Thomas Tate Email & Phone Number

Atlanta, Ga 30345

Atlanta, Ga 30345

IT Governance and Service Delivery - Information Technology Division - I currently perform duties for the Department as the GA Enterprise Technology Services (GETS) Agency Lead. In this capacity I am the focal for communications between DOR, Georgia Technology Authority (GTA) Service Management Organization (SMO) and the GETS Service Providers: IBM, Dell, AT&T, and Xerox. As the GETS Agency Lead I perform in the following capacities: Primary Liaison, Facilitator, Monitor delivery performance, Oversee change management processes, Provide an escalation path, Oversee Issue Management/Resolution, Oversee EUC Refresh activity, Oversee EUC Asset Management, Build and maintain trusted business relationships, Chair for DOR Director's GETS Status Meeting, Agency SME for BMC Remedy IT Service Management/SRM, IT Service Level Management, and IT Financial Management - Vendor tools selected for tracking all Infrastructure and Managed Network Services – Service/Change Requests, Work Orders, Problems and Incidents. I act in close coordination with GTA and the Service Providers to ensure that DOR's Infrastructure and Managed Network Service vendors meet SLA requirements.

Atlanta, Ga

Information Technology, Customer Systems Solutions Web Development -As the Agency Team Manager of CSS / Web Development, I managed the DOAS Web sites and DOAS internal customers. Management in the position included: leading development, communication and monitoring of projects for the design and maintenance of the customer agencies Web sites. Directs and supervises a client/server Internet development team. Direct and monitor project plans for the development and support of information systems. Oversees the delivery of computer services to customer agencies and evaluates budget impacts of proposed information system development projects. Oversees the evaluation of information system processes and procedures and technologies to improve efficiency and ensure quality.

Atlanta, Ga

Human Services Systems Solutions, Division of Family and Children Services -Child Support Enforcement System ($TARS) -As the $TARS Agency Team Leader, I led the management of the Child Support Enforcement application for the state of Georgia. Management in the position included: directing development, communication and monitoring of projects for the design and support of the $TARS application. Supervise teams performing analysis, design, and maintenance. Advise staff of development standards and methods. Insure that system tests are completed to accomplish goals that customers are given proper instructions and that documentation is completed. Plans and manages maintenance and/or enhancements to the application according to published standards.

Vinnings, Ga

Georgia DHR Division of Family and Children Services Child Support Enforcement System ($TARS) - As the $TARS Project Leader, I managed the successful transition/delivery of the $TARS application during the warranty phase of the project. The position included project planning/direction, monitoring/tracking of project progress, perform resource assignments, provide quality assurance for the project, provide liaison with the state project management, and report project status to customer. During the initial two year design/implementation phases of the project, I functioned as team leader for specific functional subsystems of $TARS. My goals were to ensure quality and timely delivery of these subsystems. Activities included requirement definition, general and detail system design, as well as leading a team of seven programmer/analysts to develop, test, and implement these subsystems. The functional areas included the following types of program architecture: PC on-line (MicroFocus), CICS, and batch processes accessing a mainframe database (DB2). Managing required the development and monitoring of a Project Workbench work plan.

Atlanta, Ga

Division of Family and Children Services Public Assistance Reporting and Information System (PARIS) - Served as a computer subsystem technical specialist; developing, maintaining, and independently designing system specifications, enhancements, and modifications. Performed systems analysis of complex mainframe systems and synthesized the needs of the user, changes in laws, policies or procedures into effective system modification. Prepared program specification; performed system analysis; wrote User instructional and/or User manuals; trained Users on changes in assessing and execution of computer programs.

Bachelor'S Degree, Psychology / Biology

Certificate, Computer Processing