing an inclusive work culture. I have also coordinated with other teams to identify gaps in the go to market process and develop solutions, resulting in faster deployments of updates, satisfied customers, and a more cohesive team environment. I have received multiple awards for my work on the Salesforce Migration Team, Launching Fusion into a new Market, and recognition for outstanding team building and upholding company values. I have also identified several process improvements within the Support team to increase efficiency, productivity, and quality. Some of the skills that I have applied and enhanced in this role include People Management, and Cash Flow Forecasting.
Current workplace
Thomas R.'s current company
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Ensora Health
9 roles
Thomas R. work experience
A career timeline built from the work history available for this profile.
Project Manager
CurrentIncreased operational efficiency by 28% by designing and implementing Salesforce Flows, automating repetitive manual tasks and streamlining CRM processes for enhanced productivity.Unified the customer care organization by developing comprehensive Standard Operating Procedures (SOPs) and leading training programs, resulting in consistent service delivery.
Mar 2024 - Present
Support Team Lead
Helped leadership develop a software support team of 11 personnel, providing coaching and mentorship, conducting performance evaluations, and establishing an inclusive work culture.Coordinated with cross-functional teams to identify gaps in the go to market process and develop solutions, resulting in faster deployments of updates, satisfied customers, and.
Mar 2022 - Mar 2024
Software Support Specialist
Mar 2020 - Apr 2022
Field Support Specialist
Working in conjunction with engineers for problem-solving issues with new software.Training new service centers and employees with specialized and proprietary software.Assist location with the repair process via remote support.Troubleshooting Windows: XP,7,8,10, Windows server 2019.Troubleshooting Linux: Mint, and Ubuntu.Assist with programming and.
Jul 2018 - Mar 2020
Chef
Comply with food sanitation requirements and maintain cleanliness of workstation and cooking surfaces through proper handling of food, practicing appropriate food storage, and adhering to personal sanitation and hygiene rules.Oversee the operations of various stations, including Patissier, Friturier, Garde Mange, Poissonier, and Chef de Partie, maintaining.
Jul 2017 - Jul 2018
Assistant General Manager
Oversaw a $1 million revenue store, one of the primary locations in Upstate South Carolina.Recognized for exceptional performance and dedication, achieved promotion to the Assistant General Manager role within an unprecedented four-month period, showcasing rapid adaptability, leadership acumen, and a strong commitment to driving operational excellence.
Nov 2015 - Jul 2017
Customer Service Representative
Proficient in quickly and accurately processing customer orders using the POS system, ensuring timely deliveries and high customer satisfaction.Skilled in handling customer inquiries, complaints, and issues with a solutions-oriented approach, resulting in a high rate of resolved concerns and positive feedback.Demonstrated ability to maintain a friendly.
Jul 2015 - Nov 2015
Line Cook
Jun 2014 - Jan 2015
FAQ
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Quick answers generated from the profile data available on this page.
What company does Thomas R. work for?
Thomas R. works for Ensora Health.
What is Thomas R.'s role at Ensora Health?
Thomas R. is listed as Support Engineer at Ensora Health.
Where is Thomas R. based?
Thomas R. is based in Fayetteville, North Carolina, United States while working with Ensora Health.
What companies has Thomas R. worked for?
Thomas R. has worked for Ensora Health, Therapy Brands, Samsung Electronics America, Stella'S Southern Brasserie, and Domino'S.
How can I contact Thomas R.?
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